“A personalised bottle of wine for my daughters 18th was ordered 3 weeks before her birthday but came two days after her birthday - so it was completely pointless not having the same impact cause my presents to her was personalised and I had to give her a normal bottle of wine on the day. You knew is was late or lost and wasn’t going to arrive on the day, I expected you to send me another to get to me in time, and the other one could of got sent back to you or you should of offered me a refund or some reimbursement. Your purpose is to please customers and recommend you to others and buy your products again, but I certainly won’t be doing that ever again. It was your job to claim whatever you had to from the Royal Mail not mine, and why do you feel it’s acceptable for this to happen. A personalised bottle of wine is completely POINTLESS two days after the birthday when it’s gone and the party is over. I’m sure you completely get my point but your obviously very tight in business and don’t feel good customer service is key and don’t value customer service. I will put a review out on to my face book friends and ask them all to share it and warn them not to use your company again. I’m a very dissatisfied customer !!!”
Hi Jeanette
Thanks you for leaving a review, I’m so sorry to read this. We’re normally known for our exceptional service from ordering through to delivery, and we regret that we missed the mark on this occasion.
Unfortunately on occasion there are issues with the delivery of our parcels and I am really sorry that this was the case on this for your order, I understand how frustrating this must have been for you.
We do have to wait a specific period of time before we can log parcels as lost with Royal Mail and I can see our customer service team have acted in alignment with this policy.
I am sorry once again that you have had such a poor experience and I will ask our team to evaluate our policy regarding non-delivery of orders as a result of this.
Kind regards
The Gift Experience
“I would have graded this company as excellent had there have been the possibility to give 6 Stars.
I have dealt with The Gift Experience on several occasions now and have always found them to be above average as a company with fast and friendly service and with an excellent range of Gifts.
Thank you!”
“I ordered a personalized plate for my parents on their Diamond anniversary. Very easy to use and to upload photo. It came very well packaged and on time. Excellent quality of plate and picture i had added. Myself and parents are very happy with the product. It has said that the plate wouldnt contain a stand but it did which saved me another job. Will be using the Gift Experience again and recommending to friends and family. Well done i can not fault then.”
Hi Teresa
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery. We look forward to welcoming you back again! 😊
Hi Sharon
Thanks for your review, I'm sorry to see only 3 stars. I can see our customer service team have contacted to you to find out what the issue is.
For any future issues with orders please get in touch with them as a first point of contact, as they can usually resolve any issues same day.
