The Incubator Shop Reviews

Name: The Incubator Shop
Rating: 4.94

4.9 Rating 3,490 Reviews

99 %

of reviewers recommend The Incubator Shop

4.9

Based on 3,490 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About The Incubator Shop:

Visit The Incubator Shop for all the advice and equipment needed to successfully incubate and hatch eggs from Poultry, Reptiles and Exotic Birds!

Visit Website

Email:

support@theincubatorshop.co.uk

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The Incubator Shop 5 star review on 12th April 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cannot speak highly enough for the customer service i received, ordered items on line, shipped out straight away for next day delivery, unfortunately the courier company misplaced the item. Tony was very helpful in sorting this problem and rather than waiting to see if the courier company found the item he dispatched another one for next day delivery, it arrived by noon next day, Tony and his team kept me informed by email and phone throughout, in short, very helpful and very informative, went that extra mile to make it happen (a rareity these days!!) Thank you to all.”

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Posted 6 months ago

Thank you so much for your understanding when the courier lost your item. We both understand that things like this can and do happen occasionally, but i am pleased that we managed to sort this problem out for you so quickly. So thanks again for leaving us a kind review. Best Regards Tony

Posted 6 months ago

“Brilliant, friendly service. Goes above and beyond to help. Fast postage.”

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Posted 7 months ago

Hi Claire Thank you so much for your kind review. Very much appreciated Best Regards Tony

Posted 6 months ago

“Excellent customer service and very dependable.”

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Posted 7 months ago

Thank you - we're so pleased to receive your kind review!

Posted 7 months ago

“Great service, very helpful, great communication”

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Posted 7 months ago

“Great customer service. Above and beyond. Always happy to help and share all the knowledge they possibly have. I can’t recommend highly enough. I will definitely be back to this store. Very professional and knowledgeable. Thanks a million. M”

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Posted 7 months ago

“200% recommended. I've bought incubators and parts from this company over many years and they are excellent. Responsive and friendly. Last week I ordered an incorrect part from them and the replacement was with me almost instantly”

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Posted 7 months ago

“Super fast delivery”

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Posted 7 months ago

“The incubator arrived in record time and the staff whrere excellent at helping me get it up and running 5 stars all round for the company and incubator”

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Posted 8 months ago

“Verry good all was helpfully Relly please we this incubater love it works from phone ! 🐣🐣”

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Posted 8 months ago

“very happy with my order, the delivery was extremely fast, items very well packed.”

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Posted 8 months ago

Thank you - we're so pleased to receive your kind review!

Posted 8 months ago

“The opening/closing door is invaluable for keeping chickens safe. If we’re away on holiday we don’t need to rely on anyone forgetting to let hens out or close them in at night. The delivery was amazingly fast. Thank you”

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Posted 9 months ago

“Excellent customer service, very helpful and great communication. Great prices”

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Posted 9 months ago

“Great service”

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Posted 9 months ago

“Ordered 0745 15th July, dispatched 0820, arrived following day perfectly packaged. !5th being the morning after the European cup final, speaks volumes. Have been dealing with Bronti and her team for the last five years and always the same, 100% professional, nothing being too much trouble.”

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Posted 9 months ago

“It was more expensive than other sites but it was a guaranteed delivery next day, which it was. So worth paying extra for. Plug was just what I needed.”

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Posted 10 months ago

“It's the second one I have bought and I know they really work fine the reason I bought this one is i have mislaid my 12volt adapter that came with it so I am wondering could you supply me with another 12 volt adapter if you let me know”

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Posted 10 months ago

Thank you for your review! We have sent you an email regarding the power adaptor. If you don't receive it right away please check your junk mail. If you have any queries in the future, please contact us via the help and contact centre our website - https://www.theincubatorshop.co.uk/faqs/sales-enquiries/ Thank you, The Incubator Shop.

Posted 10 months ago

“Wanted to talk to someone to make sure I was ordering. The right thing couldn't get through so had to order anyway.”

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Posted 10 months ago

Hello, thank you for your review and I am sorry to hear you struggled to get through us on the phone. The opening hours of the phone line is limited due to being a very small team and only being ale to take one call at time. The phone line does get busy and we unfortunately miss calls but we do encourage customers to leave a clear voicemail or to email us and we will call you back at the first available opportunity. You can always contact us via the help and contact centre on our website at any time and we will always reply within 1 working day. If you still need some advice, please feel free to send an email to sales@theincubatorshop.co.uk and we will be happy to answer any questions you have. Kind Regards Bronti.

Posted 10 months ago

“Products are great, as is delivery. But no one answers the phone, we have rung numerous times on various days for some advice and can't get through to anyone.”

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Posted 10 months ago

Hello Sarah, thank you for your review and I am sorry to hear you struggled to get through us on the phone. The opening hours of the phone line is limited due to being a very small team and only being ale to take one call at time. The phone line does get busy and we unfortunately miss calls but we do encourage customers to leave a clear voicemail or to email us and we will call you back at the first available opportunity. You can always contact us via the help and contact centre on our website at any time and we will always reply within 1 working day. If you still need some advice, please feel free to send an email to sales@theincubatorshop.co.uk and we will be happy to answer any questions you have. Kind Regards Bronti.

Posted 10 months ago

“I was so relieved to find this shop online after days of trawling the internet trying to find a suitable incubator for a surprise batch of tortoise eggs. The incubator arrived quickly and the Incubator Shop kept me updated throughout with excellent communication- thank you”

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Posted 10 months ago

So pleased we could help you. Thank you very much for your review. We're looking forward to helping you again in the future. Best wishes, Bronti.

Posted 10 months ago

“Nothing wrong with incubator or internet side of things, but I wanted to place order over the phone. I just kept getting voicemail. If I’d got through, I would have ordered an extra incubator.”

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Posted 10 months ago

Hello, thank you for your review and I am sorry to hear you struggled to get through us on the phone. The phone line does get busy and we do unfortunately miss calls, with the opening ours of our phone line being limited and with being a very small team we can only take one call at time. So, we do encourage customers to leave a clear voicemail or to email us and we will call you back at the first available opportunity You can always contact us via the help and contact centre on our website we aim to reply within 1 working day. You are also able to place your order via our website at anytime. Kind Regards Bronti.

Posted 10 months ago

The Incubator Shop is rated 4.9 based on 3,490 reviews