The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,859 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,859 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 20th September 2025

144

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and order dealt with very promptly. Helpful staff on telephone who answered several queries which were dealt with satisfactorily.”

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Posted 3 years ago

“This company are always quick to deliver and the delivery company are normally on time if you select the delivery dlot”

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Posted 3 years ago

“It was a pleasure to do business customer service is excellent and the communication with the delivery driver was also excellent would highly recommend & I will be doing more business with the company Mr Tomlinson”

The Luxury Wood Company 5 star review on 23rd April 2022

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Posted 3 years ago

“All delivered on time as predicted. Pellets seem to work fine in our pellet boiler. Competitive price too.”

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Posted 3 years ago

“Good delivery and items as described.”

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Posted 3 years ago

“The delivery was swift and convenient and well communicated. The logs are of great quality and extremely well packed. Overall the service and quality are excellent.”

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Posted 3 years ago

“Efficient, helpful and the goods arrived when promised. Pretty good service all round. Will continue to use Luxury Wood.”

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Posted 3 years ago

“Perfect for raised beds in the gardenq”

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Posted 3 years ago

“Been buying from Luxury wood for many years and have found them very good to deal with if there is an issue they sort it. This last delivery of logs is the most balanced delivery so far, few small pieces and the rest medium and large absolutely ideal”

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Posted 3 years ago

“good service good price”

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Posted 3 years ago

“Can I just say "Thankyou" for the excellent service provided by yourselves regarding the supply and delivery of my logs. I have used other suppliers in the past and have had some terrible, damaged products, delivery and service. Not so you guys. Very well packaged logs received in perfect condition and delivered by an efficient and courteous courier. (Hall Brothers Pembrokeshire) Very pleased. Thankyou again. Kind Regards Chris Searle”

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Posted 3 years ago

“Excellent product, delivery price high but on balance the total cost for similar product locally was higher. Courier service courteous on time and very helpfull dropping wood as close to our house as was practical.”

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Posted 3 years ago

“Excellent service, delivered on time and good quality materials”

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Posted 3 years ago

“Wood arrived on time in good condition. E mails were answered promptly and received a phone call well in advance of delivery and again on the morning of delivery confirming delivery time. Good service and good price.”

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Posted 3 years ago

“Order complete and delivered on time . The logs are lovely”

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Posted 3 years ago

“Great service yet again from ordering to delivery, driver very helpful on where logs were going and nothing was a problem to him, can’t thank him enough, even remembered me from last year.”

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Posted 3 years ago

“Good quality oak at a reasonable price and the delivery cost wasn’t OTT either.”

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Posted 3 years ago

“Prompt delivery and efficient service. Friendly helpful delivery man. The sleepers are heavy and of good quality.”

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Posted 3 years ago

“Great quality kiln dried logs very tightly packaged”

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Posted 3 years ago

“Logs burn really well, the service is fast and efficient, to me they can’t be faulted”

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Posted 3 years ago

The Luxury Wood Company is rated 4.5 based on 4,859 reviews