Easy Light Bulbs Reviews

Name: Easy Light Bulbs
Address: Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN, Baldock
Rating: 4.76

4.8 Rating 12,889 Reviews

95 %

of reviewers recommend Easy Light Bulbs

4.8

Based on 12,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Easy Light Bulbs:

UK's number 1 rated website for all Light Bulbs and associated Control Gear

Visit Website

Phone:

0800 1313 003

Email:

sales@lampco.co.uk

Location:

Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN
Baldock
SG7 6NN

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Easy Light Bulbs 5 star review on 10th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I HAVE NOT YET RECEIVED THE LIGHT BULBS YET. I HAVE HAD TO BUY ONES LOCALLY. I DO NOT REQUIRE THEM. CAN YOU SEND A REFUND.”

Helpful Report

Posted 8 years ago

Hi Jean, Thanks for the 1 star review , sadly your order was shipped via standard Royal Mail service as per our terms and conditions and unfortunately that time of year is always hard with the volume they handle. We apologies that you did not receive this item in time, and of course we will refund you if you would just like to return them to us. Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“The bulb did not work and I have since returned it and am awaiting a full refund as of November 2nd 2016.”

Helpful Report

Posted 8 years ago

Hi Michael, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we would struggle as we appear to have no communication with you regarding a faulty item as our standard course of action would have been to replace? But also we have not received any return from you? How did you send it? If you can kindly contact us at websleasles@lampco.co.uk, we are more than willing to sort this out for you. Hopefully we will gain the 5star review at a later date? Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“Ordered lamps over a week ago and nothing has arrived. Delivery gone wrong? Don't know, but have paid for something that I haven't received and accordingly not very happy. G McKinnon”

Helpful Report

Posted 8 years ago

Hi Gary, Thanks for the alarming 1 star review, sadly it appears you have yet to receive your order! it was Shipped by us 14.10.16 via standard Royal mail as per the terms and conditions on our website. And unfortunately we are all reliant on Royal Mail following through on their delivery promises. On this occasion it appear to have taken slightly longer to get to you. It may be worth contacting your local handling office to see if there is anything waiting there for you? If there is nothing there please email us at websales@lampco.co.uk, so we can double check the delivery address and organise some replacements, Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“We have not received the bulbs yet.”

Helpful Report

Posted 8 years ago

Hi Alan, Thanks for the alarming 1 star review, sadly it appears you have yet to receive your order! it was Shipped by us 10.10.16 via standard airmail as per the terms and conditions on our website. And unfortunately we are all reliant on Royal Mail and other postal systems following through on their delivery promises. On this occasion it appear to have taken slightly longer to get to you. It may be worth contacting your local handling office to see if there is anything waiting there for you? Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“Hi My light buld never arrived!! I have been waiting 2 weeks for it. Can you please investiagte Thank you Claire Delo”

Helpful Report

Posted 8 years ago

Hi Claire, Thanks for the alarming 1 star review, sadly it appears we have had issue with some mail items that were despatch 28.09.16. Although we do state delivery on our website as 1-5day unfortunately we are all reliant on Royal Mail following through on their delivery promise. On this occasion it appear to have taken slightly longer to get to you. If you still have not received this order by this time next week, please contact us on websales@lampco.co.uk and we will despatch replacements for you. It may also be worth contacting your local sorting office to see if there is anything waiting there for you? Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“Dreadful! Whether it was my mistake in ordering 12v bulbs for mains current (240v) or not, your website is not clear enough to highlight the voltage of the bulb. I checked three times trying to work out the difference in what appeared to be identical items. I now need to return to you the remaining 12v and change them for 240v. Please look at your website pages.”

Helpful Report

Posted 8 years ago

Good morning, Thanks for your review but we feel it’s an extremely unfair negative review. We pride ourselves on the service provided and sadly on this occasion our website does state that this lamp is NOT for domestic use? here is the description 'Golf Ball Bulb 12v 25w E14 Frosted. Lamps is 12v not for domestic use'. As much as we try to make sure ever lamp despatch is correct this is sadly not our error, however as a gesture of good will we are prepared to replace these with a standard 240v if you still require them? Please can you contact us on websales@lampco.co.uk to advise if you require replacements or a refund. Wishing you good receipt and a return to our website using your discount voucher for the negative review (Really huge sad face).

