“Purchased an engraved beer mug for a friend's 40th bday. The gift did not arrive on time despite dispatch estimation being a number of days and no way to track. Etsy managed to refund me as the gift experience did not reply when I emailed them and chose to ignore my message. When the gift finally arrived the packaging and box was smashed. Luckily the gift on the box was not broken despite being late. Terrible service overall and to not bother to reply to me shows lack of personal service and professionalism. No apology or explanation for the delay.”
“I found tnis site very good. I was delighted with my purchased ,which arrived on time and in one piece.
I would certainly go back to this site.
Thank you "The Gift Experience""”
“Still waiting for the promised replacement of misspelled 70th glass. Wrote a review but no response. Charming. If you want to know experiences respond.”
“Purchased pillow for friends ruby wedding gift, they loved it. Fab gift, good service with email updates, quick delivery, will use The Gift Experience again”
“I ordered a gift from here for a birthday present and paid extra for 1st class delivery to make sure it was here on time. I waited over 2 weeks for the gift to finally arrive (by which time the birthday had come and gone). When I contacted customer services to find out where it was they claim to have sent it out the day after I ordered it and told me to wait 14 working days before contacting them again - very unhelpful!
Certainly wouldn't recommend ordering anything from this site, I certainly won't be. Very disappointed.”
“The gift that I ordered was just what I wanted. The quality of the picture was excellent. My daughter whom the present was for, was really happy and it had a photo of her little girl which made her extremely happy. It was a very personalised gift”
“An excellent straightforward way of finding a gift
Product was engraved and placed in beautiful gift box. Whilst the item (a crystal clock) was stunning and a very good price. Plus arrived quite quickly
I was absolutely delighted with service and product and would recommend.”
“I ordered a personalised gift and, due to a mistake on my part, the personalisation was not as expected.
I contacted Gift Experience and was offered a replacement at half price which I felt was very fair under the circumstances.
The reply was expedient as was delivery.
I would definitely use them again and recommend to others.”
