The Fish Society Reviews

4.7 Rating 19,996 Reviews
92 %
of reviewers recommend The Fish Society
4.7
Based on 19,996 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Read The Fish Society Reviews
Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

Write Your review

Tell us how The Fish Society made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
The Fish Society 5 star review on 8th July 2023
Stephen Squires
The Fish Society 5 star review on 21st January 2023
Marie Wilde
The Fish Society 5 star review on 26th December 2022
Nichola
The Fish Society 5 star review on 25th December 2022
John Hardingham
The Fish Society 5 star review on 25th October 2022
Karen Phillips
The Fish Society 5 star review on 23rd October 2022
Lucy Latham
The Fish Society 5 star review on 16th June 2022
Lesley
57
Anonymous
Anonymous  // 01/01/2019
The delivery service service is excellent
Helpful Report
Posted 12 hours ago
The fish was fine
Helpful Report
Posted 13 hours ago
Nothing special, expensive
Helpful Report
Posted 2 days ago
Made me very unhappy because of the delayed delivery…….you should change your courier!
Helpful Report
Posted 2 days ago
Happier if I got a return call
Helpful Report
Posted 3 days ago
Timely delivery
Helpful Report
Posted 5 days ago
Octopus was great but the 24 delay in delivery is a pain.
Helpful Report
Posted 1 week ago
My delivery arrived a date late and slightly defrosted, although The Fish Society expressed no concerns on freezing my produce again.
Helpful Report
Posted 1 week ago
The fish was great but was delivered a day late which proved tricky for us!
Helpful Report
Posted 1 week ago
There fresh/frozen goods are good quality. I love the king prawns. I love the tinned baby sqid. Fantastic flavour and actually the best on the market of the ones I have tried. Though they cost more than other brands....they are worth spending the extra pennies. The tinned cod liver and monkfish liver, I can also recommend. But I was disappointed about one thing here.... they write about the quality being better having them tinned instead of frozen, yet my tins were packed right together with my frozen goods....so they arrived frozen too. So so much to expressing the advantages of not having them frozen. When it comes to ready meals....I have different opinions. The bisque is beautiful. I suppose that I have to except the fact that the wasabi salad was incredibly hot that even eating a tiny bit burnt my taste buds, that I couldn't eat it. I tried, even though the plastic container it came in was broken, leaving plastic bits in the salad. I had to throw it away. I was looking forward to the fish curry. Usually a fish curry is mild so as not to overpower the fish too much. But this too was extremely hot that after the first mouthful I had to throw away the rest. Vindaloo is nothing against this. I am sure that even though Gordon Ramsay is happy with their fish products, that he would be disgusted and embarrassed to have himself being used for advertising for a meal like this. The right amount of chilli should give the fish a kick....not knock you out completely. I couldn't enjoy any of the lovely spices and other well chosen ingredients added, as the extremely overpowering chilli destroyed everything. Again I had to throw away both packets as I couldn't eat them. The cook must have had a very bad col or COVID when he/she tasted my batch.
Helpful Report
Posted 1 week ago
The order was a day late, when it arrived it was over a safe temperature. This was the fault of the courier rather than the retailer. Due to it being sashimi I couldn’t risk eating it which meant I was left with all the additional ingredients I had bought such as fresh wasabi which doesn’t store well. As well as the embarrassment of telling my guests I could not provide sashimi as promised. The customer services team were very professional and eventually issued a refund. I would consider trying the company again in hope I actually get to eat the products this time 🤞
Helpful Report
Posted 1 week ago
the shell fish was very good but was delivered late most of it had defrosted and it missed the day i needed it thank you
Helpful Report
Posted 1 week ago
Nice delivery fast
Helpful Report
Posted 1 week ago
We shall add you to our shopping trolley
Helpful Report
Posted 1 week ago
They made me unhappy. Nothing happy about what they did.
Helpful Report
Posted 2 weeks ago
Good afternoon Emma Would you like to contact us by email so we might have an opportunity to make amends since we are unaware of any issues. Our email address is customerteam@thefishsociety.co.uk Kind regards
Posted 2 weeks ago
This time, they didn't. Which is most unusual for The Fish Society.
Helpful Report
Posted 2 weeks ago
Full of expectations when ordering. Hugely disappointed when I got the order. Won't be able buying again.
Helpful Report
Posted 2 weeks ago
Responded to my email regarding poor delivery service as delivered to wrong address again
Helpful Report
Posted 2 weeks ago
Fish was excellent, but small. Delivery was not as instructed. I specifically requested that the order be left at the front door and NOT at the gate at the bottom of the drive, which is very unsafe.
Helpful Report
Posted 2 weeks ago
not happy !!!!
Helpful Report
Posted 2 weeks ago
The Fish Society is rated 4.7 based on 19,996 reviews