“I purchased the Book about you via the Gift Experience website. The format and quality of the book made her birthday present so much more personal. She was made up with it. Thanks for helping to make her birthday special.”
“This was a reasonably priced gift and my friend really loved it. The only negative is there is no gift note option so if this is being sent to someone as a gift you have to purchase a card. This is completely fine however, the card arrived on a completely separate day and about 3 days earlier than the gift which is a shame. I had to explain there would be a separate gift coming and then when the gift actually arrived, they didn't know who it was from.”
Hi
Thanks for your review, I'm so pleased to read that your friend loved the gift.
I am sorry to read you are not completely happy with your experience. Whilst we do make the majority of our orders in house, we also work with a number of suppliers who specialise in other areas to offer a wider variety of gifts.
This means that we cannot always guarantee that all elements of an order will arrive in the same parcel, I do understand that this isn't always ideal especially if the gift is going directly to the recipient.
I hope this didn't diminish your experience significantly and that the gift was well received.
Hi Jean
Thanks for your review, I am sorry to read that delivery took a little longer than estimated but I'm really pleased to still see 4 stars and that you were pleased with the gift!
Hi Mrs Barbara
Thanks for your review, I'm so glad you are happy with our service!
I'm sorry you were disappointed with the size of this, the size is outlined in the description so please always make sure to check this.
“Ordering was easy online. I chose a personalised gift. Delivery was delayed due to the postal workers strike but when it was received it was well packaged and no damage had occurred to the cut glass tumblers. I was a little disappointed with the engraving. Although beautifully done, it was a bit feint and I had expected a more obvious engraving. However, the gift itself was well received and I was happy with my purchase.”
Thanks for your review, I'm so glad you are happy with your order! I am sorry that the engraving wasn't as prominent as you'd have liked, unfortunately we can only engrave to a certain depth without damaging the glass.
I am also very sorry to read that delivery took a little longer than estimated. Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
“Swift efficient service. 80th birthday flower pot purchased. Reasonable value for money; the gift was liked. Only quibble - the lettering of the customised message was too small IMHO, and was not as prominent as I had wished or expected.”
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery.
I am sorry you thought the personalisation was a little small, unfortunately there is only limited space on this product but I hope it was well received nonetheless.
Hi David
Thanks for your review, I'm so glad you have had an all-round great experience from ordering to delivery!
With regards to delivery pricing, we always try and keep these as low as possible and they are reviewed regularly to ensure the best price for our customers.
Hi Christine
Thanks for your review, I'm so pleased to read you are happy with your purchase.
You can always choose to send a gift directly to the recipient or repurpose our packaging to send this on yourself.
“The product was well made and the recipient was delighted with it! The packaging could have been better because the postman pushed the item through the letterbox in his usual rough, inconsiderate way and ripped the packaging, which could have damaged the product. However, I will definitely order from here again.”
Thanks for your review, I'm so glad you are happy with this!
I'm sorry to read of this issue, I'd recommend speaking to your postie directly so that they take a little more care with your packages. :)
“I ordered a personalised cheeseboard. The website does not allow you to select the layout and when it arrived the wording barely made sense, being incorrectly spaced. I contacted Gift Experience and they were very helpful and immediately arranged a replacement. Originally I paid for next day delivery and that service was faultless , for the replacement also. I was given a 1hr time slot which was strictly adhered to.
I did request that the layout was confirmed to me prior to sending the replacement, which did not happen, but fortunately it was processed as I had requested.
It would be better if an option to display the layout was included when placing the order.”
Hi Hilary
Thanks for your review, I'm really sorry to read of the issues with your order but it's great that delivery was so efficient and that our customer service team were able to quickly resolve this for you too.
Thanks for your suggestion, I agree that it's much handier to see a preview of a product before it's made and we're looking to implement this more in the future.
“I ordered a Heritage Plaque. The process of personalising the item was clear and easy and I was delighted with the finished result. It is good quality plastic and a fun gift but perhaps a little pricey unless for a special occasion. A big plus was that it arrived well within the time scale promised as I was a bit late ordering!!! All this deserves 5 stars but the post and packing charge was steep considering it only came in a ‘do not bend’ envelope and is very light, I was expecting it to be in a box. This is the reason for only 4 stars.”
Hi Helen
Thanks for your review, I'm so glad you are happy with your order!
Thank you for your feedback about the packaging, I will pass this along to to the team to look into.
