Hi Theresa
Thanks for your review, I'm really sorry to read of the initial issue with your order but so pleased our team were able to help you out and get a replacement sent!
“Ordered a personalised photo in a frame at short notice.
Reproduction was very good.
Paid for express delivery and product was delivered as promised.
First time customer and will be returning.”
“The item i ordered was delivered on time after paying for Saturday delivery. Unfortunately I missed the courier by 5minutes and the parcel wasn’t left in a safe place. But it was redelivered the following day. The gift arrived and the box was damaged which meant i had to quickly find an alternative gift box to make it presentable. I contacted the company to advise and they offered 10% back. The person i dealt with was friendly and helpful and the gift itself was lovely. I didn’t take the 10% offer, but was glad they took on board that their outer packaging could be better to protect the gift box for future orders. Overall the experience was good but better outer packaging could be better.”
Hi
Thanks for your response, I am sorry to read of the issues you had with your order.
I am really glad our team were able to resolve the issue for you and thanks for giving us your feedback once again.
“Not knowing what to expect, the Name a Rose gift was ordered for a rose-loving friend’s 60th. After an unfortunate loss in transit of the original dispatch, a replacement was sent immediately. Email contact was prompt and polite whilst a new order was made. I think my friend will be interested in the thought behind the choice. Only time will tell whether the rose seeds will yield over years to come, but recording the name chosen for the rose is a great attraction for this big birthday gift.”
Hi Laura
Thanks for your review, I am so sorry to read that the original order was lost in transit.
It's great to read our customer service team were able to get a replacement out quickly and I hope the gift is well received by your friend.
Hi Michelle
Thanks for your review, I am sorry to read that you were unhappy with the packaging. This should have been secured in place either using compostable corn chips or paper wrapping so I am sorry if this wasn't received like that.
I am pleased to read the delivery was prompt and the item arrived safely.
Hi Katherine
Thanks for your review, I'm so glad you and your mum are happy with the gift! The size is listed in the product description so please always make sure to check these.
“My order was delivered quickly and came packaged well, as my items could have been easily damaged. Quality of the product was excellent, the happy couple really loved their gift.”
Hi Rachel
Thanks for your review, I'm so glad you are happy with your order!
Unfortunately, our parcels are not sent with full tracking unless the next working day delivery option is chosen. We can however see when it has been scanned as delivered so please do feel free to reach out to our customer service team and they'll provide an update if there is one.
“My friends were delighted with their platinum wedding newspaper.
I didn’t receive notice that it had been dispatched so very relieved when I heard it had arrived in time. That is the only reason I have only given 4 stars. Many thanks.”
“The engraved product I purchased is really lovely and it was despatched with 48 hours of my order. Excellent service. Such a shame delivery took 13 days. However when I phoned to ask why I had not received the item staff at the Gift Exterience were quick to trace it and advise me.
Royal Mail are letting this company down, but I will certainly be happy to purchase goods from them in the future.”
Thanks for your review, I'm so glad you received prompt and helpful customer service!
I am sorry to read that Royal Mail took longer than estimated to deliver your order, unfortunately on occasion this can be the case due to unforeseen issues.
I am pleased to read that you'll be back again and that the product is lovely!
