“The personalised mugs were delivered on time and were very securely wrapped so in very good condition. Very attractive design. My only complaint was that they could have done with being an inch taller. They seem on the small size and mugs nowadays are often larger.”
Hi Anne
Thanks for your review, I'm so glad you are happy with this!
The size is stated in the description and is a standard mug size but I will pass on your feedback to the team.
“I use The Gift Experience frequently for gifts for for special occasions.
They have a wide range of lovely items, many of which can be personalised.
Their customer care & service is excellent, and goods are sent by Royal Mail which gives extra reassurance.
I recommend the company highly.”
“Very happy with the purchase but not the way is was packaged. The aprons are WHITE and should have been in plastic covers and not just bundled into an envelope and not folded just rolled up, not impressed.”
Hello
Thanks for your review, I am sorry to read you are unhappy with the packaging of the aprons.
We try to minimise the use of plastic in our packaging and we don't feel the need to place these into a plastic cover. We fold these up neatly so they can be placed flat in the packaging and they can just be posted through your letterbox.
It is great to read how happy you are with the actual aprons though.
“I cannot fault The Gift Experience. I bought a christening teddy which is everything I could have hoped for. I will be ordering anither one for my daughter in law 60th birthday. It was ordered paid for and delivered in a very short time I think approx. A week.”
“Fantastic customer service., very pleasant and extremely helpful. Purchases delivered swiftly and the contents brilliant Will certainly use this company again.”
“The website is easy to use with a good description of the item, arrived within the estimated time,my only criticism is that I wanted to have my item delivers to work but for some reason it was sent to my home address so had to wait for redelivery.”
Hi Andrea
Thanks for your review, I am so glad to read you are happy with this.
I am sorry to read of the delivery issue, it looks like your home address was used for the order and so this is why it was sent there.
“Ordered two.mugs for my best friends ruby wedding. They loved them.
Did take a little longer than I anticipated to arrive. But it was fine. Still a nice fun surprise. Will def be back to order again”
Hi Rita
Thanks for your review, I'm so glad you are happy with this!
I am sorry it took a little longer than estimated to arrive, this can happen on occasion due to unforeseen events in the Royal Mail network but I am really glad you will be shopping with us again and hopefully see you back soon!
“I was looking for something small & completely different to surprise my wife over Valentine’s day dinner & my chosen gift certainly did the trick. Unique and very nicely made, albeit just a tad heavy on price. Good & efficient service though, so well chuffed.”
Hi John
Thank you for your lovely review, I am so pleased to read how happy you are with the gift and it's great that you loved our service too.
I am sorry you felt it was a little pricey, we constantly assess our prices and feel for the quality of products we offer that our prices are competitive but I will certainly pass this feedback onto our team!
“Excellent service as we ordered the gift 4 days before the date we wanted it so were so pleased when it arrived in time superb service i would certainly use you again well done 👍🏼”
“Lovely item. Would have loved the inscription on the personalised wedding certificate holder to be bolder. I had to point it out to the couple. They did not notice it. Apart from that, I loved it and also swift delivery. Thank you.”
Hi Ola
Thanks for your review, I'm so glad you are happy with this!
I am sorry that the engraving wasn't as bold as you'd have wanted, unfortunately we can only engrave to a certain depth before it begins to damage the item but thank you for you feedback.
