The Luxury Wood Company Reviews

Name: The Luxury Wood Company
Address: Dawes Lane, Scunthorpe, Lincolnshire
Rating: 4.53

4.5 Rating 4,850 Reviews

88 %

of reviewers recommend The Luxury Wood Company

4.5

Based on 4,850 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About The Luxury Wood Company:

The Luxury Wood Company supplies premium kiln dried hardwood firewood and wood pellets on a nationwide free-delivery basis. Our wood is kiln dried and of the highest quality available in the UK.

Visit Website

Phone:

0115 697 1118

Email:

info@luxurywood.co.uk

Location:

Dawes Lane,
Scunthorpe
Lincolnshire
DN15 6UW

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great company with an amazing product and fantastic service”

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Posted 5 years ago

“Best delivery in 7 years. Electric pallet truck saved an hour of my life ! One bag broken on delivery, was promised a replacement but that hasn't materialised, otherwise very good”

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Posted 5 years ago

“very dry logs,burn well, provide plenty of heat,helpful delivery driver.Whats not to like,wood buy again”

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Posted 5 years ago

“First class service, first class product and sensible price. GREAT VALUE!👍😊”

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Posted 5 years ago

“Very good quality wood, quick delivery, I and cant fault the service the The Luxury Wood Company provide”

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Posted 5 years ago

“Wood quality excellent. Had some challenges offloading it on arrival as load had fallen over in the lorry in transit. Load hadn’t been secured properly. Will use company again when need more wood despite offloading issues.”

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Posted 5 years ago

“Have been buying from Luxury Wood for some years now and have always found the product good and no problems with deliveries which arrive usually within 5 days. Had one small complaint a few years back which was dealt with promptly and to my satisfaction. Will continue to use them for future purchases.”

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Posted 5 years ago

“Nice kiln dried oak but the pallet had been damaged at the warehouse causing logs to spill out in the delivery van and on to the road. The load was then tipping over making it difficult and dangerous to unpack.”

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Posted 5 years ago

Dear customer, We are sorry for the unpleasant delivery experience you had. That is for sure not the usual standard. Please feel free to contact us on support@luxurywood.co.uk to discuss further.

Posted 5 years ago

“Excellent, speedy service and the oak logs are superb quality”

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Posted 5 years ago

“Good quality logs”

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Posted 5 years ago

“I'm sorry to have to say this. I have had many deliveries from the luxury wood company and they have been very good. Unfortunately, this last pallet of logs was not up to standard. The outside areas of logs was reasonable but the middle section was very poor. In fact l can say that the middle section was more like kindling than logs. I am very disappointed with this as the pallet is quite expensive. I will have to consider what I will do in the future. Once more sorry. John”

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Posted 5 years ago

Hello John, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk and one of our representatives will assist you.

Posted 5 years ago

“Third order I have received thought I would try oak again a bit disappointed with the product contains a lot of small logs cut from a decayed tree they are very light in weight and don't seem to burn very well . I think I will stick to the ash burns much better .”

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Posted 5 years ago

Hello Stephen, we are sorry to hear this and would like to discuss these issues to see if we can find a suitable way of putting it right. Please contact us on support@luxurywood.co.uk and one of our representatives will assist you.

Posted 5 years ago

“Great service great product”

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Posted 5 years ago

“Excellent quality, kiln dried wood. Delivery within 5 days.”

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Posted 5 years ago

“Great service, will use again in the future”

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Posted 5 years ago

“No problems with delivery, driver was helpful and rang before arrival. Pellets arrived well wrapped and undamaged. Would use this company again.”

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Posted 5 years ago

“Wood arrived very quickly and well packaged. Could tell right away was good quality. Burns better and longer than wood bought previously from others. Highly recommended.”

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Posted 5 years ago

“Had to return my order as the distribution firm delivered it to a property down the road. A full pallet which they then suggested I pick up in my car! Very disappointing. Managed to get a very satisfactory service from The Wood Fuel Coop.”

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Posted 5 years ago

Dear Mary, we are sorry we had to cancel the order but your delivery address was not suitable for 7.5 toner and the depot couldn't complete the delivery as per our terms of service.

Posted 5 years ago

“Good quality wood and stacked on the pallets all in all easy to move when at the address”

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Posted 5 years ago

“Kiln dried ash has been excellent but better communication on delivery would help”

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Posted 5 years ago

The Luxury Wood Company is rated 4.5 based on 4,850 reviews