The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,437 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products but one failing, your delivery company who have absolutely no respect for your products or your customers. I've had deliveries left outside my property propped against my gate in 30 degrees and in my greenhouse. I'll be finding a new supplier.”

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Posted 7 hours ago

“As a member for several years, paying the monthly £5 fee, one of the benefits was delivery before midday This last order's delivery was delayed until a time I was kot available late afternoon By which time the package had materially defrosted. As I intended to.keep frozen the products, this is not good. The fish will never be as fresh I tried to.contact fish society through the advised contact details but even 6 days later, no response. The fish is great but the service poor. Please cancel my membership”

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Posted 1 week ago

“Anhygoel o ddrud, potiau bach, bach dim ond rhyw lond ceg ym mhob un, felly yn eu gwneud yn ddrytach nag aur!”

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Posted 1 week ago

“Well, the fish was good, but it arrived 2 days late, so our enthusiasm for it wasn’t quite as it might have been.”

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Posted 1 month ago

“Lovely crab but disgusted with delivery, the driver left the package behind the rubbish bins in 30 degree heat. My neighbours were in and would have accepted the delivery. Had to cook them that day as despite being packed in ice they were fully defrosted. I would like to order from you again if you use a different courier”

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Posted 1 month ago

“The fish was great, but the delivery service you use terrible. I live on a fairly busy street in zone 2 London. The delivery driver did not ring the bell, did not knock, did not phone me, and instead left the fish propped up on the street against my front door. No text notifying me. It was there for at least twenty minutes before I discovered it. I checked and doorbell was working. Astonishingly lazy and reckless.”

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Posted 1 month ago

Hi John Thank you for sharing your review. While we're thrilled the fish was great, we are incredibly disappointed by the service you received from the delivery driver. Leaving an order propped against a front door on a busy street with no knock or text is reckless, and we don't blame you at all for being upset. We are raising this as a formal complaint with our courier partner immediately. We appreciate you letting us know so we can prevent this from happening again Warmest Regards - The Fish Society

Posted 1 month ago

“Great the first time but ordered again and my delivery was 5 pm , it was clear they had been in the couriers vehicle all day and the fish was all defrosted on arrival , such a shame”

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Posted 1 month ago

Hi Joshua We appreciate you sharing your experience, though we are incredibly disappointed to hear how your second delivery arrived. Keeping our fish perfectly frozen until it reaches your door is a top priority, and it’s clear the courier let us both down here. We would love the chance to restore your confidence in us. Please contact our customer support team at customerteam@thefishsociety.co.uk so we can look after you! Kindest Regards - The Fish Society

Posted 1 month ago

“Based on our past purchases of Sashimi grade salmon, quality is dropping, while price is increasing each time.”

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Posted 1 month ago

Thank you for sharing your feedback. We are very sorry to hear that your recent orders haven't hit the mark, especially since you've enjoyed our Sashimi-grade salmon in the past. We always aim to balance rising market costs with the absolute best quality, and it’s disappointing to hear we missed the mark here. We would love the chance to earn back your confidence. Please drop us a line at customerteam@thefishsociety.co.uk so we can look into this and look after you.

Posted 1 month ago

“North Atlantic prawns not as flavoursome as usual!! Packing poor as dry ice containers there but not filled! Please DO NOT use DPD couriers. Every time they deliver, they dump the parcel (which contains frozen goods!) at the back of the car port instead of the front door, and make no attempt to ring the doorbell or email me to alert me that a delivery has been made. A combination of poor packing and delivery meant items already started to defrost by the time I eventually found them!”

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Posted 2 months ago

Hi Angela Thank you for reaching out, and we're so sorry for the worry with your delivery! Just for peace of mind, our dry ice packs are designed to dissipate into gas over time, which is why they looked empty upon arrival. However, we completely agree that the driver should have notified you immediately, and we're addressing this with DPD. We definitely want to make things right regarding any defrosted items—please reach out to us at customerteam@thefishsociety.co.uk so we can take care of you! Kindest Regards - The Fish Society

Posted 1 month ago

“Honestly, the produce was okay. It delivered but not exceptionally. There are few items that I would reorder. However, the majority of which I will go back to the admittedly more time consuming method of sourcing my seafood from the market as the price is both cheaper and of better quality. Overall I do recomend the amebi prawns and the Ikura (salmon caviar) as they were of both excellent quality and are hard to source elsewhere. However, the Chutoro was dissapointingly unfaty and felt no different to the other tuna. My tuna Saku block was 40g less than what I ordered and I have not recieved any word about the partial refund that I am supposed to get for the weight difference. The scallops had to be cured in some sugar in order to get the natural sweetness that they are supposed to have and to get rid of the suprisingly slighty metalic taste in them. As for the crab and the tobiko, there was nothing wrong with the products and they were bolth very tasty. However, the crab would just be cheaper at the market and the tobiko is cheaper at Yutaka. Overall, if you have a craving for amebi prawns or Ikura then I do highly recomend this site, but if you are looking for the other above items then I would recomend just making the journey to your local fishmonger - I certainly will be!”

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Posted 2 months ago

“The oysters were lovely. The caviar was lovely. But the lobster tail was very small and not very tasty. Slightly disappointed this time around.”

The Fish Society 3 star review on 1st June 2026

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Posted 2 months ago

“On arrival the sea bass and red mullet were thawing and there was no ice left in the box so a bit disappointed by this”

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Posted 2 months ago

“Fish was ok, but very small portions”

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Posted 2 months ago

“Nice fish. Portions small.”

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Posted 2 months ago

“Disappointed with the delivery condition of box and contents. Apparently dispatched on 13th May, delivered 15th May. The ice packs completely defrosted. Packages of fish slightly defrosted so immediately put contents in freezer. Bought in anticipation of a celebration next week so not sure if quality affected”

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Posted 3 months ago

“I have been using The Fish Society for several years and the fish is good but recently I’ve noticed the pieces are smaller and are more expensive. Also the delivery is always pretty poor. I live on the second floor of an apartment building with a lift. I have a back problem and I always ask for the box to be delivered to my door, however, every time it is left downstairs despite asking for it to be delivered to my door. Overall the fish is good but the rest not so good…disappointing really!”

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Posted 4 months ago

“Sorry bit the smoked mackerel pate was very salty and could have done with more pepper .”

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Posted 4 months ago

“Poor logistics.”

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Posted 5 months ago

“Very expensive, the salt & pepper squid can be bought in major supermarkets for half. the price. The prawn burgers were nice but much thinner than they looked in the picture.”

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Posted 5 months ago

“Wasn't impressed with the quality of the tuna at all. Didn't taste fresh and had a very jelly like texture.”

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Posted 5 months ago

The Fish Society is rated 4.6 based on 25,437 reviews