“I purchased a personalised book mark. The photo I chose was printed very well onto it and it was nice quality but, for the money, it would've been good to have it printed on both sides and it was quite small. Service and packaging was good though.”
Hi Teresa
Thanks for your review, I'm so glad you are happy with the quality of this gift!
Thank you for your feedback and suggestion, I will certainly pass this on to the team.
“My daughter & son in law were very pleased with their Anniversary Gift. It was a shame it arrived 2 days late as there was no opportunity to pay extra for 1st class delivery & it was ordered 8 working days before the event so enusre you allow plenty of time for your order!”
Hi Mr Graham P
Thanks for your review, I'm so glad you are happy with this! Please accept my apologies about the late delivery of this, Royal Mail were experiencing a lot of delays at the time.
Hi Stephen
Thanks for your review, I'm so glad you are happy with this! I do apologise about a slightly longer delivery time than estimated, there are a lot of issues in the postal network at the moment but I know how frustrating it is receiving an order later, I am really sorry for the inconvenience.
Thanks for your review, I'm so glad you are happy with this! Apologies for this arriving a little slow, there are a lot of delays at the moment but we do appreciate the feedback.
Thanks for your review, I'm so glad you are happy with this! Please pop our Customer Services team an email and they will be happy to help with any queries :)
“The goods arrived well packed and in good time. The images were unfortunately not very true to the original colours in spite of the fact that I had boosted them. Also two mechanisms did not function. However, the customer service was excellent. I had to provide a picture of the clocks in question and within two days I received the replacement mechanisms.”
Thank you for your review, please accept my apologies that the colours were not exactly true to the original images, unfortunately it is not always 100% possible to match the colours exactly to the originals.
I am sorry about two of the clock the mechanisms not working however I am glad that our customer service team were able to sort out replacements for you!
“The gift was a amazing 🤩 my sister and her new hubby loved it .. may only problem is I paid for next day and did not get it next day …. But was not given a refund for it either !!!”
Thanks for your review, I am sorry that the delivery was a day late due to an issue with the courier. I am however very pleased that the gift was well received! :)
“If you are looking for something personalized with a message. to give to someone, gift experience does deliver. The items I have received have done the job perfectly and there is no delay in receiving the goods.”
“The gift was for a lady as a thank you for her years of service to the Girls Brigade she was delight with the clock.The clock was lovely and the engraving was beautiful”
“Gift arrived in time (*just* in time for me) and in perfect order -- both the recipient and myself were very chaffed with it. Would have appreciated one or two additional updates during the process, though (time until dispatch was up to four or five working days, and I hadn't received any update during that time). Would also have liked to see a preview of the finalized product.”
Thanks for your review, unfortunately we are unable to provide updates during the production process but you should receive an email to confirm your order and upon dispatch.
We are also unfortunately unable to offer a preview of all of the products on our site but we do try to offer this where possible.
I am very pleased that this gift was received in good time and both you and the recipient were pleased with this. :)
“I purchased a coaster with a photo & personalised message for my partners dad's 80th. He was over the moon with it. It came really quick & looks lovely. Really good price as well”
