The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,504 Reviews

90 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Done a test first order of sashimi blue fin tuna and salmon belly, a few of the blocks was okay but then I came across the one in the picture, fatty, pale and stringy with little black bits in it. Not a good start. Debating on ordering again incase I get any blocks that are the same, this shouldn't have passed any quality control if there was any!”

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Posted 4 hours ago

“Reasonably new customer - so far really impressed - user friendly website - excellent delivery experience, particularly like the packaging and its ability to keep contents frozen - very fair pricing for the quality of products. Special mention for the recent purchase of plaice fillets, which were absolutely sublime.”

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Posted 1 day ago

“Excellent quality, great value and a brilliant website! Delivered on time.”

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Posted 1 week ago

Hi Ross, Thank you so much for the 5-star review! We are delighted to hear you were impressed with the quality, value, and our website, as well as the punctual delivery. Making your experience smooth from the moment you browse to the moment your catch arrives is always our goal, so your feedback means a great deal to our team. We really appreciate your support and look forward to packing up your next order soon! Warmest wishes, The Fish Society Team

Posted 4 days ago

“Great speedy service. Environmentally frendly packging. Order 3 items all has arrived still frozen soft shell crab and tray of “sushi” prawns were very good. But and that was the main reason for my order the snow crab was disappointing after slowly defrosting o/n in fridge there was a lot of water and the actually meat shranked a lot and shell were quite empty. Taste wise not to what I have tasted in the past from different source. The only thing I can think to explain it is if the crab has been defrosted and refreezed. That is why only 3 stars”

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Posted 1 week ago

Hi Filippo, Thank you for taking the time to share your feedback with us. We are pleased to hear that your order arrived promptly and safely frozen in our eco-friendly packaging, and that you enjoyed the soft shell crab and sushi prawns. However, we are truly sorry to hear about your experience with the snow crab, especially knowing it was the main reason for your order. Please be assured that all of our seafood is stored in temperature-controlled deep-freeze facilities and packed with dry ice to prevent any thawing during transit, so it should never defrost and refreeze. That being said, snow crab meat should always be sweet, succulent, and well-filled, so we are disappointed to hear it fell short of your expectations in both yield and flavour. We want every order to be a positive experience, and we would love the opportunity to make this right for you. Please reach out to our customer care team with your order details at your convenience so we can look into this further and find a suitable solution for you. Warmest wishes, The Fish Society Team

Posted 4 days ago

“my first order. amazingly fast delivery and gorgeous fish. highly recommend”

The Fish Society 5 star review on 27th October 2026

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Posted 1 week ago

Welcome aboard, Fabio! Thank you so much for the 5-star review and for sharing your first experience with us on Instagram. We are thrilled the delivery was speedy and that you loved the fish. Thank you for the high recommendation, and we look forward to sending your next box! Kindest Regards - The Fish Society

Posted 1 week ago

“Fabulous products available.”

The Fish Society 5 star review on 26th October 2026

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Posted 1 week ago

Hi Stephen, thank you so much for the 5-star review! We take great pride in curating the very best seafood from around the world, so we are thrilled you love our range. We look forward to packing your next order soon! Kindest Regards - The Fish Society

Posted 1 week ago

“The shrimp was good, salmon was okay but the salmon roe taste really weird”

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Posted 1 week ago

Hi there, thank you for sharing your feedback. While we are glad you enjoyed the shrimp and salmon, we are truly sorry to hear the salmon roe was disappointing. Wild salmon roe is traditionally salt-cured and has a strong, distinctive briny flavor, but we never want you to have an unsatisfactory experience with our products. Please get in touch with our team at customerteam@thefishsociety.co.uk or call us on 01428 687768 with your order number so we can look into this and make things right for you Kindest Regards - The Fish Society

Posted 1 week ago

“Great fish, great service, highly recommended.”

