“I had a very bad experience with my purchase at the gift experience. I bought a gift for friends and shipped it directly to their place for a surprise. At checkout when asked if I wanted to add a gift card I clicked yes and customised a very nice card for them. Well while the card arrived a week later the actual gift took weeks to arrive. This is supposed to be a site for gift experiences and I ask you how this could have been a good gift experience for the people receiving it?”
“Purchased an engraved beer mug for a friend's 40th bday. The gift did not arrive on time despite dispatch estimation being a number of days and no way to track. Etsy managed to refund me as the gift experience did not reply when I emailed them and chose to ignore my message. When the gift finally arrived the packaging and box was smashed. Luckily the gift on the box was not broken despite being late. Terrible service overall and to not bother to reply to me shows lack of personal service and professionalism. No apology or explanation for the delay.”
“I found tnis site very good. I was delighted with my purchased ,which arrived on time and in one piece.
I would certainly go back to this site.
Thank you "The Gift Experience""”
“Still waiting for the promised replacement of misspelled 70th glass. Wrote a review but no response. Charming. If you want to know experiences respond.”
“Purchased pillow for friends ruby wedding gift, they loved it. Fab gift, good service with email updates, quick delivery, will use The Gift Experience again”
“I ordered a gift from here for a birthday present and paid extra for 1st class delivery to make sure it was here on time. I waited over 2 weeks for the gift to finally arrive (by which time the birthday had come and gone). When I contacted customer services to find out where it was they claim to have sent it out the day after I ordered it and told me to wait 14 working days before contacting them again - very unhelpful!
Certainly wouldn't recommend ordering anything from this site, I certainly won't be. Very disappointed.”
“The gift that I ordered was just what I wanted. The quality of the picture was excellent. My daughter whom the present was for, was really happy and it had a photo of her little girl which made her extremely happy. It was a very personalised gift”
