The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,551 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,551 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service to make sure incubator arrived before Christmas”

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Posted 7 years ago

Thank you so much for your kind review Mark. I'm really pleased it got there before Christmas.

Posted 7 years ago

“Excellent service would recommend this company”

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Posted 7 years ago

Many thanks :-)

Posted 7 years ago

“Excellent service will use again thank you”

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Posted 7 years ago

That's brilliant to hear Susan :-) If you need anything else in the future, just get in touch and we'll do our best to help.

Posted 7 years ago

“Very pleased with both the product and the service, excellent!”

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Posted 7 years ago

That's great to hear. Thanks so much Russell :-)

Posted 7 years ago

“The delivery was very quick. Can not fault the Incubstor Shop at all and would highly recommend”

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Posted 7 years ago

Brilliant, thanks so much Keith!

Posted 7 years ago

“Excellent customer service arrived within 24hours of ordering despite missing the day cut off they went above and beyond what was expected! Thanks will definitely use again! Stock decent equipment unlike other incubators online which I have heard cook eggs and hatchlings!! Not worth the risk!”

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Posted 7 years ago

Thanks so much Oliver. I'm humbled by your review. We always do our best to exceed expectations and i'm so pleased that we did on this occasion. I completely agree with your comments on other incubators. We hear similar negative reports every day about those cheaper incubators on the likes of eBay. Our products will stand the test of time, and you know that we'll be here if you ever need more help. Best regards, Mike and team.

Posted 7 years ago

“Good advice lots of choice and excellent prices coupled with fast delivery.”

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Posted 7 years ago

Brilliant. Thank you so much Alex. You know where we are if you need us :-)

Posted 7 years ago

“excellent speed and service.”

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Posted 7 years ago

Thank you Tracy :-)

Posted 7 years ago

“Fast and efficient. Easy to use website. No worries here.”

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Posted 7 years ago

“Excellent no hassle service and great product .”

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Posted 7 years ago

“Ordering was very straight forward, lots of info on website which helped me decide which item was suitable. Havent used it yet as it is a xmas pressie. Delivered promptly and kept informed of delivery time etc. Happy so far.”

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Posted 7 years ago

“Amazing customer service. Order literally came next working day and I got everything in perfect condition. Very well packed. Also received a nice Christmas gift too! Will buy from again and tell my friends who also plan to get into incubating and rearing for their kids or as pets for themselves. Thank you to the person who packed my order and thank you to the incubator shop. Merry Christmas and a happy New year.”

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Posted 7 years ago

“Extremely fast delivery, well wrapped”

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Posted 7 years ago

“Excellent service came within 2 days even though i chose up to 5 days delivery. The treadle feeling product is excellent and would definitely recommend it. We'll made easy to put together.”

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Posted 7 years ago

“The Incubator Shop staff were very helpful during the ordering process, and my order was dispatched very quickly, and arrived well packaged, so I was very happy with the ceramic goose eggs.”

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Posted 7 years ago

“An excellent service - best prices of course, but also fast delivery and the inclusion of advice with the incubator was great.”

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Posted 7 years ago

“love the service, the choice and the ease of ordering too”

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Posted 7 years ago

“Fast delivery!”

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Posted 7 years ago

“The item ordered arrived in good order and within the time specified. THanks to all.”

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Posted 7 years ago

“Sorry to report, I received the order but the plastic water connector is broken so I’m waiting to hear about possible replacement.”

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Posted 7 years ago

Dear Andrea, Thank you very much for leaving a review for our customer service. But i'm deeply saddened to see it was only a 2-star. We were made aware of the damage on Friday 14th. Upon which we immediately contacted the manufacturer to organise a replacement part. We responded to your email immediately to let you know that the manufacturer would be in touch with you directly on Monday 17th (today) to arrange the part and describe how to assemble it. This morning, we have already contacted you to keep you informed, and also to offer a £20 refund in order to compensate for your troubles. We acknowledge that there was a damage caused in transit, and understand that this is very frustrating. But, as a small business, we operated swiftly, professionally and politely in order help you to the very best of our abilities. I would hugely appreciate it if you could update your review to reflect this. We rely on our reputation of 5-star customer service. So if there's any way we can improve our response to your concerns, please let us know. Kind regards, Mike The Incubator Shop

Posted 7 years ago

The Incubator Shop is rated 4.9 based on 3,551 reviews