Posted 8 years ago

“Thay haven't turned up nothing has been delivered to date so not possible to give you a review apart from very slow delivery but if thay are out of stock what can you do.”

Helpful Report

Posted 8 years ago

Dear Terry, Thanks for your review but we feel it’s an extremely unfair negative review. We emailed you on the 22nd August advising a lead time of 7-10 days or we could offer an alternative brand. You responded “Thanks for letting me know it’s not a problem thanks.” We then shipped your goods on the 26th August at 2pm and sent you an email confirmation. Well ahead of the planned 7-10 days as informed (Big sad face). Now a negative review when it appears we delivered a better than “Ronseal” moment! Wishing you good receipt and a return to our website using your discaount voucher for the negative review (Really huge sad face).

Posted 8 years ago

“came broken did e-mail no reply”

Helpful Report

Posted 8 years ago

Hi Elizabeth, Thanks for your review but we are sad its a negative one. Sadly you tried to contact us outside of business hours and unfortunately we were unable to answer you. we have since emailed you a reply and despatch a free of charge replacement. We hope this is satisfactory, best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“The led strip lights do not fit in a conventional bathroom light”

Helpful Report

Posted 8 years ago

Hi Peter, Thanks for your review but we are sad its a negative one. As you know from previous emails you have ordered a 284mm striplight yet you require a 221mm striplight. This is the only reason the items would not fit. As per our email please return the incorrect items and request either the correct length or a full, no quibble, refund. Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“I am still waiting for my bulbs to be delivered!!!!! Please let me know when I should receive them”

Helpful Report

Posted 8 years ago

Hi Stephanie, thank you for your review. However as per my email to you this morning your order is due to be completed and despatch tomorrow. if you have any further problems, please do not hesitate to contact websale@lampco.co.uk

Posted 8 years ago

“I'd like to comment on the light bulbs I purchased but Ive not yet received them and am still waiting!!!!!”

Helpful Report

Posted 9 years ago

Hi Kay, Thanks for your review although we are distraught it is negative (Big Sad Face). We emailed you on the 15th March advising a delay in your order of 4-6wks for shipping. I have resent the email to you again today and we hope you will visit our site again and use your discount code linked to your review. Best wishes The Easy Easy-Lightbulbs Team

Posted 9 years ago

“So far I have not received notification that my order has been dispatched nor, naturally, received it. Would have thought delivery would be quicker than this.”

Helpful Report

Posted 9 years ago

Hi Serena, Thanks for your review although we are distraught it is negative (Big Sad Face). We emailed you on the 29th January advising a delay in your order of 10 days for shipping. Today we shipped your goods and sent you an email at 12:52pm confirming the despatch today. Wishing you goods receipt and we hope you will visit our site again and use your discount code linked to your review. Best wishes The Easy Easy-Lightbulbs Team

Posted 9 years ago

“Ordered 5 light bulbs on 15 Jan which duly arrived on 18 Jan. All was going well until I opened the box to find the wrong lamps had been sent. After a quick phone call the problem was rectified with the usual number of excuses as expected. Not bad going as this is my first ever order with this company - and would I use them again. No! And I bet you haven't got the stomach to put this feedback on your website either!”

Helpful Report

Posted 9 years ago

Dear Martin, Thanks for your review even though it is extremely negative. We are human here and occasionally we make mistakes especially at our busiest time of year. We like to think we should also be judged on handling our little mistake. We have shipped the replacement lamps without any fuss as any good customer service orientated Company would. As for not having the stomach...... It's on the site and we are all barrel bellied individuals :-)! Best wishes and we would love to try and service you again and you now have a 12% discount code for your negative review. How good is that? The Easy-Lightbulbs.com Web Team

Posted 9 years ago

“I haven't received the item please tell me when I will get it.”

