Easy Light Bulbs Reviews

Name: Easy Light Bulbs
Address: Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN, Baldock
Rating: 4.76

4.8 Rating 12,889 Reviews

95 %

of reviewers recommend Easy Light Bulbs

4.8

Based on 12,889 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Easy Light Bulbs:

UK's number 1 rated website for all Light Bulbs and associated Control Gear

Visit Website

Phone:

0800 1313 003

Email:

sales@lampco.co.uk

Location:

Easy Light Bulbs. Unit 4, Ashville Trading Estate Royston Road Baldock Hertfordshire SG7 6NN
Baldock
SG7 6NN

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Easy Light Bulbs 5 star review on 10th May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong bulb I needed spotlreflector bulbs for the onsuite indoors”

Helpful Report

Posted 6 years ago

Hi Barrie, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion I can see that you have order a R64 60w E27 Reflector? If you wish to call us to discuss your requirement, please feel free to contact us on - 01462490066 Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“Last order did not arrive although took the money”

Helpful Report

Posted 6 years ago

Hi Adam, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we have emailed you 29.10.18 10:42 asking you to confirm that the article number was correct? We have yet to receive a reply? Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“They have t arrived. So when will they arrive.”

Helpful Report

Posted 6 years ago

Hi Robert, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we have emailed you to advise that the refund had been made as requested and that we also now have stock of the item question. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“The delivery time and service was OK but my main complaint was that the M281-ALU-CA bulbs I ordered specially because they were supposed to have aluminium reflectors ( to reduce backwards heat) were not manufactured with aluminium reflectors. I am 99% certain they were just dichroic as a torch beam shone through with a purple hue. So I probably paid a premium price and did not receive what was specified. When I telephoned to check I was told you were out of stock and there was no offer of a rebate or similiar so I had no alternative but to keep those sent as halogen bulbs are now becoming scarce. The preference to use aluminium reflectors( Coolfit ) was for a safety reason so the incorrect labelling was to some extent a safety defect.”

Helpful Report

Posted 6 years ago

Hi Chris, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we have contacted you directly to try and resolve this for you. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“I am still awaiting delivery as of the 10 09 18 I am still waiting for delivery Kelvin Newton”

Helpful Report

Posted 6 years ago

Hi Kelvin, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we despatch your order 16.08.18 via standard Royal mail service? if you have not received, please can you advise us and we can look to getting replacements out to you. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“We are still awaiting the light bulbs!!!”

Helpful Report

Posted 6 years ago

Hi Kenneth, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we emailed 28.08.18 to advise of a replacement LED and requested this be confirmed. As of yet we had not received a reply? Our websales team has emailed you again today to advise this, perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“Lamp send according to your website was a direct equivalent. This was not the case. However on emailing the company they promptly emailed me a freepost label for the return of the lamp. I am awaiting the refund.”

Helpful Report

Posted 6 years ago

Hi Alan, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion this lamp did not adequately fit into your particular fitting and we have agreed to refund you upon returning at our cost. Again many apologies for the inconvenience you have had. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“I received your email regarding the service. I telephoned your company and advised that l had not received the bulbs. Ops they had not been dispatched as you were out of stock, but did not advise me. Alternative brand now on way to me, after l rang.”

Helpful Report

Posted 6 years ago

Hi Duncan, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we had failed and you should have been advised before hand. However as promised the alternative brand of lamp is on its way to you. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 6 years ago

“Hi I have never received the goods I ordered!”

Helpful Report

Posted 7 years ago

Hi T Passy, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we had emailed you today regarding the non-receipt of your order, if you can let us know as requested. We will be more than willing to replace. Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 7 years ago

“It is now over a week since I ordered my light bulb. I only ordered one so as to check it was ok before I order more. However thus far I have received nothing. Please tell how I get my money back.”

Helpful Report

Posted 7 years ago

Hi Stuart Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we had emailed you 23.01.18 regarding the voltage ordered, sadly we have not received a reply? (We have re-emailed them to you) So our websales team have despatch today what was ordered, hopefully they are correct? Perhaps we can earn the other stars on another occasion. Best wishes from all here at Easy-Lightbulbs

Posted 7 years ago

“I still haven't received my purchase but have been charged for it. Very disappointed but I understand that there may be some reason behind it. Please could you look into and sort ASAP. Thank you”

Helpful Report

Posted 7 years ago

Hi Alastair, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we had emailed you regarding the item purchased and we have yet to receive a reply? If you can contact us as soon as possible, we can work out the best solution. Best wishes from all here at the Easy-Lightbulbs Team

Posted 7 years ago

“Please be careful when making a purchase with them , this company is really irresponsible , they hold your money for lot of days when you try to contact them , they say we don’t have this product in stock , actually we send you a email etc etc , please use some other better site to make purchases . I would personally never use them and again also they don’t deliver you on time either . Rubbish & just Rubbish customer services , no concern for the customer . Please don’t use them ever horrible company horrible communication . Surely you can get better value for money elsewhere .”

