Hi Dale,
Thank you for your kind feedback.
We are thrilled that you were happy with the gift you received and that you felt as though this was good value.
Kind regards,
Abbie
The Gift Experience
“I purchased a birthday gift experience and payed extra for nextday delivery. 4 days later it had not arrived. In response to my email I was, not terribly politely, incorrectly told that I had not purchased next day delivery and it would arrive within 3-5 working days.
Once I had established that this was indeed the case I was offered half the cost of the postage and no apology. Several emails later, still no apology or admittance that an error had been made. Avoid this company there are many others offering the same service reliably. It arrived 8 days after purchase.”
Hi Jane,
Thank you for your feedback.
We are only able to apologise for any inconvenience caused by this error. I can see that my colleague did email you regarding this matter apologising for the mistake on our part, as this did show our end that 2-5 working day delivery was selected upon checkout.
To assist with the situation, we have refunded you half of the delivery cost. Additionally, we have resent your voucher as an e-voucher to ensure you receive it promptly.
If you have any further concerns or require additional assistance, please do not hesitate to contact me at reviews@findmeagift.com where I will personally look into this matter for you.
Kind regards,
Abbie
The Gift Experience
“My brother loved his football shirt cushion (I bought for his birthday) especially as it so difficult to know what to buy for him, great birthday pressie when short of ideas. Would certainly let friends and family know what to buy & try the gift experience company easy to find online, easy to order.”
Hi,
Thank you for your feedback.
We are thrilled that your brother was happy with his gift, and that you were happy with your order. Thank you for your kind recommendations.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your kind review.
We are thrilled that you were happy with your experience and the staff on the day.
Kind regards,
Abbie
The Gift Experience
“Item was meant to be delivered within 3 days. Turned up week and half later.
Product is great though and recipient very happy despite ot being late for their 70th.”
Hi Theresa,
Thank you for taking the time to share your feedback.
After investigating your order, it appears that this was placed on 24th April 2023. As stated for personalised items, the production time can take up to 3 days. Therefore, we expected the latest dispatch date to be 27th April 2023. At checkout, you opted for the 2-5 working day delivery, which meant that we anticipated your order to arrive by 5th May 2023. I can only apologise if there was any confusion or misinterpretation regarding this.
Kind regards,
Abbie
The Gift Experience
“I've bought 3 items on separate occasions. First-class service. Contacted them by phone with a question, and they were so helpful and obliging. Already have two more anniversaries coming up and will not hesitate to use this company again.”
Hi,
Thank you for your kind feedback.
We are thrilled that you were happy with your orders, and that you were happy with the level of customer service you received.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your glowing feedback.
We are thrilled that you were happy with your order, we hope the recipient loved their gift.
Kind regards,
Abbie
The Gift Experience
Hi Alison,
Thank you for your kind feedback.
We are very sorry your loss, and are glad our customer service team were able to assist you.
Kind regards,
Abbie
The Gift Experience
Hi Andrew,
Thank you for your wonderful feedback.
We are thrilled that you found this easy to order, and were happy with the delivery speed on this occasion.
Kind regards,
Abbie
The Gift Experience
Hi Eileen,
Thank you for your feedback.
We are thrilled that you were happy with the level of service you received on this occasion.
Kind regards,
Abbie
The Gift Experience
Hi Andrea,
Thank you for your kind feedback!
We are thrilled that you were happy with your order, and the service for this.
Kind regards,
Abbie
The Gift Experience
Hi Karen,
Thank you for your review.
I have contacted you privately regarding this matter, if you would kindly get back to me I will be more than happy to look into this further for you.
Kind regards,
Abbie
The Gift Experience
“Bought two sets of matching coffee mugs for friends who were celebrating significant Wedding Anniversaries. Ideal gift delivered promptly. Happy Customer.”
Hi Robert,
Thank you for your kind feedback.
We are very pleased you were happy with your order, and we hope your friends loved their gifts.
Kind regards,
Abbie
The Gift Experience
Hi Deborah,
Thank you for your kind review.
We are thrilled you were happy with the level of service you received on this occasion, and that your order arrived with you promptly.
Kind regards,
Abbie
The Gift Experience
Hi Margaret,
Thank you for your lovely review.
We are thrilled you were happy with your purchase, and we hope your nephew also loved this.
Kind regards,
Abbie
The Gift Experience
Hi Julie,
On looking into this for you, I can see your order was placed on 7th April. This item does state 'personalised and posted within 1-3 working days' and you then selected 2-5 working day delivery at checkout - the latest we would have expected your order to arrive with you would of been 20th April, and I can see this did arrive with you by 14th April.
If you have any further queries, please do contact our customer service team.
Kind regards,
Abbie
The Gift Experience
Posted 2 years ago
Hi Julie,
Thank you for your feedback.
On looking into this, I can see your order was placed on 7th April and 2-5 working day delivery was selected. This was then delivered on 14th April, which was a total of 5 working days after the order was placed so unfortunately this would not have been classed as being delivered late.
On looking into the inscription on your personalised gift, it does seem this was entered incorrectly at checkout. If you would like to email me at reviews@thegiftexperience.co.uk, I will gladly look into this further for you.
Kind regards,
Abbie
The Gift Experience
“I was looking for an unusual present for my husband with a bit of fun added when I saw on your website something of interest - it was a spoof Heritage Plaque. I filled in what I wanted on it and ordered it. Delivery was very good and I love the Plaque, which I know my husband will like too.”
Hi Eithne,
Thank you for your fab review!
We are really happy that you were pleased with your order - if you require anything further, please do not hesitate to contact us.
Kind regards,
Abbie
The Gift Experience
Posted 2 years ago
Hi Eithne,
Thank you for your kind review.
We are thrilled that you were happy with your purchase for your husband, we hope he loved his gift.
Kind regards,
Abbie
The Gift Experience
Hi Paul,
Thank you for your kind review!
We are thrilled that you were happy with the choice of gifts we offer and that you found your order easy to purchase.
Kind regards,
Abbie
The Gift Experience
Posted 2 years ago
Hi Paul,
Thank you for your glowing review.
We're absolutely thrilled that you were happy with your purchase, and found this to be easy.
Kind regards,
Abbie
The Gift Experience