Helpful Report

Posted 9 years ago

Hi Krishna, Thanks for your review which we are sad to receive. We emailed you on the 23rd December within 30 minutes of your order advising a delay on the brand you had ordered. We also offered an alternative. If you would like us to ship these goods today please email us back and we will ensure they are shipped this evening. Any questions please contact websales@lampco.co.uk

Posted 9 years ago

“unfortunately the tubes did not work ! 07850 353874 John R”

Helpful Report

Posted 9 years ago

Hi John, Sorry too hear that they do not work. We have emailed you separately asking for information as it may well be the starter that is not striking the tubes. These items do not have a lot to go wrong in them. We look forward to hearing from you. Best wishes for 2016 the Easy-Lightbulbs Web Team

Posted 9 years ago

“I ordered a bulb for my Christmas candle bridge. At over £2 and £3 postage, I assumed I was getting more than one, but on receiving the goods it was one bulb & 2 milk chocolates( which I can't eat anyway) The next day I bought 3 identical bulbs from a local hardware shop for £1.85. When I wrote and complained I was told the 3 I had bought were probaby a cheap foreign import and wouldn't last as long as theirs a and offered to give me a refund if i sent it back. Wth postage costs this just wasn't worth my while. The bulbs I bought locally are by Konstsmide who made the bridge I own and whch is one of the better quality ones on the market. So I consder this company to be over prced and not good value for money and needless to say, I will not use them agan”

Helpful Report

Posted 9 years ago

Hi Nicola, Thanks for the negative review we are sorry you have felt the need to post this in all it's glory. As you are fully aware our website clearly states the item is for one lamp an we also offered you a full refund and a FREEPOST address to return the one item to at no charge to you. Please feel free to contact us if you wish to still return the item. Best wishes for 2016 the Easy-Lightbulbs Web Team.

Posted 9 years ago

“Still waiting after nearly 3 weeks for two light bulbs! money gone from account though!”

Helpful Report

Posted 9 years ago

Dear Mark, We are really sorry and disappointed you feel the need to give us a one star review. We did advise you by email of a 3 week lead time that was 17 days ago. We also confirmed this when you chased the order last week which you acknowledged receipt of especially after we had offered you a full refund. The goods are in fact being shipped today, ahead of schedule, by Royal Mail. Wishing you a quick delivery and a Merry Christmas and New Year. The Easy-Lightbulbs Websales Team.

Posted 9 years ago

“Still waiting for bulbs, mot out of stock when i ordered them, but now they are, as you`ve said that out of stock for 10 plus days, cheers thanks for that!”

Helpful Report

Posted 9 years ago

Hi Steve, Sorry to hear about your issues with your order. The website did show out of stock and we emailed you within the hour to advise the goods were 14-21 days due to a production issue with Philips. The goods are due to us next week so you will receive just under the 21 days. Please feel free to cancel your order and we will issue you a full refund under our no quibble guarantee. Best wishes The Easy-Lightbulbs Web Team

Posted 9 years ago

“I still haven't received my order (25 Nov 2015!).”

Helpful Report

Posted 9 years ago

Good morning Iwona, Apologies for the delay in your delivery. You should have received an email from us on the 16th November confirming your goods had been despatched by Royal Mail to the address on your order confirmation. If your address does not have the access to leave a parcel the chances are the Postman has returned it to the Sorting Office. Are you able to confirm that the goods are not sitting there or you have not had a "Sorry we missed you card" and we will arrange FOC replacements to leave immediately. Apologies once again but we are at the mercy of Royal Mail. Your order was shipped the first possible working day after we received it. We look forward to hearing from you regarding this matter ASAP. Best Wishes the Easy-Lightbulbs Team

Posted 9 years ago

“I ordered my bulb on the 17th of November and paid for one to five days delivery and still not received it”

Helpful Report

Posted 9 years ago

Hi Yvonne, Apologies for the apparent confusion. Our website clearly showed the item was out of stock. We have since received a delivery from the supplier and I am happy to advised that your order is leaving us today via Royal Mail standard service. If this causes you a problem, please do not hesitate to contact us on websales@lampco.co.uk, Best wishes Easy Lightbulbs Team

Posted 9 years ago

Easy Light Bulbs is rated 4.8 based on 12,889 reviews