Helpful Report

Posted 7 years ago

Dear Arminder, We are saddened by your negative review. As you are fully aware as per the phone call this morning we emailed you within 10 minutes of getting your order to advise you the item you ordered was obsolete. Our email askedif you were happy with the Opal items as per the website. Link attached https://www.easy-lightbulbs.com/light-bulbs/general-household-lighting/striplight-bulbs/push-in/sl30-221-be/ We asked you to respond to our initial email 48 hours later. To then say we were not in communication is not correct and as per the phone call this morning you are happy to receive the opal items. Sorry you felt we were below par but we cannot see how we can be any more clear. The goods are being despatched today as per your request. Thanks again for using Easy-Lightbulbs.com for the second time.

Posted 7 years ago

“Hi The bulbs I bought did not work. I sent a email back with pics but just found it never got delivered as pics were too big. I will resend now”

Helpful Report

Posted 7 years ago

Hi Christiaan, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we did not receive your email due to the problem of sending? If you can contact us as soon as possible, we can work out the best solution. Best wishes from all here at the Easy-Lightbulbs Team

Posted 7 years ago

“If we,d had it would be wonderful to say something. Still waiting y weeks now.”

Helpful Report

Posted 7 years ago

Hi Pierre, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we had emailed you 27.12.17 to advise that these were on a long lead time and would be here around the 12.01.17? Sadly there has been a slightly longer delay and we are due them into us this week. I will despatch them out to you as soon as they arrive. Best wishes from all here at the Easy-Lightbulbs Team

Posted 7 years ago

“Two of the yellow bulbs have failed in my Baxi Bermuda gas fire. These bulbs replaced item that has lasted many years. I am reluctant to use yet another replacement as I will only have one left”

Helpful Report

Posted 7 years ago

Good afternoon, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion I can only advise we have been in contact with you regarding the replacements and that they have been despatch for you today. Best wishes from all here at the Easy-Lightbulbs Team

Posted 7 years ago

“The goods didnt arrive and when i called sales i was told that they would reorder and call me back to confirm, i didnt receive an email or call.”

Helpful Report

Posted 7 years ago

Good afternoon Gary, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! However I do believe that there has now been some communication from our websales team?. Best wishes from all here at the Easy-Lightbulbs Team

Posted 7 years ago

“I still didn't restive my light bulb it's been one week all ready”

Helpful Report

Posted 8 years ago

Good monring Romans, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion I can only advise we have been in contact with you regarding the specific item ordered and have received no confirmation from you so have been unable to fulfill your order? If you can reply to our emails then is matter can easily be resolved and hopefully a new review can be left at a later date? Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“After 45 days my order (F0090957) isn't delivered and I had no answer at my email. Quality of you services is very low. If you don't want send my order could you please refund for this?”

Helpful Report

Posted 8 years ago

Good monring Julio, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion I can varify that we sent you an email in Febuary to advise regarding the shipping and that a further purchase would be required before we could ship? as to now we have received no further correspondence from you? If you can reply to our emails then is matter can easily be resolved and hopefully a new review can be left at a later date? Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“Not happy sent wrong bit, when phoned told us it was our fault for ordering wrong and we didn't, as 3 of us checked we were ordering the right thing”

Helpful Report

Posted 8 years ago

Good monring, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion I do have query the item you have ordered? Your order came through as 1x ST-S10-SY fluorescent starter and if this is not what was required then unfortunately there was an error upon ordering? We have despatch you exactly as ordered 27.01.17. If you are unhappy with the item received, please do not hesitate in returning item us for a refund. Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

“still havent received the products. Colin is very helpful but the couriers are useless”

Helpful Report

Posted 8 years ago

Hi Derek, Thanks for the 1 star review it's greatly appreciated although we are mortified that it was not 5 stars (Sad face Emoji). We normally ask what could we have done better to gain the elusive 2nd, 3rd, 4th & 5th stars! But on this occasion we have both been let down very badly by a particular carrier, Although I am pleased to say that the replacements have been despatch today via FedEx and will be with you tomorrow. Again we apologize profusely for the delay in you receiving your order. Hopefully we will gain the 5star review at a later date? Best wishes from all here at the Easy-Lightbulbs Team

Posted 8 years ago

Easy Light Bulbs is rated 4.8 based on 12,889 reviews