“Not knowing what to expect, the Name a Rose gift was ordered for a rose-loving friend’s 60th. After an unfortunate loss in transit of the original dispatch, a replacement was sent immediately. Email contact was prompt and polite whilst a new order was made. I think my friend will be interested in the thought behind the choice. Only time will tell whether the rose seeds will yield over years to come, but recording the name chosen for the rose is a great attraction for this big birthday gift.”
Hi Laura
Thanks for your review, I am so sorry to read that the original order was lost in transit.
It's great to read our customer service team were able to get a replacement out quickly and I hope the gift is well received by your friend.
Hi Michelle
Thanks for your review, I am sorry to read that you were unhappy with the packaging. This should have been secured in place either using compostable corn chips or paper wrapping so I am sorry if this wasn't received like that.
I am pleased to read the delivery was prompt and the item arrived safely.
Hi Katherine
Thanks for your review, I'm so glad you and your mum are happy with the gift! The size is listed in the product description so please always make sure to check these.
“My order was delivered quickly and came packaged well, as my items could have been easily damaged. Quality of the product was excellent, the happy couple really loved their gift.”
Hi Rachel
Thanks for your review, I'm so glad you are happy with your order!
Unfortunately, our parcels are not sent with full tracking unless the next working day delivery option is chosen. We can however see when it has been scanned as delivered so please do feel free to reach out to our customer service team and they'll provide an update if there is one.
“My friends were delighted with their platinum wedding newspaper.
I didn’t receive notice that it had been dispatched so very relieved when I heard it had arrived in time. That is the only reason I have only given 4 stars. Many thanks.”
“The engraved product I purchased is really lovely and it was despatched with 48 hours of my order. Excellent service. Such a shame delivery took 13 days. However when I phoned to ask why I had not received the item staff at the Gift Exterience were quick to trace it and advise me.
Royal Mail are letting this company down, but I will certainly be happy to purchase goods from them in the future.”
Thanks for your review, I'm so glad you received prompt and helpful customer service!
I am sorry to read that Royal Mail took longer than estimated to deliver your order, unfortunately on occasion this can be the case due to unforeseen issues.
I am pleased to read that you'll be back again and that the product is lovely!
“The crystal paperweight was delivered very quickly (I choose next day delivery) and it arrived in good condition.
The engraving was as requested but I felt that it was a little subtle and could have been a bolder font as it had to be looked at closely to read. Otherwise, the crystal was of excellent quality and reflected the sunlight very well.”
Hi Anthony
Thanks for your email, I am really pleased to read that you are happy with the quality of the paperweight.
With regards to the engraving, unfortunately our machines are only able to engrave to a certain depth before they start to damage the products. So whilst the effect is subtle we feel this makes it look even more classy!
