“I ordered a personalised cheeseboard. The website does not allow you to select the layout and when it arrived the wording barely made sense, being incorrectly spaced. I contacted Gift Experience and they were very helpful and immediately arranged a replacement. Originally I paid for next day delivery and that service was faultless , for the replacement also. I was given a 1hr time slot which was strictly adhered to.
I did request that the layout was confirmed to me prior to sending the replacement, which did not happen, but fortunately it was processed as I had requested.
It would be better if an option to display the layout was included when placing the order.”
Hi Hilary
Thanks for your review, I'm really sorry to read of the issues with your order but it's great that delivery was so efficient and that our customer service team were able to quickly resolve this for you too.
Thanks for your suggestion, I agree that it's much handier to see a preview of a product before it's made and we're looking to implement this more in the future.
Hi Terence
Thanks for your review, I'm so glad you are happy with your order!
I am sorry you thought that delivery was a little slow, unfortunately on occasion there can be delays in the delivery network which we do not have any control over. Please do accept my apologies for any inconvenience caused.
Hi Daphne
Thank you so much for sharing your review and the wonderful video of it being opened too!
It's so great to see the joy on someone's face when they open their gift 😁
Hi Terry
Thanks for your review, I am so sorry to read this hasn't arrived yet.
I can see our customer service team have been in contact with you about this and are currently helping to get this resolved for you.
“The items looked even better when they were received so obviously very pleased with that. The communication I had with the company was very polite and speedy responce, definitely use again as and when they have what I am looking for.”
Hi Alexandra
Thanks for your review, I am sorry to see this review, especially as the order has been delivered within the 1-2 days estimated by Royal Mail and we have been in contact with you about this too.
“I can’t find anyway of ordering from your site, surely this must be the most important aspect of your business. You keep sending me review emails. But with no obvious link to your ordering dept. Also your emails very strangely have a do not reply, this is bordering on insanity, surely as a sales organisation the one thing that you want most of all is for people to engage with you and order items. Not to be told “ do not reply” surely you should put on your page a clear link for people to place an order, not tell them “ do not reply “. Whenever I see this on a em my reaction is , well if you guys don’t want to speak to me, then I don’t want to speak you . End result, you’ve lost a client.
But of course if you think your way is best, maybe you should advise Amazon that they are doing it all wrong and your technique is best.
Kind regards
Paul Elvey”
Hi Paul
Thanks for your email, I am sorry to read that you are having issues with this.
Please contact our Customer Service team on customerservices@thegiftexperience.co.uk and they'll be able to assist with this.
Thanks
The Gift Experience
