Hi Henry,
Thank you for your glowing feedback.
We are very glad that you were happy with the level of service you received.
Kind regards,
Abbie
The Gift Experience
Hi David,
Thank you for sharing your feedback with us.
I would like to apologise for the delay in delivering your order. After reviewing the situation, I can see you have discussed this matter with my colleague, who promptly contacted the supplier to obtain the tracking information for your order.
Upon receiving this, we were informed that there had been an issue with your order. To resolve this, a new order was sent immediately, and was delivered to yourself on 17th June 2023.
If you have any further questions or concerns, please do not hesitate to reach out to us.
Kind regards,
Abbie
The Gift Experience
“There is a good selection of gifts to suit all budgets.
However, once I had placed the order and received a confirmation email, there was no further contact from the company.
No confirmation that the order was shipped, no tracking details and no confirmation that the order was delivered.
I received an email asking me about my order, however, this arrived before the order did.
Compared to pretty much every other company I order from, this goes against what I would expect when ordering online.
Unfortunately, based on my experience, I would not use this company again”
Hi David,
Thank you for taking your time to share your feedback with us.
Firstly, I would like to apologise for the inconvenience caused by the lack of tracking information for your order. After looking into this matter, I can see my colleague did promptly contact the supplier on your behalf and obtained the tracking details, which we did then share with you.
In regards to your order, it was placed on 31st May 2023. During the checkout, you had selected the 2-5 working day delivery option, which indicated that the latest arrival date would be 7th June 2023. I can confirm that the tracking states your order was delivered on 1st June 2023, and was left with a neighbour.
Should you have any further questions, please do contact me and I will be more than happy to investigate this further for you.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your kind feedback.
We are very glad you were happy with the standard in which your order arrived, and that the delivery for this was quick.
Kind regards,
Abbie
The Gift Experience
“Unfortunately my item was incorrect but I have been pleasantly surprised by the efficiency of the responses. The responses have always been timely and courteous. I hope that the item arrives and it is correct this time as one side shouldn’t let the other side down”
Hi Julie,
Thank you for your feedback.
I am only able to apologise that your order arrived incorrectly.
I can see that my colleague is chasing the supplier for you regarding this matter, and as soon as she receives a response we will contact you regarding this.
Kind regards,
Abbie
The Gift Experience
Hi Michael,
Thank you for your kind review.
We are thrilled you were happy with the level of customer service you received on this occasion, and the delivery time for this.
Kind regards,
Abbie
The Gift Experience
Hi Gerald,
Thank you for your kind review.
We are thrilled that you were happy with the gift you ordered, and also hope you enjoyed your anniversary.
Kind regards,
Abbie
The Gift Experience
Hi Sian,
Thank you for your glowing feedback.
We are very happy that you were pleased with your gift. We hope your parents enjoyed their anniversary.
Kind regards,
Abbie
The Gift Experience
“I am very pleased with both of the christening gifts which I purchased as a gift for my great great nephew. the service was very good and would not hesitate to purchase from this company in the future,”
Hi,
Thank you for your kind feedback.
We are very glad that you were happy with both the gifts you received on this occasion.
Kind regards,
Abbie
The Gift Experience
“We recently purchased a gift for our friend's 40th Weddinging Anniversary from the wide and varied range of online items to choose from and we were going to drive two hours to attend their celebrations and deliver their gift. However, there was a problem with the delivery company and Sapphire was very kind and generous to re-order the lost gift. In the process, the original gift turned up and was delivered. We asked if it was too late to cancel the replacement order which it was and so she kindly said we could keep the replacement gift for free as a kind gesture for mix-up caused by the delivery company. Now that's what I call Customer Service when it really matters. I would definitely recommend shopping with The Gift Experience.”
Hi John,
Thank you for your glowing feedback.
We are thrilled you were happy with the level of service you received from Sapphire on this occasion.
Kind regards,
Abbie
The Gift Experience
“I bought a personalised beer tankard for my friend and is very good quality. The customer service communication was also superb. Highly recommend and will be buying again form them.”
Hi Richard,
Thank you for your kind feedback.
We are thrilled you were happy with your order, and we hope your friend liked his gift.
Kind regards,
Abbie
The Gift Experience
“When the product arrived I was very disappointed. Immediately I contacted The Gift Experience. The staff agreed with my feelings and arranged for a full refund and the product was removed from their listing. One cannot ask for honest and better service than this”
Hi,
Thank you for your kind feedback.
We are only able to apologise that you were unhappy with the product on receiving this. We're thrilled our customer service team were able to assist with getting this sorted.
Kind regards,
Abbie
The Gift Experience
“The website stated I would be notified when it was dispatched. I was not contacted. The delivery people were also supposed to give me a day and delivery slot. They did not, and although I was in the parcel was left outside the front door, and then discovered by my wife. Difficult conversation then as it was her wedding anniversary gift which was supposed to be a surprise 🤦🏻♂️🙆🏻♂️🤷♂️
I can’t answer the questions below for the reasons above.
Other than that everything else was good.”
Hi Graham,
Thank you for your review.
I am only able to apologise you did not receive confirmation of your order being dispatched. In regards to delivery time, you did select 2-5 working day delivery on checkout. If it was not received within this time, please feel free to contact us further.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your glowing feedback.
We are thrilled that you were happy with your item your ordered, and found this to be good quality.
Kind regards,
Abbie
The Gift Experience
Hi Janine,
Thank you for your kind feedback.
We are absolutely thrilled that you were happy with your gift and the packaging for this.
Kind regards,
Abbie
The Gift Experience
“Damaged when delivered but the outer packaging was fine. After several miss read emails by themselves a FREEPOST return address was given 😀 A week later I received a replacement. Very Damaged outer packaging but item was fine. Need to use fragile tape.”
Hi,
Thank you for your kind feedback.
We can only apologise that your order arrived with you in this way, this is not the level of service we aim to provide.
We are glad that this was replaced for you easily, and you were happy with your item.
Kind regards,
Abbie
The Gift Experience
Hi Ruth,
Thank you for your kind feedback.
We are thrilled that you were happy with the quality of your order on this occasion, and the delivery for this.
Kind regards,
Abbie
The Gift Experience
Hi Jackie,
Thank you for sharing your feedback with us.
I can confirm on looking into this, I am unable to locate any correspondence with yourself regarding this matter.
If you could kindly email me at reviews@thegiftexperience.co.uk, I will be more than happy to look into this for you.
Kind regards,
Abbie
The Gift Experience
Hi Helen,
Thank you for your wonderful feedback.
We are thrilled that you were happy with your order and the service you received on this occasion.
Kind regards,
Abbie
The Gift Experience
