Hi Kaycee
Thanks for your review, I am sorry that you haven't received it yet however I can see that this is at the Sorting Office and has been since earlier this month.
I can see that you haven't got in touch with our customer service team prior to leaving this review and I can see they have now been in touch with some assistance.
Please make sure to use always use our customer service team as a first point of contact as that is the quickest way to get any issues resolved.
“Great service from start to finish, good website very clear and easy to navigate. Gift was amazing, great quality and well packaged, delivered on time.”
“I ordered an engagement gift, very easy to order and arrived quickly. I was pleased with the gift and the couple who received it really liked as well.”
“Ordered a personalised bottle of brandy for my friends 60th as I was unable to travel from Scotland to England to attend her party.
3 weeks letter and said bottle has yet to be delivered.
On emailing the company I was told to chase up royal mail which on doing so was told it was in depot in England but with no address label on it.
When I contacted the gift experience I was told that a label was on it when leaving them and had probably fell off which is fair enough, these things happen. What isn't fair enough is then tell me to get my friend to chase her present up which I duly told the was out of order. They have since got back to me to say that royal mail will deliver the gift which is yet to happen. Not good enough I'm afraid. The surprise is ruined, I'm out of pocket and still have no idea if the gift is actually going to be delivered.
I appreciate that things don't always go as planned but the big test of any company is sorting things out that go wrong and leaving customers feeling satisfied regardless. Sorry but I would have given 0 of the rating on this allowed.”
Please accept our apologies once again for the label either coming off the parcel at the depot, or being removed for some reason. As we advised, it was on the parcel as it would not have reached the delivery depot without it. I can also see in the email correspondence we confirmed a phone call had been made to the depot to advise of the address so they could re-label it and get it back out for delivery. I am sorry someone said you may be able to pick it up, they must not have realised it was going to a different delivery address.
“I have used gift experience on many occasions for that special gift for your love ones they are fantastic Delivery is fast I would recommend this company I will definitely use them again”
