“I ordered a gift on the 25th. Aug. for a 10 Sept. birthday. Several emails advised me to be patient about delivery times. Patient I was - even when I received two emails from you asking me for feedback on the product I had bought! On the 8th. Sept I rang to ask for an update to be informed that my engraved pen was out of stock and that they had sent me an email the day before, which I did not receive.
Obviously they apologised, but I was still left disappointed with the whole transaction and will not be ordering again”
Hi Brian,
Thank you for taking the time to provide us with your feedback.
Upon investigating this, it does appear that we were regrettably not notified of the item being out of stock until after the order had been processed by the supplier. I can only apologise for the delay in this.
As soon as we were made aware, we promptly issued a full refund for your order. Please be assured that the funds will be back in your account within 10 working days.
Your comments are valuable to us, and we will make sure these are passed the relevant department.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Lisa,
Thank you for your glowing feedback! 😎✨
We hope the recipient loved their gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Diane,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with the product you received.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi,
Thank you for your kind feedback! 🥰
We are very glad you were happy with the quality of your order.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“The item is beautifully crafted, inscription is exactly as requested. Came in lovely presentation box, well packaged to ensure arrival in perfect condition. Would recommend.”
Hi Helga,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with the product you purchased.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi,
Thank you for your review and I hope you are well.
Upon reviewing your order, I can confirm that this was placed on 25th August 2023. As mentioned during the purchase, personalised orders require up to 3 days for processing and production, which in this case would be until 31st August 2023. Additionally, you had selected the 2-5 working day delivery option at checkout, the latest expected delivery date for your order was 7th September 2023, and looking into this I can see your order was delivered on 4th September 2023.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“Did not have the experience available even though I paid for it. After paying I received an email to say the experience was no longer available. The matter was dealt with efficiently once I got to speak to someone and it was followed up by management which I appreciated. But I can’t deny I was disappointed. The experience was meant as a wedding present. I’m afraid I went to a different company in the end.”
Hi,
Thank you for your feedback.
I can only apologise for your frustration with this matter. Upon looking into this, I can see that we no longer offer the experience, this is why we contacted you immediately and had this removed from our website.
If you have any further queries, please do not hesitate to contact us further.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
Hi Gillian,
Thank you for your feedback.
I can confirm I have emailed you privately regarding this matter, if you could kindly get back to me I will be more than happy to assist.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“I ordered a steam train experience from this Provider and the documents and information arrived promptly, with clear instructions how to redeem. It was easy to navigate the site and order.
Good service”
Hi Edwina,
Thank you for your kind feedback! 🥰
We are very pleased you were happy with your steam train experience on this occasion.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi,
Thank you for your kind feedback! 🥰
We are very glad you were happy with the product you received on this occasion.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Ordered 2 Wedding Anniversary personalised mantel clocks. Very pleased with the condition of the clocks but found difficulty in setting the clocks as there were no instructions. We managed to get one of the clocks working but the second clock turned out to have a dud battery which was discovered when we took it to a local watch company.”
Hi Barbara,
Thank you for taking the time to provide us with your feedback.
We are delighted to hear that you were satisfied with the order. However, we apologies for any inconvenience caused by the absence of instructions. Your feedback is invaluable, and we will make sure to relay this to our supplier for further improvement.
If you have any other questions or concerns, please do not hesitate to let us know.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience Team
“The engraved crystal paperweight was a lovely 15th wedding anniversary for my son & daughter-in-law. It arrived in time, but I would have liked some notification that it was in transit. Following confirmation of the order, I heard nothing until it was delivered.”
Hi Robert,
Thank you for your fantastic feedback! 😁👍
We are thrilled you were happy with your personalised gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“Speedy delivery and fantastic customer service. My purchase looked exactly as advertised, although unfortunately wasn't working properly. However, this was quickly and easily resolved. The gift recipients were thrilled with their present and I would definitely recommend!”
Hi Eleanor,
Thank you for your kind feedback! 🥰
We are very glad you were happy with the delivery on your order, and the level of customer service you received from our team.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Lesley,
Thank you for your 5 star feedback! 👍🌟
We are thrilled you were happy with your gift - we hope you had a lovely anniversary.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Julie,
Thank you for your glowing feedback! 😎✨
We are very glad you were happy with your purchase, and we are very glad the recipient enjoyed this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Kate,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with your purchase, and the delivery for this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Mrs Shirley,
Thank you for your kind feedback! 🥰
We are very glad that you were happy with your product and the speedy delivery for this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Andrew,
Thank you for your 5 star feedback! 👍🌟
We are very glad that you were happy with the level of service you received, and that you were happy with the products you received.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“I purchased a grow your own rose kit for a dear friend who sadly lost her elderly dog. The rose was named after the dog. My friend received it through the post and was very pleased with it.
The service from The Gift Experience was excellent.
Although the gift was sent directly from the manufacturer it was received within a few days.
Can’t fault that sort of service!”
Hi Chris,
Thank you for your glowing feedback! 😎✨
We are very glad you were happy with your order, we hope the recipient loves this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Sue,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with the service, and found this to be good value for money.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
