The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,853 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,853 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

The Luxury Wood Company 5 star review on 16th September 2023

143

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery”

Helpful Report

Posted 7 years ago

Thank you Brian, the positive feedback is very welcome!

Posted 7 years ago

“The logs burn very efficiently and very quickly, however, giving a good heat. They do create more ash than competitive fuels and they would benefit from having a hole down the middle. The logs should always be broken in half before putting on the fire, for safety reasons. They burn to a light feathery structure which collapses too easily and spills out onto the hearth, which if not fire proofed could prove dangerous.”

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Posted 7 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Arrived on time as instructed. Helpful driver . Order correct.”

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Posted 7 years ago

Thank you Jane, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Very good product and happy with the service”

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Posted 7 years ago

Thank you Tim, the positive feedback is very welcome!

Posted 7 years ago

“The service was very good and I found the staff to be helpful and informative.. It is clear that The Luxury Wood Company are serious about customer service.”

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Posted 7 years ago

Thank you Janet, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Excellent product, as ever. Delivery came unexpectedly early when I was out, more notice of delivery would have been helpful. Fortunately kind delivery driver helped my wife get the palette onto our property.”

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Posted 7 years ago

Thank you! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Easy to order . Consistently good product (ash logs). Quick delivery. No hassle.”

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Posted 7 years ago

Thank you Martin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

Thank you Martin, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Quick efficient delivery at a great price”

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Posted 7 years ago

Thank you Robert, we appreciate the positive comments and look forward to hearing from you soon!

Posted 7 years ago

“Very pleased with the quality of the fire wood, and fast delivery. However we did not receive any contact regarding delivery and when arrived, by luck my wife was at home and asked to help unload.”

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Posted 7 years ago

Thank you, Ben. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Prompt and quick delivery Logs on outside of package very good but inner layers full of smaller logs more like kindling plus loads of loose bark. about 10% of the total package”

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Posted 7 years ago

Thank you Roger, and be assured we will do everything we can to make sure your next order with us is also a positive experience!

Posted 7 years ago

“Quick delivery. Was unfortunately out when delivered but drivers left exactly where I asked.”

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Posted 7 years ago

Thank you, Anna. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“I ordered birch the first time,then ash,now this year I have got oak, they are a good quality and burn well although some logs I have had to split to get in my wood burner.”

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Posted 7 years ago

Thank you, Barrie. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Very easy to order, both online with their help desk and on the phone. They had an excellent explanation for the current Europe-wide shortage of biomass wood pellets. Very good product and particularly the packaging was rather more robust than for other suppliers, so no wastage at all. Only downside was the delivery lorry was much bigger than had been stipulated and the pellets had to be left on the roadside rather than down the drive to our house, which meant rather more work and handling from our side.”

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Posted 7 years ago

Thank you, Helen. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“The wood is well dried and burns effectively. The delivery process was difficult in that I did not know what date it was coming and it took about 10 days. This needs to be addressed as other company’s give you a choice of delivery date on line and then a call with am or pm. Because of this I won’t order again.”

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Posted 7 years ago

Thank you, Denise. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“product good, arrived on time, only issue was driver left kerb side would not help to put in gargage. But thats not luxury wood issue.”

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Posted 7 years ago

Thank you, Morag. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“There is a significant difference between logs and kiln dried logs - heat output. I have tried ordinary logs from a local source and thought they were satisfactory until I tried kiln dried which I have found not only produce more heat but are easier to light and produce far less smoke.”

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Posted 7 years ago

Thank you. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end.

Posted 7 years ago

“good service”

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Posted 7 years ago

Thank you Darren, the positive feedback is very welcome!

Posted 7 years ago

“Delivered on time with a pleasant driver, unlike the first time!”

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Posted 7 years ago

Thank you, John! We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Really pleased, burns well, great size. Overall seems good value for the money as heat generated from a few logs lasts ages. Would definitely consider buying again as moisture levels appear as described.”

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Posted 7 years ago

Thank you, Denise. We are sorry we did not get a perfect rating from you this time, but glad everything worked out in the end. Your comments have been noted and will be discussed by our team.

Posted 7 years ago

“Wood was ok but delivery was not prearranged. I asked for a call to arrange convenient delivery time, but instead I got a call when the truck was on the way - just as I was leaving for work. Following initial review they came back to me and offered to make it up.”

Helpful Report

Posted 7 years ago

Hello, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. One of our representatives will contact you as a matter of priority, or you can contact us yourself on support@luxurywood.co.uk.

Posted 7 years ago

The Luxury Wood Company is rated 4.5 based on 4,853 reviews