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The Fish Society Reviews

4.6 Rating 24,117 Reviews
91 %
of reviewers recommend The Fish Society
Read The Fish Society Reviews
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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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Anonymous
Anonymous  // 01/01/2019
I found the ginger and lime fish cakes very soggy and hard to fry without breaking up. They were tasty. I did exactly what you said on the instructions. Won’t have them again! I had prawn burgers sometime ago which were really delicious. I would have those again. The delivery and packaging was always good. I also had some fish bones which was good.
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Posted 8 months ago
To be honest I did not know it was all frozen, only when I opened the packaging which is expertly packed. Ordering I did not see it being mentioned frozen.
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Posted 8 months ago
Good service
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Posted 8 months ago
Not much to add in this section at all. Maybe next year, maybe not.
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Posted 8 months ago
Issue was with poor delivery time & poor customer service response So it did not make me happy
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Posted 8 months ago
Poor customer relations. Accounting for not working New Years Day (rightly so) it took from me notifying early Tuesday morning , to chasing up Friday morning before I received an apology.
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Posted 8 months ago
Clear and informative website, good videos, pretty good shipping and some very good products - some not so good but I won’t write them off for that.
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Posted 8 months ago
Missing my order but your customer service didn’t contact me until I sent the email to ask for your company. And wild bluefin tuna belly ran out but nobody to contact me or any email to refund me. Until I sent the email to ask you. This is not good experience.
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Posted 8 months ago
Really disappointed by the lobster tails paying in excess of 20 gbp
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Posted 9 months ago
Delivery was on time and it was good to be able to have a platter of shellfish on NewYear’s Eve, even if some were a bit disappointing
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Posted 9 months ago
Having lived in Cadiz and bought seafood the calamar was so disappointing and will not buy again.
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Posted 9 months ago
Great fish however salmon roe was missing from the order!
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Posted 9 months ago
You provide good fish when it is difficult to get it elsewhere but the actual fish does not always live up to expectation, especially for the price.
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Posted 9 months ago
It hasn’t
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Posted 9 months ago
Your products are generally excellent, and very enjoyable but disappointed overall as it was very mixed bag with inconsistent quality on this occasion but hoping for better next time. Delivery and packaging always very good
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Posted 9 months ago
Hi there, Thank you for sharing your thoughts. We're glad to hear you generally enjoy our products and appreciate the effort we put into delivery and packaging. We do apologise for the inconsistency you experienced this time. Your feedback is vital for us to enhance our products, and we hope to provide a better experience on your next order. Kind regards, The Fish Society
Posted 8 months ago
Good packaging and delivered at the stated time. A good service
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Posted 9 months ago
Products first rate but order/deliveries at this busy time spoilt the experience.
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Posted 9 months ago
They didn't make me happy. There were missing orders and yet I was charged the same. I have sent 3 emails and no one has responded.
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Posted 9 months ago
Good Afternoon Meryl, We do apologise for the delays in communications and for the missing items. We have since issued a refund for the missing items. If there is any concern, please don't hesitate to contact us. Kind regards, The Fish Society
Posted 8 months ago
Easy order and delivered on time but ultimately disappointed. I think I’ll stick to the excellent fish rather than shellfish in future.
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Posted 9 months ago
The order was a gift with other gift orders. There are no reference numbers when the notice about deceivers is made or even for this review.
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Posted 9 months ago
The Fish Society is rated 4.6 based on 24,117 reviews