The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thought the service was very good. The delivery was very quick after the order and I have no complaints about the product I ordered.So in my opinion everything was great.”

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Posted 5 years ago

Thank you Kathleen, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“This is third full pallet I’ve ordered of eco logs from luxury wood company. Well pleased with previous logs and hope These are as just as good.”

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Posted 5 years ago

Thank you Ian, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Wood is always spot on and a fabulous company to deal with. Makes the whole process very, very easy”

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Posted 5 years ago

Thank you Sue, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“some of the logs a bit small but service prompt and efficient”

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Posted 5 years ago

Thank you, Jack. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“We have now had 4 deliveries of full crates of logs (both birch and oak). The logs have been exceptionally good, perfectly sized, very dry and extremely well packaged. We have found all the staff are very professional and their customer service is second-to-none.”

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Posted 5 years ago

Thank you Michael, your positive feedback is very valuable for us. We are very happy to hear that you love our products and our customer service is on an excellent level.

Posted 5 years ago

“Massive overpriced for what you get. I ordered same from another company and got well more in the bag and same quality. After sales was brilliant although I was left very short of what I wanted. Loads of white wood that I didn’t want. 2x price of other companies.”

Helpful Report

Posted 5 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk

Posted 5 years ago

“The wood is well dry, but about 10% of the logs are cut way too big to fit into our log burner. This is our third delivery from you so we now have quite a build up of unusable logs. We don't have the means to cut these, so for us this represents poor economy as we'll have to give them away to someone who is able to use them.”

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Posted 5 years ago

“Very good service and communication. Very happy. Will use again!!”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“I have used the Luxury Wood Company twice so far for quite large amounts of wood The service is very good and reliable and I would certainly recommend them”

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Posted 5 years ago

Thank you Steven, and be assured we will do everything we can to make sure your next order with us is also a positive experience

Posted 5 years ago

“Ordered a full pallet of ash logs all looks good nice and dry. The delivery was a day early but the driver was very helpful and put the delivery exactly where I wanted it. First time I've used you but will Be back. Pete K. Stoke-on-trent.”

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Posted 5 years ago

Thank you, the positive feedback is very welcome!

Posted 5 years ago

“A smaller lorry would be helpful in the future as my drive is quite steep and the driver could not move the pallet from the back of the lorry without help, the lorry also chipped a brick in my wall. I am not complaining the driver did hi# best under the circumstances”

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Posted 5 years ago

Thank you Patricia, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Excellent company to deal with, especially their choice of the delivery couple.”

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Posted 5 years ago

Thank you Carole, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Super service and excellent logs!”

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Posted 5 years ago

Thank you Simon, the positive feedback is very welcome!

Posted 5 years ago

“The only reason I gave this an 'Acceptable' rating was that when I opened up the packaging to erect the pergola, there were no instructions included contrary to what was assured on the website. The whole process therefore took a lot longer than if we had a clue what went where!”

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Posted 5 years ago

Dear Jim, we are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. We would like to advise you that your instructions were sent via email a week prior to your delivery, we are sorry to hear that these were not found and that this has caused you an inconvenience.

Posted 5 years ago

“Product was good,delivery on day promised but no advance call. Lorry was much bigger than specified .when ringing to complain was told " not our problem" wow Driver was brilliant helped unload into trailer We could cope with up to 18 ton truck you sent 28 ton truck”

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Posted 5 years ago

Thank you, Cj. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 5 years ago

“Super service, good value and great burning logs (Oak). Delivery driver so pleasant and helpful. Will buy again from Luxury Logs.”

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Posted 5 years ago

Thank you Dianne, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 5 years ago

“Excellent product, the delivery was very helpful”

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Posted 5 years ago

Thank you Malcolm, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Brilliant!”

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Posted 5 years ago

Thank you Tracy, the positive feedback is very welcome!

Posted 5 years ago

“All good and happy”

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Posted 5 years ago

Thank you, we appreciate the positive comments and look forward to hearing from you soon!

Posted 5 years ago

“Very efficient”

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Posted 5 years ago

Thank you Alex, the positive feedback is very welcome!

Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews