Hi Stephen,
We appreciate your feedback, and we are sorry to learn of your dissatisfaction with the product’s sizing.
After reviewing this, we noticed that the product details in the ‘About This Product’ section do indicate the dimensions as ‘H 21.5cm x W 6.3cm.’
We are only able to apologise if this information was over looked.
Any further queries, please do not hesitate to contact our customer service team who will be more than happy to assist.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Bernadette,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with the delivery and the packaging of your order.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Roisin,
Thank you for your feedback.
I can only apologise that your order has not yet arrived with you. I have emailed you regarding this matter, if you could kindly get back to me, I will get this sorted for you as soon as possible.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“I purchased the personalised ceramic flower pot for a 25th anniversary gift.
It arrived well packaged and in plenty of time. Really good value for money.
The recipients were delight!
Thank you.”
Hi Susan,
Thank you for your glowing feedback! 😎✨
We are very glad you were happy with your purchase - we hope the recipient loves this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Ann,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with the anniversary present you received.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi P,
Thank you for your kind feedback! 🥰
We are very glad you were happy with the gift you received. We hope the recipient loves this.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“The first thing that caught my eye was the impeccable craftsmanship of the frame. Made from high-quality materials, the frame feels sturdy and durable, ensuring that my precious moments are safeguarded for years to come. The elegant design, with its subtle engravings and smooth edges, adds a touch of sophistication to any room where it is displayed.
What sets this photo frame apart from the rest is its personalization feature. I was able to customize the frame with a heartfelt message or names, making it the ideal gift for a loved one or a heartfelt addition to my own home. The laser-engraved details are impeccably done, adding a sentimental touch that made my heart swell with joy.
The frame's dimensions were perfectly suited for the standard photo sizes, making the photo insertion process a breeze. I also appreciated the thoughtful inclusion of a protective glass cover, which shields the pictures from dust and fingerprints without compromising visibility.”
Hi Alfred,
Thank you for your fantastic feedback! 😁👍
We are very glad you were happy with your order.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
“I purchased a special gift for a friend. I received a top quality gift which was a very high quality and was an immense surprise to myf friend who loved it.
It was a 5 Star gift from a top company.”
Hi Kenneth,
Thank you for your kind feedback! 🥰
We are very glad you were happy with your purchase, and we hope your friend enjoyed their gift.
Kind regards,
Abbie
Quality and Review Management
The Gift Experience
Hi Mrs Rosemary,
Thank you for your 5 star feedback! 👍🌟
We are very glad you were happy with your product and the delivery for this.
Kind regards,
Abbie
The Gift Experience
Hi Vicky,
Thank you for your glowing feedback! 😎✨
We are very glad you were happy with your order, and that this arrived within a few days.
Kind regards,
Abbie
The Gift Experience
Hi Val,
Thank you for providing us with your feedback.
Upon reviewing this, we have noticed that the order number you provided corresponds to an Engraved Crystal Paperweight, rather than an experience.
To assist you further, and investigate the issue regarding your experience, we kindly request that you email us at reviews@thegiftexperience.co.uk with the correct order number for your experience. This will allow us to investigate the matter thoroughly address any concerns you may have.
Thank you for your understanding, and we look forward to hearing from you soon.
Kind regards,
Abbie
The Gift Experience
“The clock is so cute my granddaughter will love it. I didn’t understand why it was in stock when I ordered it. Then i was told it will take longer because it was NOT in stock???”
Hi Gill,
Thank you for your kind feedback! 🥰
We are very glad you were happy with your order and we hope your Granddaughter loves this.
Kind regards,
Abbie
The Gift Experience
Hi John,
Thank you for your 5 star feedback! 👍🌟
We are very glad you were happy with your purchase, we hope your Son and Daughter in Law are equally as happy.
Kind regards,
Abbie
The Gift Experience
Hi Diane,
Thank you for your glowing feedback! 😎✨
We are very glad you were happy with your purchase for your sister.
Kind regards,
Abbie
The Gift Experience
“Bought a mantel clock for our 1st anniversary. Very pleased,very good quality. Customer services were quick to sort out a query I had with delivery. Highly recommended .”
Hi Sacha,
Thank you for your fantastic feedback! 😁👍
We are thrilled that you were happy with your order, and that our customer service team were able to assist you.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your kind feedback! 🥰
We are thrilled you were happy with your product and the delivery for this.
Kind regards,
Abbie
The Gift Experience
“Purchased a 40th wedding anniversary gift for our friends. The delivery came before the time advertised. I thought the mugs were great. I'm really pleased with the service and the product.”
Hi Jenny,
Thank you for your 5 star feedback! 👍🌟
We are very glad your order arrived with you within good time, and you were happy with your order.
Kind regards,
Abbie
The Gift Experience
“Very poor quality product. Not worth the cost. I was very disappointed in the nylon material. The embroidery was good as was the delivery time. I wouldn’t purchase this again or recommend to others.”
Hi Janet,
Thank you for sharing your feedback with us.
We can only apologise for any dissatisfaction you experience with your order and the quality of the item received. Your satisfaction is important to us, and we want to address this issue promptly.
To assist us in investigating the matter thoroughly, we kindly request that you email as a picture of the received order at reviews@thegiftexperience.co.uk. This will enable us to better understand the situation and take appropriate action to resolve any concerns you may have.
Once again, we can only apologise for any inconvenience caused, and we appreciate your co operation in helping us improve our services.
Kind regards,
Abbie
The Gift Experience
Hi,
Thank you for your glowing feedback! 😎✨
We are thrilled you were happy with the range of products, and how quickly your order arrived with you.
Kind regards,
Abbie
The Gift Experience
