The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,869 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very friendly, helpful and efficient Company. Logs came on day I specified and were of good quality. Thanks!”

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Posted 8 years ago

Thank you Rod, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“good dry ash suitable for our wood burner. quick delivery. reasonable price for half a pallet.”

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Posted 8 years ago

Thank you Richard, the positive feedback is very welcome!

Posted 8 years ago

“Communication good. Have yet to burn wood.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Delivery driver fantastic Wood delivered is exactly what I ordered. Brilliant service and I’ll be using them again.”

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Posted 8 years ago

Thank you Lee, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Very speedy delivery , helpful driver, perfect wood. Am very happy.”

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Posted 8 years ago

Thank you Jena, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“accurate description and prompt delivery. very helpful on the phone.”

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Posted 8 years ago

Thank you Martin, the positive feedback is very welcome!

Posted 8 years ago

“Decided to purchase a pallet of 70 bagged ash, (normally buy logs in the crate),as it is easier to stack in the wood shed. The logs are all ash this time. In the past there have been a small quantity of "alien" wood in a load, so it was good to know that it is no longer the case. As ever the wood is all dry and burns with a good heat. Logs do need some moisture content to burn well, too dry will burn away quickly, too wet and will burn but with reduced heat. L/W logs are just right. Again as ever the delivery was spot on, having had a call the previous day with the option of an AM or PM delivery. We have a somewhat restricted lane, but have never had an issue with delivery. So it goes to show that deliveries can go well. We have had numerous loads from L/W over the past years, so it was disappointing to be told that having upgraded there computer system, my past order history was no longer available.That's a minor grip which will not stop me ordering again in a few months”

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Posted 8 years ago

Thank you Arthur, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level!

Posted 8 years ago

“Delivery was prompt and delivery man very pleasant and helpful. We bought a full crate of kiln dried oak. We find the oak burns slower than soft woods and it is nice and hot in our boiler stove. Plus as it is kiln dried we know the moisture level is definitely less than 20 percent, keeping our stove clean.”

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Posted 8 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Excellent service and delivery, very good quality kiln dried oak, with the convenience of bags. Pallet left in correct position when I was out. Thank you”

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Posted 8 years ago

Thank you David, the positive feedback is very welcome!

Posted 8 years ago

“The delivery was cancelled twice as they told me they could not unload a pallet on the hill with one man. They should have looked this up earlier although previous pallet deliveries over the past three years has not been an issue. When the lorry eventually turned up the platform was faulty and they could not lower it and had to hand ball the packs off. The manager of the transport company was most unhelpful and refused to give me an estimated time of delivery so that I could arrange help to unload into my garden. I advised him I was an elderly person but he was not interested in being helpful. He told me he had not had advice that the delivery was on a hill and that he would not have taken the order if he had known, he was not very customer focused and almost made me feel responsible for the inconvenience. He did however in the end arrange a early delivery as I had requested to give me all day to unload them into my garden, it would have helped if he could have confirmed this so I could have organised some help.”

Helpful Report

Posted 8 years ago

Hello Norma, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 8 years ago

“The wood delivered was of good quality. My only issue was with the delivery company. I waited in all day on the day on the day of delivery and they didn’t turn up instead they rang me at 5 and said they weren’t coming.”

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Posted 8 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 8 years ago

“I have used the company twice now for their Kiln dried oak logs (full crate) and their service is impeccable, right from ordering through to delivery. The product is excellent quality, packed well and the drivers always go out of their way to help you. Nothing is too much trouble. Have already recommended them to a neighbour.”

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Posted 8 years ago

Thank you Noel, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Excellent service and good quality wood.”

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Posted 8 years ago

Thank you Ian, the positive feedback is very welcome!

Posted 8 years ago

“Good communications and delivery on the day requested.”

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Posted 8 years ago

Thank you, the positive feedback is very welcome!

Posted 8 years ago

“The delivery was well organised and the quality of the logs is excellent.”

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Posted 8 years ago

Thank you Chris, we appreciate the positive comments and look forward to hearing from you soon!

Posted 8 years ago

“Good service and advice on chat line as to the best and convenient type of package to suit our budget.We are over 75 yrs of age and really appreciated the correct method of packaging .The palleted nets were ideal .Many thanks”

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Posted 8 years ago

Thank you Sylvester, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“The order was delivered on time. Delivery service were very helpful. The wood was as described, dry and burns very well indeed. What a relief, as a lot of people seem to have no appreciation of what is wet and what is dry when it comes to wood burning stoves.”

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Posted 8 years ago

Thank you Clive, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

“Quick delivery of a pallet of 50 bags of Ash wood. Great price, high quality, dry and easy to burn. Few pieces might need further splitting depending on how/ where you’re burning h WAe.”

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Posted 8 years ago

Thank you Jay, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 8 years ago

“Really good firewood delivered on time for Christmas... thanks!”

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Posted 8 years ago

Thank you Kim, the positive feedback is very welcome!

Posted 8 years ago

“Efficient delivery of a superior product. So great to have the wood burner back in action after a disatrous experience with wet logs from the local store!”

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Posted 8 years ago

Thank you Hugh, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 8 years ago

The Luxury Wood Company is rated 4.5 based on 4,869 reviews