“Tried to order a newspaper from 1940 and took Monday for it then emailed to say they couldn’t get one. They offered other ideas and I chose the year book instead, had to pay an extra £5 to get name on front but recipient was over the moon. She was happy and so was I, problem was resolved in a couple of emails x good service”
“Believed the lady bird book I purchased to be personalized throughout. It was not, it just had the name of the person in small writing on the cover and a dedication is what I would call it inside the book in the tiniest writing. Delivery took 2 weeks to Ireland and granted covid may add to that but still very slow delivery. I am very disappointed with this purchase and believe it to be a complete waste of money”
“I ordered a personalised mug with Union Jack design for an 80th birthday present and I was really happy with the quality of the mug, and will definitely use the Gift Experience again”
“Bought the Ruby Anniversary clock. Excellent service over the personalised engraving as I needed an extra letter on a line and they sorted that immediately.
BUT they sent the clock without the battery changing instructions (they later emailed them to me) and worst of all they sent the clock showing the wrong time - over 2 hours out. It's not easy to change - they even suggest using a jeweller, so I am astonished and very disappointed that they don't send the clock with the correct time. I am now going to have to pay for a jeweller to alter it for me as I can't do it - on top of the cost of the clock. I am not happy. Had it not been for that I would have given them 5 stars. Such a shame as it really is a lovely clock.”
