Hi Emma,
I have checked our system and there are no notes to say you have contacted us and I have checked all emails and again there is nothing there either.
Can you contact customerservices@thegiftexperience.co.uk
“Very, very satisfied with my dealings with the Locket Tree. Order two separate products. The ordering process very easy and straightforward. Able to pick and purchase product and then choose engraving. Everything arrived very quickly just in a matter of days. Products exactly as viewed. Very pleased and both wrapped for xmas gifts. Excellent. Will be my go to when I need anything like this again.”
“Very easy and straight forward to order item from Gift they made me a very happy man and my wife loved it can not fault in anyway HIGHLY RECOMMENDED 5 ⭐️⭐️⭐️⭐️🌟”
“Perfect service and gifts! Whenever I want a gift for my family in the UK (I am in New Zealand), I go to the Girt Experience. The service is exceptional following up on personalisation of gifts and speedy despatch..”
“It was the perfect gift for my daughters graduation she loves it to bits and really good quality with great delivery on time thank you I will definitely shop again with you”
“The goods arrived well packed and in good time. The images were unfortunately not very true to the original colours in spite of the fact that I had boosted them. Also two mechanisms did not function. However, the customer service was excellent. I had to provide a picture of the clocks in question and within two days I received the replacement mechanisms.”
Thank you for your review, please accept my apologies that the colours were not exactly true to the original images, unfortunately it is not always 100% possible to match the colours exactly to the originals.
I am sorry about two of the clock the mechanisms not working however I am glad that our customer service team were able to sort out replacements for you!
“have used the Gift experience several times and have always found them to good value for money and great for the unusual and one off items, postage has always been quick and any problems sorted very quickly, ideal for that stocking filler or special gift.”
“Found it easy to make an order and items received in a few days - lots of interesting items to purchase for gifts eg Christmas, Birthday’s, Secret Santa and covers almost everyone from Family, Friends etc.”
“I am very disappointed at the layout of the text so was unable to give the gift to our friend. The mock up did not show the name being split as in the finished product.”
Thanks for your review and I'm so sorry to read that you are unhappy with this. Please pop our customer services team an email with a photo showing this and they'll be happy to advise.
