Easy Light Bulbs Reviews

Name: Easy Light Bulbs
Address: Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN, Baldock
Rating: 4.76

4.8 Rating 12,889 Reviews

95 %

of reviewers recommend Easy Light Bulbs

4.8

Based on 12,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Easy Light Bulbs:

UK's number 1 rated website for all Light Bulbs and associated Control Gear

Visit Website

Phone:

0800 1313 003

Email:

sales@lampco.co.uk

Location:

Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN
Baldock
SG7 6NN

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Easy Light Bulbs 5 star review on 10th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting for the refund on my order which was paid for on 16th Feb F0137005 for a product that is obsolete. WHERE IS MY £21 !!!!!!”

Helpful Report

Posted 5 years ago

Hi Maggie, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! Normally we would ask what we could have done better, but we had refunded your payment card 19.02.20! it can take between 3-5working days to appear in your account, but it has indeed been done. If you have an further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“The bulbs failed to materialise.”

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Posted 5 years ago

Hi Shauna, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! Normally we would ask what we could have done better, but we had emailed you to double check the voltage needed as you had ordered 110v and luckily we confirmed as 240v was required! These are leaving us today for you. If you have an further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Took my money but not delivered my light bulbs or even shipped them as they are out of stock which I wasn’t told at the time of ordering.”

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Posted 5 years ago

Hi Ashley, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! I can that as per all Websites, payment is made at point of purchase, also online we show live stock levels! So it would have shown that there was not enough or any stock to complete your order. And our websales team had also emailed you to advise of the no stock and lead time for the item ordered? So sadly we did everything we could? If you have an further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Goods have not arrived so can't comment. Mari Surgenor”

Helpful Report

Posted 5 years ago

Hi Mari, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! I can see that your order was placed 27.12.19! We were closed from the 24th through till the 2nd of January as per the website. your order was shipped via standard Royal Mail service 02.01.20. If you have an further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Still haven’t received it?”

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Posted 5 years ago

Hi S Chowdhury, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! I can see that our websales have been in touch! If you have an further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“the bulb did not fit the light so was of no use”

Helpful Report

Posted 5 years ago

Hi Michael, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! I can see that our websales have been in touch! If you have an further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Two of the bulbs blew in first few minutes. I put a bulb from another light in that holder and it hasn’t blown so it’s not the holder that’s the problem”

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Posted 5 years ago

Hi Helen, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! From the details provided, we have free from charge replacements coming to you today! Should you have any further problems, please do not hesitate to contact us. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Both bulbs have blown”

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Posted 5 years ago

Hi Mubasher, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! From the details we have replacements have been sent to you, we were unaware of any problem with your delivery. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“The bulbs turned up broken. I emailed and never got a reply. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Will, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! Apologies again for the delay, we have emailed you today and have replacements coming out to you. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“I have sent two messages on your site. All three bulbs were broken inside Even though the packaging was ok Awaiting refund or replacements. Picked up from post office on 15.8.19 thanks A rivers.”

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Posted 5 years ago

Hi |Alan, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! Apologies, we have emailed you with regards to the faulty item 20.08.19. However, it appears we have not received a reply? Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Until we receive the item it's impossible to rate your service.”

Helpful Report

Posted 5 years ago

Hi Nick, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! Apologies, I have emailed you with regards to the parcel that is currently with Parcelforce as this order was shipped 17.07.19. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Absolutely awful, of 18 halopar bulbs all bar 3 have failed within months.”

Helpful Report

Posted 5 years ago

Hi Ed, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! Apologies, our webteam has contacted you and discussed free of charge replacements that are leaving us today! but again apologies for the problem you have encountered. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 5 years ago

“Still haven received them despite ordering them on 22.5., been told they were out of stock after I purchased them online. If I knew, I’d bought then elsewhere as it’s a long time to have my kitchen just with 3 remaining lights and quite dark. No contact whatsoever!”

Helpful Report

Posted 6 years ago

Hi Hana, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! Apologies, our webteam had emailed you to advise of the stock and when they were due? We have sent another email this morning to apologise and update you regarding your order. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“Still wailting to receive it !!!!!”

Helpful Report

Posted 6 years ago

Hi Val, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion, our webteam despatch your order 07.05.19 delayed due to the bank holiday weekend via standard royal Mail service, with the B/weekend there would have also been a delay from Royal Mail playing catch up, so it is on its way! However RM will not deem this as missing for 14days! But if you have not received this by Friday 17th please let us know and we will issue you with a FOC replacement. Contact our webteam on sales@lampco.co.uk Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“I have not received the product yet so cannot comment on them. I would like to know when I can expect them.”

Helpful Report

Posted 6 years ago

Hi Lynda, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion, our websales team emailed you on the 25.04.19 to advise that the item ordered was obsolete and requested confirmation on sending a alternative item? it does not appear that we have received a reply? the email has been resent this morning. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“After ordering told out of stock. Still waiting for delivery.”

Helpful Report

Posted 6 years ago

Hi Terry, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion, it does show live stock levels on the website and we also emailed to to advise just in case you had missed that these were not in stock? However your order is now complete and has been processed for despatch today via Royal mail. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“Haven't got my light bulb yet...9 days after ordering it. Not good service!”

Helpful Report

Posted 6 years ago

Hi Jan, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But none receipt from Royal Mail is something that we have no control over, however as a gesture of good will! We dispatching replacements today for you. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“Wrong lamp delivered, three emails and one phone call with a promise to phone back has resulted with nothing having been done to resolve their error. I would have expected more from this company, but alas no!”

Helpful Report

Posted 6 years ago

Hi Norman, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! Sadly we do not seem to have received any emails from you since your order? We have also emailed you to find out what the problem is? but have not had a reply, if you could call us on 01462490066 we can discuss the issue and get this sorted for you. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“I cannot comment as my order has not yet been received”

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Posted 6 years ago

Hi Philippa, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! As per the website, we were on Festive shutdown from 24.12.18 - 02.01.19 and your order was despatch 02.01.19 via standard Royal Mail Service to Baycroft GU6 7RB, please feel free to contact us on - 01462490066 if you have not received your order Monday 14.01.18 (Royal mail will not class it as missing until 2wks after despatch) Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“Dear sir l havnt received my spot lamps as yet and l think its best for me to find another company l would like a refund on my money please thanking u one unhappy customer”

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Posted 6 years ago

Hi Steve, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we emailed you on 17th to advise we were out of stock of this item and delivery would be 4-5days and unfortunately as per the website we were closed 24th - 2nd? If you wish to call us to discuss your requirement, please feel free to contact us on - 01462490066 Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

Easy Light Bulbs is rated 4.8 based on 12,889 reviews