Hi Julie
I am sorry to read you are unhappy with the frame received. It is a shiny silver mirror surface, and so it will stand out more in certain lights and angles than others, but this is just the nature of the material I'm afraid.
If we engrave deeper into the metal the surface will damage from the engraving machine.
I am sorry you are not happy with this and I do hope it was received well by the recipient.
“I had ordered a gift that could be personalised, but I didn’t need that option. To ensure I hadn’t made a mistake I received an email from the The Gift team checking if I wanted to add a personal message.
Great follow up & I appreciated the check the team did.
Thanks Karen”
“The retro sweet tub ordered for my girlfriends 30th was absolutely appalling for £14.99 the amount of sweets I could have got from almost any shop for £4/£5 very very disappointed with the size and amount for £15”
Hi Cellan
Thanks for your review, I am sorry to read you are unhappy.
I'm having a little trouble locating an order for any sweets from you, please could you pop our customer services team an email with the order number for this and they can have a look for you.
Hi Steve
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery!
We look forward to welcoming you back again. 😊
Hi Paul
Thanks for your review, I'm so glad you are happy with our service!
Thank you for the suggestion, as most of our products are sent with Royal Mail standard post we are unable to offer this service at the moment but I will pass on your feedback to our team.
Hi Beckie
Thanks for your review, I can see this was ordered on the 1st January and we were closed until 4th January so this might explain why you didn't receive it until the 7th January.
I hope you and the recipient are happy with the keepsake!
Hi Tracey
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery.
We look forward to your future custom 😊
“Ordering the 2 Golden Wedding Aprons was very easy including printing options. Plus excellent choice of posting options. The printing on the aprons was as illustrated. Albeit the apron is white the fabric very serviceable. A lovely touch could add their names in different order on each apron. Will definitely be using The Gift Experience.”