“I ordered a personalised teapot but when it arrived it was damaged. I contacted the GE who said they would send a replacement immediately. Three days later the replacement arrived. Full marks to the GE, great service. I will buy from them again.”
Hi Richard
Thanks for your review, I'm so glad you are happy with this! I am sorry that this arrived damaged but it's great to hear that our team were able to rectify this for you. 😊
“I ordered this gift for a family members 40th birthday & was very pleased with the product & with the speed of which it was delivered - well done The Gift Experience”
“I purchased these slate coasters for a close girlfriends birthday this year. Both her and I were very pleased with them, recently priced, and I appreciate that they are custom made for each order, but I did have to wait a little time for them. But, hasn’t impaired the rate I’ve given the company.”
“Extremely disappointed as had a damaged present delivered for a very special 65th wedding anniversary. I was told with a good 8 days that another would be sent. I told them the date i needed it for and they responded with a one liner saying “its down to royal mail” needless to say the item did not come for there anniversary so i had to give them the damaged one! Why couldn’t it have just been sent special delivery to guarantee the item got to them ontime for there anniversary considering its the company’s fault they sent a chipped and damaged item. Very very disappointing and no consideration for the dates of the anniversary.”
Hi James
Thank you for leaving a review, I’m so sorry to read this. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark on this occasion.
Unfortunately we do only offer like-for-like replacements, meaning that a replacement will be sent with the same delivery method as chosen for your order.
I am really sorry that the replacement did not arrive in time for the date, there are lots of delays with Royal Mail at the moment and so it should be with you shortly.
“This was a tankard for my brothers 70th it came exceptionally protected in the box and the quality was amazing for such a reasonable price I will definitely purchase from them again”
Hello
Thanks for your review, I am sorry to read you are unhappy.
I've had a look at the order in question and it appears that this order was placed on 6th January and it was delivered on the 13th January.
Please let our customer services team know if there is another order that you are referring to, as this appears to be the only one we have had from you.
Hi Julie
I am sorry to read you are unhappy with the frame received. It is a shiny silver mirror surface, and so it will stand out more in certain lights and angles than others, but this is just the nature of the material I'm afraid.
If we engrave deeper into the metal the surface will damage from the engraving machine.
I am sorry you are not happy with this and I do hope it was received well by the recipient.
