“Ordered a personalised bottle of brandy for my friends 60th as I was unable to travel from Scotland to England to attend her party.
3 weeks letter and said bottle has yet to be delivered.
On emailing the company I was told to chase up royal mail which on doing so was told it was in depot in England but with no address label on it.
When I contacted the gift experience I was told that a label was on it when leaving them and had probably fell off which is fair enough, these things happen. What isn't fair enough is then tell me to get my friend to chase her present up which I duly told the was out of order. They have since got back to me to say that royal mail will deliver the gift which is yet to happen. Not good enough I'm afraid. The surprise is ruined, I'm out of pocket and still have no idea if the gift is actually going to be delivered.
I appreciate that things don't always go as planned but the big test of any company is sorting things out that go wrong and leaving customers feeling satisfied regardless. Sorry but I would have given 0 of the rating on this allowed.”
Please accept our apologies once again for the label either coming off the parcel at the depot, or being removed for some reason. As we advised, it was on the parcel as it would not have reached the delivery depot without it. I can also see in the email correspondence we confirmed a phone call had been made to the depot to advise of the address so they could re-label it and get it back out for delivery. I am sorry someone said you may be able to pick it up, they must not have realised it was going to a different delivery address.
“I have used gift experience on many occasions for that special gift for your love ones they are fantastic Delivery is fast I would recommend this company I will definitely use them again”
“The gift was received by my colleague in time and she really loved the pen and case. It was nicely gift wrapped as well. I would recommend your website and will use myself again.”
“I bought a biscuit jar for my friend's dog ready to put homemade bone-shaped biscuits in for him. It is a lovely jar but I am disappointed with the way "biscuit" is written. It looks like the second "i" in biscuit was forgotten and then squashed in. It just does not have a proper space in the word.”
Hi Jan
Thank you for your review, unfortunately I don't think this is an order that has been placed with us as we have an order from you for some Rose Gold Jewellery Boxes.
I hope these were received well and you're happy with your purchase from us. 😀
“Great customer service. Had to contact them when I had an issue with personalisation. Resolved very quickly and item received in a few days. Wouldn't hesitate to use again.”
