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The Fish Society Reviews

4.7 Rating 23,673 Reviews
91 %
of reviewers recommend The Fish Society
Read The Fish Society Reviews
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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 16th February 2025
Carina
The Fish Society 5 star review on 8th July 2023
Stephen Squires
The Fish Society 5 star review on 21st January 2023
Marie Wilde
The Fish Society 5 star review on 26th December 2022
Nichola
The Fish Society 5 star review on 25th December 2022
John Hardingham
The Fish Society 5 star review on 25th October 2022
Karen Phillips
The Fish Society 5 star review on 23rd October 2022
Lucy Latham
58
Anonymous
Anonymous  // 01/01/2019
The products delivered have been good, but the packaging hasn’t always been adequate. Twice so far, the food arrived half defrosted due to insufficient ice packs in the box. Unless the packaging is consistently good, I would be hesitant to place a large order.
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Posted 1 week ago
Not happy with order but very happy with second order
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Posted 1 week ago
Refund processed quickly.
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Posted 1 week ago
it did not really
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Posted 2 weeks ago
Arrived on time
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Posted 3 weeks ago
The delivery was as promised, fully sealed with ice packs etc.. I’m only marking down as it seems some of the oysters were dead before packaging, but I am ignorant to oyster health.
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Posted 3 weeks ago
as above. will only order again when weather cooler
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Posted 3 weeks ago
I’m rating this 3 stars for the confusing instructions and the lack of customer service. On the their website, the product description states this product is fine to freeze. Once we received it, the label at the bottom of the jar says “Do not freeze”. We called the company 3 times with no answer and no response to our voicemail.
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Posted 1 month ago
It’s covered in the FAQs but it should be explicit in the advertising and across the site that fish is likely to arrive defrosted. Had I known this in advance I could have made provision.
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Posted 1 month ago
Everything was great except the muscles and the customer service response when I stated that there was no label on the bag saying they were par cooked and the response was “should have read the website”
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Posted 1 month ago
Not as good as usual ! Website seemed more complicated and didn’t “flow” or recognise membership. Delivery good, but packing poor with items on top of parcel well defrosted eg crab!! You can do better!!!
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Posted 1 month ago
Some items were good but very unhappy with the poke bowl tuna
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Posted 1 month ago
As a thank you to my mother-in-law I ordered 2 salmon roe and only one was delivered. Luckily my Mother-in-law noticed this so I was able to tell The Fish Society and they sent the 2nd one. I was not very pleased as it ended being more hassle than a pleasure! Luckily my mother in law was not too embarrassed to mention the missing salmon roe otherwise I would never have known!
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Posted 1 month ago
In the past - good customer service. Now no longer the case.
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Posted 1 month ago
It didnt to be honest
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Posted 1 month ago
Some products are excellent but some are not to great. So consistency of products from value for money perspective could be improved.
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Posted 2 months ago
No it did not.
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Posted 2 months ago
Your delivery company are dreadful. Left the box in full sun on the doorstep despite explicit signage NOT to do so, but to use the parcel box at the side (clearly marked). Your delivery charges also suck. The "discount" voucher arrived some time AFTER I'd already placed the order, and expired within hours. Packing was the only redeeming feature.
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Posted 2 months ago
The pictures of fish are good but I think you could improve pricing of fish before ordering. Thankyou
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Posted 2 months ago
Very efficient with delivery
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Posted 2 months ago
The Fish Society is rated 4.7 based on 23,673 reviews