“The clock is so cute my granddaughter will love it. I didn’t understand why it was in stock when I ordered it. Then i was told it will take longer because it was NOT in stock???”
Hi Gill,
Thank you for your kind feedback! 🥰
We are very glad you were happy with your order and we hope your Granddaughter loves this.
Kind regards,
Abbie
The Gift Experience
“Was dissapointed with the quality of the album
Had a back mark at the end of the book and a imperfection on the front cover couldn’t send it back as had to work with it due to time delay”
Hi Dawn,
I can only apologise you were unhappy with the quality in which your order arrived, if you could kindly email a picture of this to me at reviews@thegiftexperience.co.uk, I will be more than happy to investigate this for you.
Kind regards,
Abbie
The Gift Experience
“Item was meant to be delivered within 3 days. Turned up week and half later.
Product is great though and recipient very happy despite ot being late for their 70th.”
Hi Theresa,
Thank you for taking the time to share your feedback.
After investigating your order, it appears that this was placed on 24th April 2023. As stated for personalised items, the production time can take up to 3 days. Therefore, we expected the latest dispatch date to be 27th April 2023. At checkout, you opted for the 2-5 working day delivery, which meant that we anticipated your order to arrive by 5th May 2023. I can only apologise if there was any confusion or misinterpretation regarding this.
Kind regards,
Abbie
The Gift Experience
“Great product. Bought as a birthday gift for a friend, He loved it. However, took 1 star because delivery wasn’t on time, he got it days after his birthday. There was no updates on delivery, I had to be writing emails to ask for delivery updates.”
Hi Veronica,
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
“Customised bookmark arrived poorly packaged and as a result was damaged in transit. Talked to TGE and they replaced within a couple of days. The replacement arrived packaged propery and of good quality. Original product pretty poor but the reaction to the problem has me pleased with their customer service.”
Hi Andrew
Thanks for your review, I'm really sorry to read of the initial issue with your order but I am so pleased our team were able to help you out and get a replacement sent!
“Beautiful gift for my friends special birthday, I wanted something a little different & that’s exactly what I got.
Came in a lovely presentation box too.”
“I've ordered a few items from the gift experience and on the whole I've been pleased with the items and the service received. It's very helpful that you can call and speak to a 'real' person if you need to.”
“I recently purchased a pair of personalised golden anniversary china mugs for my friends. The quality was excellent and I could include a personalised message engraved on the back which made them extra special. I was delighted with them and so were the recipients. The dispatch and delivery were very quick. My reason for not giving a five-star rating is that initially the mugs sent had 'diamond' instead of 'golden' anniversary engraved on them. Having said that, the problem was dealt with very efficiently and correct replacements were sent promptly and delivered in time for the important date. I will certainly be purchasing from The Gift Experience in the future.”
Hi Felicity,
Thanks for your review, I'm really sorry to read of the initial issue with your order but so pleased our team were able to help you out and get a replacement sent!
We look forward to welcoming you back again!
Best wishes,
The Gift Experience 🙂
Hi Susan,
Thanks for your review, I'm so glad you are happy with your order!
I will pass on your feedback about packaging to our production team for review, thank you.
Best wishes,
The Gift Experience 🙂
“I recently bought a cushion as an anniversary present for friends. I found the site easy to use. The item itself was of good quality and value for money. My friends were also delighted when they received it. The only negative was that it was sent to the billing address and not the alternative delivery address”
Hi Mrs M,
Thanks for your review, I'm so glad the recipients are happy with this!
I am sorry to read that the order did not go to the correct address, I can see that there was only one address on your order and it was delivered there. We also had no contact from you about changing the address so unfortunately there was nothing we could have done differently to get this order to your required delivery address.
Best wishes,
The Gift Experience 🙂
Hi Karen,
Thanks for your review, I'm so glad you are happy with your order!
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise for any upset or inconvenience caused.
Best wishes,
The Gift Experience 🙂
Hi Ann,
Thanks for your review, I'm so glad you are happy with our service!
If there's anything we can do to turn 4 stars into 5 please let us know, as we'd love to know what we can do better!
Best wishes,
The Gift Experience 🙂
Hi Zoe,
Thanks for your review, I am sorry to read that delivery took a little longer than estimated.
I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
I'm really glad you were pleased with the gift when it arrived and I hope to see you back on our site again soon.
Best wishes,
The Gift Experience 🙂
Thanks for your review, I'm so glad you are happy with this!
I am sorry this didn't match your expectations in terms of size, this is outlined in the product description so please always make sure to check this.
Best wishes,
The Gift Experience 🙂
“Really happy with my bone china mugs which were a fun anniversary gift. Unfortunately, I didn't realise they were being sent by Royal Mail second class and consequently they arrived 9 days later and after the anniversary date. This may have been due to the Royal Mail strikes but check the delivery options when ordering if time sensitive.”
Hi Tim,
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
Best wishes,
The Gift Experience 🙂
Hi Karen,
Thanks for your review, I am sorry to read that delivery took a little longer than estimated and it caused the gifts to be late for the event.
Unfortunately, there can be unforeseen delays in the Royal Mail network which we have no control over, I know how frustrating it is to be waiting on a delivery and I can only apologise once again for any upset or inconvenience caused.
Best wishes,
The Gift Experience 🙂
