“Extremely disappointed as had a damaged present delivered for a very special 65th wedding anniversary. I was told with a good 8 days that another would be sent. I told them the date i needed it for and they responded with a one liner saying “its down to royal mail” needless to say the item did not come for there anniversary so i had to give them the damaged one! Why couldn’t it have just been sent special delivery to guarantee the item got to them ontime for there anniversary considering its the company’s fault they sent a chipped and damaged item. Very very disappointing and no consideration for the dates of the anniversary.”
Hi James
Thank you for leaving a review, I’m so sorry to read this. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark on this occasion.
Unfortunately we do only offer like-for-like replacements, meaning that a replacement will be sent with the same delivery method as chosen for your order.
I am really sorry that the replacement did not arrive in time for the date, there are lots of delays with Royal Mail at the moment and so it should be with you shortly.
“This was a tankard for my brothers 70th it came exceptionally protected in the box and the quality was amazing for such a reasonable price I will definitely purchase from them again”
Hello
Thanks for your review, I am sorry to read you are unhappy.
I've had a look at the order in question and it appears that this order was placed on 6th January and it was delivered on the 13th January.
Please let our customer services team know if there is another order that you are referring to, as this appears to be the only one we have had from you.
Hi Julie
I am sorry to read you are unhappy with the frame received. It is a shiny silver mirror surface, and so it will stand out more in certain lights and angles than others, but this is just the nature of the material I'm afraid.
If we engrave deeper into the metal the surface will damage from the engraving machine.
I am sorry you are not happy with this and I do hope it was received well by the recipient.
“I had ordered a gift that could be personalised, but I didn’t need that option. To ensure I hadn’t made a mistake I received an email from the The Gift team checking if I wanted to add a personal message.
Great follow up & I appreciated the check the team did.
Thanks Karen”
“The retro sweet tub ordered for my girlfriends 30th was absolutely appalling for £14.99 the amount of sweets I could have got from almost any shop for £4/£5 very very disappointed with the size and amount for £15”
Hi Cellan
Thanks for your review, I am sorry to read you are unhappy.
I'm having a little trouble locating an order for any sweets from you, please could you pop our customer services team an email with the order number for this and they can have a look for you.
Hi Steve
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery!
We look forward to welcoming you back again. 😊
Hi Paul
Thanks for your review, I'm so glad you are happy with our service!
Thank you for the suggestion, as most of our products are sent with Royal Mail standard post we are unable to offer this service at the moment but I will pass on your feedback to our team.
Hi Beckie
Thanks for your review, I can see this was ordered on the 1st January and we were closed until 4th January so this might explain why you didn't receive it until the 7th January.
I hope you and the recipient are happy with the keepsake!
