“My order arrived very quickly and looked just how I expected it to.
Very pleased with this and I hope the couple I bought it for will love it as well.”
Hi
Thanks for your review, I am sorry to see 1 star. As our standard delivery orders are not sent out with tracking unfortunately we are unable to update you until this has been scanned as delivered.
I am sorry for any inconvenience caused.
Best wishes,
The Gift Experience
“I found the online purchase easy to follow, I did make a phone call to them and found them very helpful and polite. I would definately use them again and have already passed details to a friend.”
“Ordered the gift. It says it would be delivered within 3-4 working days.
I made sure I gave myself enough time as this was a get well present. I gave it 5 working days extra and I still didn't get it intime.
Never again will I use these.”
Hi Mike,
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the delivery network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
Best wishes,
The Gift Experience
“The service I received was good and responses to my questions were quick. However the quality of the photo on plate which I ordered was poor. The colours came up with different tones to the ones in the original and were not as clear as I would have hoped.”
Hi Ruth,
Thanks for your review, I am pleased to read that you were pleased with our service and speedy response time to your queries.
I am sorry to read you are disappointed with the final product, as outlined in our responses unfortunately a printed recreation of a digital image will not match colours exactly. Whilst I can see there was a slight difference in the final outcome of the plate received and the original image, there is no substantial difference that would get us to replace this.
I am sorry once again to read of your disappointment and thank you once again for taking the time to leave us a review.
Best Wishes,
The Gift Experience
“The website is easy to navigate and there are a wide range of gifts on offer. My items arrived promptly and they were very helpful with an issue I had (which was my fault in the first place). Highly recommend.”
“The whole process from start to finish was excellent. Ordering was easy, email confirmation and shipping updates were sent which is always a plus point and when my parcel arrived it was well packaged and exactly what I expected it to be. Can’t fault the service received and will definitely be using the Gift Experience again.”
Hi Joanne,
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery.
We look forward to welcoming you back again!
Best wishes,
The Gift Experience 🙂
Hi Andrew,
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery!
Best wishes,
The Gift Experience 🙂
“I have been buying personalised presents from Gift Experience for quite a few years and have always been pleased with every purchase. Excellent service”
Hi Raymond,
Thanks for your review, I am sorry to read this and also to see that you have not been in contact with us about this issue.
Please pop our customer service team an email to get this resolved.
Kind regards,
The Gift Experience
“Can’t complain about a thing . Beautiful gift and first class service.
Fast delivery everything worked like clockwork. Lovely surprise this day and age.
Thankyou all very much. We are delivering the parcel to a very special man this Friday. It’s his birthday present and he will be 100 years old and we know he will be thrilled with his engraved glasses.”
Hi Clive,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
I'm so glad you have had an all-round great shopping experience with us and I hope the recipient loves his gift!
Best wishes,
The Gift Experience 🙂
“Easy to order with wording planned out and delivery was very good. Emma was very pleased with her unusual gift to remember her 30th. Thank you very much.”
Hi Jennifer,
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery.
Best wishes,
The Gift Experience 🙂
