Hi Christine
Thanks for your review, I'm so pleased to read you are happy with your purchase.
You can always choose to send a gift directly to the recipient or repurpose our packaging to send this on yourself.
“The product was well made and the recipient was delighted with it! The packaging could have been better because the postman pushed the item through the letterbox in his usual rough, inconsiderate way and ripped the packaging, which could have damaged the product. However, I will definitely order from here again.”
Thanks for your review, I'm so glad you are happy with this!
I'm sorry to read of this issue, I'd recommend speaking to your postie directly so that they take a little more care with your packages. :)
“I ordered a personalised cheeseboard. The website does not allow you to select the layout and when it arrived the wording barely made sense, being incorrectly spaced. I contacted Gift Experience and they were very helpful and immediately arranged a replacement. Originally I paid for next day delivery and that service was faultless , for the replacement also. I was given a 1hr time slot which was strictly adhered to.
I did request that the layout was confirmed to me prior to sending the replacement, which did not happen, but fortunately it was processed as I had requested.
It would be better if an option to display the layout was included when placing the order.”
Hi Hilary
Thanks for your review, I'm really sorry to read of the issues with your order but it's great that delivery was so efficient and that our customer service team were able to quickly resolve this for you too.
Thanks for your suggestion, I agree that it's much handier to see a preview of a product before it's made and we're looking to implement this more in the future.
“I ordered a Heritage Plaque. The process of personalising the item was clear and easy and I was delighted with the finished result. It is good quality plastic and a fun gift but perhaps a little pricey unless for a special occasion. A big plus was that it arrived well within the time scale promised as I was a bit late ordering!!! All this deserves 5 stars but the post and packing charge was steep considering it only came in a ‘do not bend’ envelope and is very light, I was expecting it to be in a box. This is the reason for only 4 stars.”
Hi Helen
Thanks for your review, I'm so glad you are happy with your order!
Thank you for your feedback about the packaging, I will pass this along to to the team to look into.
Hi Theresa
Thanks for your review, I'm really sorry to read of the initial issue with your order but so pleased our team were able to help you out and get a replacement sent!
“Ordered a personalised photo in a frame at short notice.
Reproduction was very good.
Paid for express delivery and product was delivered as promised.
First time customer and will be returning.”
“The item i ordered was delivered on time after paying for Saturday delivery. Unfortunately I missed the courier by 5minutes and the parcel wasn’t left in a safe place. But it was redelivered the following day. The gift arrived and the box was damaged which meant i had to quickly find an alternative gift box to make it presentable. I contacted the company to advise and they offered 10% back. The person i dealt with was friendly and helpful and the gift itself was lovely. I didn’t take the 10% offer, but was glad they took on board that their outer packaging could be better to protect the gift box for future orders. Overall the experience was good but better outer packaging could be better.”
Hi
Thanks for your response, I am sorry to read of the issues you had with your order.
I am really glad our team were able to resolve the issue for you and thanks for giving us your feedback once again.
“Not knowing what to expect, the Name a Rose gift was ordered for a rose-loving friend’s 60th. After an unfortunate loss in transit of the original dispatch, a replacement was sent immediately. Email contact was prompt and polite whilst a new order was made. I think my friend will be interested in the thought behind the choice. Only time will tell whether the rose seeds will yield over years to come, but recording the name chosen for the rose is a great attraction for this big birthday gift.”
Hi Laura
Thanks for your review, I am so sorry to read that the original order was lost in transit.
It's great to read our customer service team were able to get a replacement out quickly and I hope the gift is well received by your friend.
Hi Michelle
Thanks for your review, I am sorry to read that you were unhappy with the packaging. This should have been secured in place either using compostable corn chips or paper wrapping so I am sorry if this wasn't received like that.
I am pleased to read the delivery was prompt and the item arrived safely.
Hi Katherine
Thanks for your review, I'm so glad you and your mum are happy with the gift! The size is listed in the product description so please always make sure to check these.
