“Ordered an “80th birthday personalised photo frame “as a gift. When this arrived we could hardly see the engraved inscription, it was not pronounced enough - I contacted “Gift Experience” and had communication with a representative called Syd - after forwarding photos and dialogue, he said that the company was unable to offer a refund, that the inscription meet their standards. This was a gift for a partially sighted lady, very very disappointing.
Hence it was a very costly experience for myself as I felt too embarrassed to give my friend the gift so therefore had to make alternative arrangements at short notice to purchase another gift locally.
I was prepared to return the product at my own cost so they could examine, but I was not given any opportunity - they were very autocratic throughout the process and would not accept any constructive criticism- SO MY ADVICE IS DO NOT PURCHASE AND PERSONALISED GIFT from this company.”
Thanks for your review, I am sorry that you are disappointed in the product received. Upon review of the pictures sent it was decided that the engraving was clear and as such we were unable to offer a refund or replacement, I am sorry.
“I have purchased on several occasions now, all personalised items, and have been delighted with them all.
Easy website to navigate. Communication by email.
Prompt delivery.
Excellent service.”
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery :) I'm glad you have always had a good experience with us!
“The site was easy to use and provided a good range of gifts. I made an error on the wording for a personalised gift. I spoke to them to correct it they emailed me the corrections to check before making the changes. I found them very helpful and will certainly use them again.”
“I ordered a mug which had a photo of my wife on that I sent and they chopped the top of her head off, when complained they said I should of checked the preview! There was NO preview available and as such I paid £15 for a load of rubbish”
Thanks for your review, I'm sorry that you are not happy with the product received. Unfortunately the mug you chose was a preview product which allows you to crop the photo to your own specification and as such this is how it was made, I am sorry.
“As my gift was for an important 50th Anniversary present I needed it to arrive to the recpients on or before the day. I left it very late to order and mistakenly put my address down to be sent to, but Gift Experience very quickly sorted out the correct address, and it arrived in time. Thank you,
I highly recommend this company.”
“If you are looking for something personalized with a message. to give to someone, gift experience does deliver. The items I have received have done the job perfectly and there is no delay in receiving the goods.”
“I purchased a cushion as a present for my sister for her 30th wedding anniversary was very pleased with it and so was she. Will definitely use The Gift Experience again. Very quick and easy service.”
“I have been very impressed by the easiness of how to order items, and with how efficient the delivery time is. The quality of the gifts I chose are very good and I will use this company again if I need to.”