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Posted 2 weeks ago

Gerry, you are an absolute legend! Thank you so much for another brilliant 5-star review. We are delighted that both the fish and our service hit the mark for you every time. Your support means the world to the whole team, and we can’t wait to pack your next order! Kindest Regards - The Fish Society

Posted 1 week ago

“Very prompt service always have what you want when it’s hard to get in a shop a down side very expensive”

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Posted 2 weeks ago

Thank you for the fantastic 5-star feedback, Jane! It is wonderful to hear our prompt service and wide selection deliver what you need when local shops fall short. We know premium seafood is an investment, and we really value your continued support. Happy dining! Kindest Regards - The Fish Society

Posted 1 week ago

“Great delivery !”

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Posted 2 weeks ago

Hi Gee, thank you for the 4-star review! We are delighted to hear your delivery arrived smoothly and promptly. If there is ever anything we can do to make your next experience a full 5 stars, please let us know. We look forward to packing your next order! Kindest Regards - The Fish Society

Posted 1 week ago

“Well packed. Superb pricing. Fish absolutely tasty. Definitely recommend to buy from.”

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Posted 2 weeks ago

Hi Linda, thank you so much for the fantastic 5-star review! We are delighted that you were pleased with the packaging, pricing, and, most importantly, the delicious flavour of the fish. Your high recommendation means the world to our team, and we can’t wait to prepare your next order! Kindest Regards - The Fish Society

Posted 1 week ago

“I can highly recommend the Smoked Manx Kippers.”

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Posted 2 weeks ago

Thank you so much, Robin! We take real pride in sourcing top-quality seafood, so knowing how much you enjoyed the Smoked Manx Kippers genuinely means the world to us. We really appreciate you taking the time to share your recommendation!

Posted 2 weeks ago

“Lovely fish with fast delivery in well packed box containing dry ice.”

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Posted 2 weeks ago

Thank you so much, Melody! We take immense pride in ensuring every order reaches your door in perfect condition, so it means a lot to hear that the fish was lovely and the dry ice packaging kept everything spot-on. Thank you for trusting us with your seafood and taking the time to share your experience! - The Fish Society

Posted 2 weeks ago

“Terrible Company and Awful food. I placed an order with this company ONCE and ever since, they have continued sending me unwanted marketing material through the post. Despite contacting them multiple times and explicitly requesting that they stop using my personal details and remove me from their mailing list, they have completely ignored my requests. This shows an appalling lack of respect for customers' privacy and raises serious concerns about how they handle and use personal information. I did not consent to my personal details being for unwanted marketing, especially after repeatedly asking them to stop. Since this company has failed to take my requests seriously, I will now have no choice but to escalate the matter to the Information Commissioner's Office (ICO)”

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Posted 2 weeks ago

Dear Milo Thank you for your review. We take data protection, privacy, and customer requests with the utmost seriousness, so we immediately looked into your account upon seeing your feedback. Having searched our systems thoroughly under the details provided here, we have no record of any order placed under this email address, nor any prior correspondence or opt-out requests from you. We have raised this with our technical team to check whether any messages were intercepted by spam filters, but as it stands, we cannot locate any account or email history to match your claim. We would never intentionally ignore a customer request or use personal data without consent. If you have placed an order with us under a different name or email address, please contact us directly on 01428 687768 or at customerteam@thefishsociety.co.uk with your order number and full delivery details. We will be more than happy to locate your details and immediately ensure you are removed from all future mailings. Kind regards, Customer Service Team The Fish Society"

Posted 2 weeks ago

“Products are always frozen or still cold enough to freeze safley, even when delivered at 2.00 pm. Customer service is first class ..we had a missing product delivered in two days…we missed a discount but got the price difference refunded… So not just good products but all thunder good service.”

