The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,534 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,534 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	96%
Customer Service
Communication Channels	Email, Telephone

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Brilliant after sales support thank you 👏”

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Posted 1 year ago

Thank you so much for your kind review. We're looking forward to helping you again in the future. Best Regards Tony

Posted 1 year ago

“Great customer service and great support”

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Posted 1 year ago

Thank you - we're so pleased to receive your kind review!

Posted 1 year ago

“Excellent customer service, thank you.”

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Posted 1 year ago

Thank you - we're so pleased to receive your kind review!

Posted 1 year ago

“I wanted a good incubator for my son for Christmas, (Brinsea Ovation 56 EX Incubator (Automatic) - With FREE EcoGlow 1200 Chick Brooder). I emailed asking which size of egg racks for peafowl eggs. Tony replied and was most helpful. In fact he went so far as to include in my order large egg racks as part of a research project for future inquiries. I placed my order at 1.30pm and received it at 8.30am the next morning, fantastic service! I will review again in the springtime when hopefully we have eggs to hatch and can confirm which size racks fit best. I'm so glad I emailed to ask advice, thank you Tony for your help. Don't hesitate to use The Incubator Shop, best price, helpful and next day delivery. Truly worth 5*****”

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Posted 1 year ago

So pleased we could help you and thank you very much for your kind review. Looking forward to helping you again in the future. Very Best Regards, Tony

Posted 1 year ago

“Cannot speak highly enough for the customer service i received, ordered items on line, shipped out straight away for next day delivery, unfortunately the courier company misplaced the item. Tony was very helpful in sorting this problem and rather than waiting to see if the courier company found the item he dispatched another one for next day delivery, it arrived by noon next day, Tony and his team kept me informed by email and phone throughout, in short, very helpful and very informative, went that extra mile to make it happen (a rareity these days!!) Thank you to all.”

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Posted 1 year ago

Thank you so much for your understanding when the courier lost your item. We both understand that things like this can and do happen occasionally, but i am pleased that we managed to sort this problem out for you so quickly. So thanks again for leaving us a kind review. Best Regards Tony

Posted 1 year ago

“Brilliant, friendly service. Goes above and beyond to help. Fast postage.”

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Posted 1 year ago

Hi Claire Thank you so much for your kind review. Very much appreciated Best Regards Tony

Posted 1 year ago

“Excellent customer service and very dependable.”

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Posted 1 year ago

Thank you - we're so pleased to receive your kind review!

Posted 1 year ago

“Great service, very helpful, great communication”

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Posted 1 year ago

“Great customer service. Above and beyond. Always happy to help and share all the knowledge they possibly have. I can’t recommend highly enough. I will definitely be back to this store. Very professional and knowledgeable. Thanks a million. M”

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Posted 1 year ago

“200% recommended. I've bought incubators and parts from this company over many years and they are excellent. Responsive and friendly. Last week I ordered an incorrect part from them and the replacement was with me almost instantly”

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Posted 1 year ago

“Super fast delivery”

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Posted 1 year ago

“The incubator arrived in record time and the staff whrere excellent at helping me get it up and running 5 stars all round for the company and incubator”

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Posted 1 year ago

“Verry good all was helpfully Relly please we this incubater love it works from phone ! 🐣🐣”

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Posted 1 year ago

“very happy with my order, the delivery was extremely fast, items very well packed.”

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Posted 1 year ago

Thank you - we're so pleased to receive your kind review!

Posted 1 year ago

“The opening/closing door is invaluable for keeping chickens safe. If we’re away on holiday we don’t need to rely on anyone forgetting to let hens out or close them in at night. The delivery was amazingly fast. Thank you”

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Posted 1 year ago

“Excellent customer service, very helpful and great communication. Great prices”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Ordered 0745 15th July, dispatched 0820, arrived following day perfectly packaged. !5th being the morning after the European cup final, speaks volumes. Have been dealing with Bronti and her team for the last five years and always the same, 100% professional, nothing being too much trouble.”

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Posted 1 year ago

“It was more expensive than other sites but it was a guaranteed delivery next day, which it was. So worth paying extra for. Plug was just what I needed.”

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Posted 1 year ago

“It's the second one I have bought and I know they really work fine the reason I bought this one is i have mislaid my 12volt adapter that came with it so I am wondering could you supply me with another 12 volt adapter if you let me know”

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Posted 1 year ago

Thank you for your review! We have sent you an email regarding the power adaptor. If you don't receive it right away please check your junk mail. If you have any queries in the future, please contact us via the help and contact centre our website - https://www.theincubatorshop.co.uk/faqs/sales-enquiries/ Thank you, The Incubator Shop.

Posted 1 year ago

The Incubator Shop is rated 4.9 based on 3,534 reviews