The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,876 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,876 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Telephone, Email

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent quality, excellent communication and item came a lot quicker than anticipated. Would definitely recommend and would definitely buy from again.”

Helpful Report

Posted 3 years ago

“We bought a crate of hardwood oak but some were other hardwood. Logs were contaminated with dried soil and dirt and weren’t as dry as expected. There was mould on them where they had been exposed to damp and they hissed quite a bit as they were burning. Logs were generally a good size overall. Delivery was prompt and efficient.”

Helpful Report

Posted 3 years ago

Hi John, In order to proceed with the complaint please provide some pictures of the logs and the whole load ordered. Regards, LWC

Posted 3 years ago

“Fast delivery as promised good service”

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Posted 3 years ago

“Nothing wrong with the briquettes, but the price rise is rediculus.”

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Posted 3 years ago

“very good quality wood pellets at a competitive price, please consider using an alternative delivery company to Menies in the highlands. M&H carriers and Caledonian Logistics are better for pallet deliveries”

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Posted 3 years ago

“Very efficient service delivered quickly & safely .Product arrived in excellent condition very impressed”

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Posted 3 years ago

“First time. Will be using again. Excellent”

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Posted 3 years ago

“Big slabs of green oak promptly delivered at a great price. Only problem is the size of delivery lorries precludes delivery to congested inner city areas”

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Posted 3 years ago

“Brilliant service and delivery”

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Posted 3 years ago

“As ever have provided a first class service, the logs are great in every respect and there’s a speedy delivery, can’t ask for more.”

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Posted 3 years ago

“Easy ordering. Prompt delivery. Crate left exactly as requested. I wanted a half crate as storage is at a premium but was told none were available despite being advertised on the website.”

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Posted 3 years ago

“We have recently moved into a converted stable, where we absolutely rely on a large wood-burner to heat the living space. We have been customers of the Luxury Wood Co for a number of years and find their products to be completely 'first-class' quality and their prompt deliveries vital to our peace-of-mind.”

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Posted 3 years ago

“Excellent wood , delivered on time,service was good”

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Posted 3 years ago

“Great service delivery driver really helpfully highly recommended this company”

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Posted 3 years ago

“Arrived ok good delivery service but the wood has gone up in price. Not so good”

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Posted 3 years ago

“Quality of merchandise excellent. Delivery firm a disaster .. first attempt abandoned as driver unable to negotiate the drive unlike numerous drivers have successfully previously. Second attempt was successful but with collateral damage to our 5 bar gate, much chuntering by the driver in a smaller vehicle only to leave the pallet in the most inconvenient position. We will not be using you again sadly ..”

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Posted 3 years ago

“Ordered 24 oak sleepers - for raised bed project - arrived with nice driver and great.”

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Posted 3 years ago

“Great quality wood at a reasonable price. Delivered on time. Will definitely use you again. Thanks”

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Posted 3 years ago

“only problem was with an awkward driver employed by EVANS TRANSPORT. delivery day was slightly foggy [visibility more than 300m] and driver refused to complete the delivery because he couldn't see the branches of some overhanging trees. luxury wood company will now only send small loads/deliveries even though we regularly have 18T lorries delivering here.”

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Posted 3 years ago

“As always, delivers what they promised, excellent wood , positioned pallet next to the gate for easy loading, will be ordering next lot in the summer, thanks”

Helpful Report

Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,876 reviews