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Posted 3 weeks ago

Thank you so much, Lesley! We take real pride in making sure every parcel arrives safely at your door and that our customer service team is always here to look after you when you need us. Hearing that your frozen deliveries arrive in perfect condition and that we could help sort out your order and discount means the world to us. Thank you for your trust and continued support, we look forward to preparing your next order! - The Fish Society

Posted 2 weeks ago

“Never going anywhere else. Fabulous service and product. Thank you”

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Posted 3 weeks ago

Thank you so much again ! Knowing that we’ve earned your trust and that you’re so happy with our seafood and service truly makes our day. We love having you as part of The Fish Society family and look forward to packing your next order! 🐟" Kindest Regards - The Fish Society

Posted 2 weeks ago

“Great Thank you!! Fast delivery”

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Posted 3 weeks ago

Thank you so much! We take real pride in getting your seafood to you as quickly and safely as possible, so we're thrilled to hear everything arrived promptly. We really appreciate you taking the time to share your 5-star review! Kindest Regards - The Fish Society

Posted 2 weeks ago

“Disappointing and concerning experience with The Fish Society I ordered the wild-caught, frozen-at-sea cod and salmon misshapes from The Fish Society, expecting good-quality fish and a reliable standard of preparation. Unfortunately, my experience has been extremely disappointing. Firstly, the fish was sold as boneless, yet I found multiple bones in it. Secondly, one of the packages contained hake instead of the cod I had ordered. Most concerningly, when preparing the final package of cod, I discovered what appeared to be parasites in the flesh. After looking more closely, I found three worm-like structures in the same package. I have photographs documenting what I found. What makes this experience particularly upsetting is that I am currently postpartum and breastfeeding a very young baby. I had already eaten all the other packages from this order, although all the fish was cooked. Discovering suspected parasites in the final package has understandably left me worried and questioning the quality control and inspection procedures applied to the fish I had purchased and consumed. I appreciate that wild-caught fish can naturally contain parasites, but I would expect appropriate inspection and quality-control procedures from a specialist fish supplier. Being postpartum and breastfeeding makes this discovery especially distressing, as I naturally have to consider not only my own wellbeing but also the implications for my baby. Taken together, the bones in supposedly boneless fish, the incorrect product supplied, and the discovery of suspected parasites have significantly undermined my confidence in this order and in the overall experience. I hope The Fish Society takes this complaint seriously, investigates what happened, and provides a proper explanation of its inspection and quality-control procedures. I would also appreciate an appropriate resolution to this disappointing experience. I won't order again. EDIT: I was contacted by the company, who explained that, unfortunately, they cannot inspect the fish as it comes from their supplier already frozen and the parasites are only visible once defrosted and it can happen with wild caught fish. The lady was very empathetic and issued me a full refund. She also said she would pass the information down to her supply chain.”

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Posted 3 weeks ago

“Have been a customer on and off since 2012, and have always received exceptional quality products. Until now. I have previously bought very good fish pies which have been a freezer standby for late (and tired) arrivals home. It has recently been my misfortune to order 10 more, but instead of receiving the expected product, received something made by “Chapmans Seafoods” which is utterly dreadful, contains only 28% fish but finds room, inter alia, for sugar(!), maltodextrin, unidentified flavouring, colouring, polyphosphates, hydrolysed vegetable protein, glucose fructose syrup, xanthan gum and sodium metabisulphate. If that wasn’t disappointing enough, the product is so utterly awful to eat the other 9 are being consigned to the bin. What is going on? I come to the Fish Society for Fish Society quality products,not some cheap second-rate third party dross.”

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Posted 3 weeks ago

Dear Andy, I want to apologize again for how disappointing those fish pies were. As a customer since 2012, you know the high standards we set for our products, and it’s clear this item fell completely short of what you expect from us. As discussed, I have processed a full refund for all 10 fish pies to your original payment method. Your feedback has been taken very seriously by our team. We are actively sourcing a new, premium fish pie that meets the high quality and clean ingredients our customers deserve. We want to make sure the next pie we stock is something you would actually enjoy having in your freezer again. Thank you for your loyalty over the years and for being candid with us. If there's anything else I can do for you, please don't hesitate to reach out. Warm regards, Mandy - The Fish Society

Posted 3 weeks ago

“Great service and lovely quality products excellent company”

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Posted 3 weeks ago

Hi Terry, Thank you so much for the lovely review! We're thrilled to hear that you enjoyed the quality of our products and had a great experience with our service. Your support means the world to our team. We look forward to serving you again soon! Warm regards, The Fish Society Team

Posted 3 weeks ago

The Fish Society is rated 4.6 based on 25,504 reviews