“Item was advertised as dispatched in 1 to 2 days, even paid for quicker postage. Took nearly 2 weeks to arrive. Appreciate Covid stuff but most people back at work now and there were no updates about delays at all
As it was gift and was late and passed the day it was needed asked for refund but declined as it was personalised”
“Purchased from them in 2019. Bought same product about a month ago (silver framed engraved photo frame), very dissatisfied with the quality. Was totally different to the one I bought in 2019. Poor qualify and was not as described. I kept it because it was part of a retirement package and I was on a deadline, so could not return it. Was planning to buy 2 more frames, but won't bother now as I am not guaranteed to get the item as described. Was very disappointed especially as I had told a manager how nice it was (based on our previous purchase for another colleague).”
“Ordered a personalised photo clock. It turned up looking like the colour had been drained from it. They were very good and replaced it straight away and although the next one turned up really quick. It still wasn't as good as the photo. So disappointed. ..... customer service spot on though and prompt delivery.”
“The delivery arrived very quickly and I realised why. The quality of the product was awful. Ordered cushions which were personalised. The personalised pillow was completely different shade of black and they do not match and it is man made fibre so I can barely touch it. Very disappointing and a waste of money”
“Purchased a personalised golf hand towel for my husband having read good reviews for this product. The quality was thin and the personalised embroidery wasn’t finished off with the cotton still hanging. By the time post and packing was added it was an expensive item. I wouldn’t recommend.”
“The item which is sold as a present didn’t even come in its own box just packed in a delivery box. The personalised tea pot was poor quality and small in size for the money. Disappointed”
“Although eventually the Personalised newspaper from a particular date was good, they had sent us the wrong date to start with, and could not replace for a week, meaning a golden wedding present was lacking.”
“Not good. I bought my husband a bracelet for our silver wedding. He only wears it at weekends. It broke. I emailed and he got a new one which also broke. I have emailed again and had know reply”
“Great items + ideas, but poor execution + slow delivery! 1 item arrived with incorrect spelling after being personalised online!! Paid for express delivery but other items arrived after the event, very disappointing, will not be using again!!”
“The rose seeds to commemorate the death of my friend, arrived on time. Unfortunately the card, for which I paid an extra ÂŁ3.99 was sent separately and arrived a week later. My friend's daughter therefore had no idea who the seeds were from. Very poor.”
“I had ordered 3 items all being at least 3 weeks before a special ruby anniversary but I have only received one of these items and now the anniversary has passed so I was not happy with this and have emailed but got no response as of yet even though they promise to get back to you within 24hrs.......overall I am not happy with the service and customer care but the one item I got was ok and no damaged and arrived quickly”
