“I ordered a present for a friend's birthday. It was very easy to negotiate the website to enable a smooth transaction. The company delivered the product with accurate personal details inscribed on it as a personal
birthday message. It was delivered on time and packaged very well and delivered on time. I would therefore use this company again.”
“An excellent prompt service and delivery. I was delighted with the quality of the figurine which will make a wonderful gift for my grandson's graduation later this year' Many thanks to your team
Kind regards,
Ray Hawkins”
“My personalised item was of very poor quality and have to wait up to 30 days for my refund which really is an unacceptable length of time.Very dissapointed indeed.”
Hello
Thank you for your review, I’m sorry to hear you had a frustrating experience.
I can see our team looked to arrange a replacement which would have been sent out the same day but a refund was preferred and this has been logged with our accounts team for you so please expect this back shortly.
“I ordered a glass engraved tankard for a friends special birthday. Unfortunately, I ordered two by mistake. The team were quick to spot my error and I’m waiting a refund.”
Hi Jane
Thanks for your review, I am glad our team were able to help you out and I can see a refund has been logged for the dupliacte tankard so please expect this back shortly.
“A personalised bottle of wine for my daughters 18th was ordered 3 weeks before her birthday but came two days after her birthday - so it was completely pointless not having the same impact cause my presents to her was personalised and I had to give her a normal bottle of wine on the day. You knew is was late or lost and wasn’t going to arrive on the day, I expected you to send me another to get to me in time, and the other one could of got sent back to you or you should of offered me a refund or some reimbursement. Your purpose is to please customers and recommend you to others and buy your products again, but I certainly won’t be doing that ever again. It was your job to claim whatever you had to from the Royal Mail not mine, and why do you feel it’s acceptable for this to happen. A personalised bottle of wine is completely POINTLESS two days after the birthday when it’s gone and the party is over. I’m sure you completely get my point but your obviously very tight in business and don’t feel good customer service is key and don’t value customer service. I will put a review out on to my face book friends and ask them all to share it and warn them not to use your company again. I’m a very dissatisfied customer !!!”
Hi Jeanette
Thanks you for leaving a review, I’m so sorry to read this. We’re normally known for our exceptional service from ordering through to delivery, and we regret that we missed the mark on this occasion.
Unfortunately on occasion there are issues with the delivery of our parcels and I am really sorry that this was the case on this for your order, I understand how frustrating this must have been for you.
We do have to wait a specific period of time before we can log parcels as lost with Royal Mail and I can see our customer service team have acted in alignment with this policy.
I am sorry once again that you have had such a poor experience and I will ask our team to evaluate our policy regarding non-delivery of orders as a result of this.
Kind regards
The Gift Experience
“I would have graded this company as excellent had there have been the possibility to give 6 Stars.
I have dealt with The Gift Experience on several occasions now and have always found them to be above average as a company with fast and friendly service and with an excellent range of Gifts.
Thank you!”
