“Sent an item that wasn’t as described. Tried to say it was my fault so had to keep item I had paid £18 for that cannot be used. Really rude and unhelpful staff and item quality not that great for the price.”
Thanks for your review, I am sorry to see that you had such a negative experience with us.
I can see from your order that unfortunately you misinterpreted the personalisation instructions, which has led to you not receiving the order as you imagined.
I am sorry you feel our customer service staff were rude and unhelpful, having looked through the email conversations I can see that they remained professional throughout.
Thank you once again for taking the time to leave your feedback, and I hope the points outlined help you in understanding our position in not refunding or replacing the item.
Best wishes,
The Gift Experience
“The product was delivered in time for a celebration. The company were efficient in changing the delivery details. The product itself was very nice and suitable for its purpose.”
Hi Karen,
Thanks for your review, I'm so glad you are happy with your order!
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise for any upset or inconvenience caused.
Best wishes,
The Gift Experience 🙂
Hi Ann,
Thanks for your review, I'm so glad you are happy with our service!
If there's anything we can do to turn 4 stars into 5 please let us know, as we'd love to know what we can do better!
Best wishes,
The Gift Experience 🙂
“I bought Anniversary mugs for my daughter and son-in-law for their 20th anniversary when they arrived the date and names were off centre so disappointed. Cannot believe they were allowed to be dispatched like that”
Hi Patricia Anne,
Thanks for your review, I'm sorry to read that you are unhappy with this.
I can see from the photo provided that the names and dates were laid out exactly where they are supposed to be, so I'm afraid on this occasion your feedback is not correct but thank you again for taking the time to leave this.
Best wishes,
The Gift Experience
Hi Mrs Ruth,
Thanks for your review, I'm so pleased to read that our service blew you away and I hope to see you on our site again soon!
Best wishes,
The Gift Experience 🙂
“Does exactly what it says on the tin. Timed the delivery to arrive on Our Wedding Anniversary and My wife was absolutely delighted. Thank You, Thank You, Thank You.”
Hi Mark,
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery!
It sounds like your wife was made up with your thoughtful gifts and a Happy Anniversary to you both from all of us at TGE!
Best wishes,
The Gift Experience 🙂
Hi Zoe,
Thanks for your review, I am sorry to read that delivery took a little longer than estimated.
I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
I'm really glad you were pleased with the gift when it arrived and I hope to see you back on our site again soon.
Best wishes,
The Gift Experience 🙂
Hi Jackie,
Thanks for your review, I'm so glad you are happy with our service!
It's great to read that your in-laws were made up with their lovely gift from you. 😀
Best wishes,
The Gift Experience
“Ordered photo frame, including wordage and photo, for my sister’s Golden Wedding and the service was superb. Speedy delivery and fantastic product. Looked far more expensive than the purchase price ! Absolutely delighted, as was my sister”
Hi Dorothy,
Thanks for your review, I'm so glad you have had an all-round great shopping experience with us!
It's great that both you and your sister are made up with the gift too!
Best wishes,
The Gift Experience 🙂
“It's our great grandsons book It's lovely only thing is they call him jaxon mark troy Brett when I ordered this book I saw all names on it is it possible for me to buy troy sticker or can you tell me were to buy please many thanks Ann Wood”
Hi Ann
Thanks for your review, I'm so pleased to read that you are happy with the book!
I've double checked your order and unfortunately the name 'Troy' was not included in the personalisation and as this particular book has the personalisation printed onto it we aren't able to arrange for a sticker to be sent out - although I'm sure with a quick Google you can find a company who you can buy a sticker from.
Best wishes,
The Gift Experience 🙂
“Very happy with the service i received items were for a second wedding anniversary and were delivered perfectly on time well packaged etc
5/5 and i would happily recommend to all and certainly buy again with confidence”
