“Your customer service astounded me!!!
I ordered 12 personalised mugs which I had uploaded a photograph wrongly.
I was offered immediate replacement with correct photo - even though it was my mistake at no further charge!!!
What an amazing service. Thank you”
“I purchased a personalised book mark. The photo I chose was printed very well onto it and it was nice quality but, for the money, it would've been good to have it printed on both sides and it was quite small. Service and packaging was good though.”
Hi Teresa
Thanks for your review, I'm so glad you are happy with the quality of this gift!
Thank you for your feedback and suggestion, I will certainly pass this on to the team.
“I ordered a pint glass from here for a Christmas present. It came very quickly and was exactly like it looked on the picture. Came in a gift box which looked nice when wrapping. Will definitely be ordering from here again!”
“My daughter & son in law were very pleased with their Anniversary Gift. It was a shame it arrived 2 days late as there was no opportunity to pay extra for 1st class delivery & it was ordered 8 working days before the event so enusre you allow plenty of time for your order!”
Hi Mr Graham P
Thanks for your review, I'm so glad you are happy with this! Please accept my apologies about the late delivery of this, Royal Mail were experiencing a lot of delays at the time.
“Site is easy to navigate and the payment process is straightforward. Found the perfect wedding anniversary gift which was high quality and despatched promptly - no complaints with the experience”
Hi Susan
Thanks for your review, I can see that our customer service team have helped to come to a resolution about this issue.
We apologize that our service did not satisfy your expectations but I am glad we have helped you out.
“Bought as a gift for a friend it was nice to be able to personalise a bottle of whisky for his 70th birthday. Ordering was easy and delivery was quick and efficient with updates throughout the delivery process. If you are looking for a personalised gift then I would recommend looking at the Gift Experience web site for ideas.”
Hi Richard
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery :) We look forward to welcoming you back again!
Thanks for your review, I am sorry that you are not happy with the pricing. We keep a close eye on our pricing and we believe that there is great value in this item for the quality of it and the special attachment with it being named after someone but I am sorry you do not feel the same way.
“I purchased a personalised item, the writing was poor and not completely visible. Customer service were unhelpful when I emailed them. Would not take the item back and would not do credit note or refund. Customer service is very poor. First time using this site and will definitely not be using them again.”
Hi
Thanks for your review, I am sorry you were not happy with the customer service or product received.
As advised by our team this is a natural product and the texture of the wood used to make this item may result in the engraving varying slightly which is why we were unable to refund or replace on this occasion, I am sorry about that.
“I ordered personalised baubles, I had entered the wording differently on an item but the company contacted me to check if I had made a mistake, not just going ahead with my incorrect wording”
