Hi Susan
Thanks for your review, I can see that our customer service team have helped to come to a resolution about this issue.
We apologize that our service did not satisfy your expectations but I am glad we have helped you out.
“Bought as a gift for a friend it was nice to be able to personalise a bottle of whisky for his 70th birthday. Ordering was easy and delivery was quick and efficient with updates throughout the delivery process. If you are looking for a personalised gift then I would recommend looking at the Gift Experience web site for ideas.”
Hi Richard
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery :) We look forward to welcoming you back again!
Thanks for your review, I am sorry that you are not happy with the pricing. We keep a close eye on our pricing and we believe that there is great value in this item for the quality of it and the special attachment with it being named after someone but I am sorry you do not feel the same way.
“I purchased a personalised item, the writing was poor and not completely visible. Customer service were unhelpful when I emailed them. Would not take the item back and would not do credit note or refund. Customer service is very poor. First time using this site and will definitely not be using them again.”
Hi
Thanks for your review, I am sorry you were not happy with the customer service or product received.
As advised by our team this is a natural product and the texture of the wood used to make this item may result in the engraving varying slightly which is why we were unable to refund or replace on this occasion, I am sorry about that.
“I ordered personalised baubles, I had entered the wording differently on an item but the company contacted me to check if I had made a mistake, not just going ahead with my incorrect wording”
Hi Stephen
Thanks for your review, I'm so glad you are happy with this! I do apologise about a slightly longer delivery time than estimated, there are a lot of issues in the postal network at the moment but I know how frustrating it is receiving an order later, I am really sorry for the inconvenience.
Thanks for your review, I'm so glad you are happy with this! Apologies for this arriving a little slow, there are a lot of delays at the moment but we do appreciate the feedback.
“This item still hasn’t arrived! I ordered it on the 27th November and confirmation said it would arrive within 5 days. I have chased for the item twice, they said on the 5th December it should arrive any day now, but they haven’t replied to my second e-mail. I have been sent 2 emails asking for my review though, the first review hasn’t been posted!”
Hi Lora
Thanks for your review, I am sorry this didn't arrive. Per our email earlier today we have logged this order to be refunded.
Unfortunately on occasion items do not arrive but I know how frustrating this is so please accept my apologies again.
“Really good customer service. We had a slight issue with the first order but it quickly got sorted without any hassle. I would highly recommend and definitely purchase from the site again.”
“Bought a history of Manchester City FC for a friend’s special birthday. He was absolutely delighted with it. (We had it sent direct so didn’t see it). As our friend was so pleased we decided to buy a Manchester United FC version as a Xmas gift for a relative. This time we had it sent to us so I could gift wrap with the other family presents. Wow, it is really special, beautifully bound and as with our friend’s gift we ordered the A3 size, with recipient’s name embossed on the cover and a presentation box. We are extremely impressed with the quality. It really is a very special gift and hope our relative is as thrilled on Christmas Day as we expect. Highly recommended. Would add it took a couple of days longer to deliver but it wasn’t a problem.”
