The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,469 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 22nd September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great communication all the way through, outstanding fish preparation and quality and really competitive prices too. I’m checking out the annual membership now as I am seriously considering this. Thank you.”

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Posted 1 day ago

“Just started membership, so far excellent quality fish and great delivery service”

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Posted 1 day ago

“Usually very good and reliable in their deliveries. Products on the expensive side, and usually great, but on occasions products disappoint.”

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Posted 2 days ago

“Though life is not perfect and sometimes things go wrong, on several past experiences has unfortunately happend to me, and as to the nature of this type of food has to be 100% preserved from start of distribution to final delivery. HOWEVER upon contacting customer service (in particular the very nice lady answering the calls) explaining in detail any dissatisfaction has been met AND delt with the most efficient way to rectify an unfortunate situation, that ends with a TOTAL customer satisfaction service, what more can you ask.”

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Posted 2 days ago

“My critique involves shipping. I gave specific instructions to deliver the box directly to my flat. They did not; they left it in the downstairs hallway and did not even buzz to let me know they were here. On top of that, the dry ice was totally melted. Therefore, the fish was left without refrigeration. I do hope if I order from you again that these issues will be addressed.”

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Posted 2 days ago

Dear Evelyn Thank you for your feedback. We are very sorry to hear about your delivery experience. While specific delivery requests are handled directly by the driver via the DPD tracking link sent on the morning of delivery, it is very frustrating that the box was left in the hallway without buzzing you. We completely understand your concern regarding the dry ice and unattended package. We would love to look into this and make things right. Could you please contact us directly at customerteam@thefishsociety.co.uk or call 01428 687768 with your order number? Thank you again, and we hope to provide a much smoother experience next time. Warm regards, - The Fish Society

Posted 1 day ago

“Normally very good service and quality but was a little disapointed this time.”

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Posted 3 days ago

“Manx kippers are something I always look forward to.”

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Posted 3 days ago

“Its great and the only place that I can buy fish and not worry”

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Posted 3 days ago

“Can’t comment”

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Posted 3 days ago

“Our order was delivered very well packed in ice which was a good thing since the courier delivered it 9 hours late. Prawns were still in good condition and we bbq’d them last night. Delicious!”

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Posted 3 days ago

“Up to its usual good service and quality”

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Posted 3 days ago

“Great! Easy to navigate website, great products - what’s not to love?”

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Posted 3 days ago

“Very good service and quality. My wife and I really enjoy the food here, and a good relationship with them already.”

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Posted 3 days ago

“Having only tried one of the products ordered, and to find it completely inedible, is beyond disappointing.”

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Posted 3 days ago

Dear David Thank you for leaving your review. We are so sorry to hear that the product you tried fell so far below expectations. "Inedible" is certainly not the standard of quality we aim to provide, and we completely understand how disappointing this must have been for you. We take quality control very seriously and would love the opportunity to look into this and make things right. Could you please contact us directly at customerteam@thefishsociety.co.uk or call 01428 667768 with your order number and details of the item? We hope to hear from you soon so we can arrange a replacement or refund for you. Warm regards, - The Fish Society

Posted 1 day ago

“Fish is always delivered the next day, is well packed and still frozen upon arrival - a great company! So much fish to chose from and some great prices.”

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Posted 3 days ago

“Fish was excellent. Thanks”

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Posted 3 days ago

“Delicious. The bait arrived in time but the lobster did not. Please send a rough time when it will arrive. This helps in ordering in time. Thanks”

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Posted 3 days ago

“Please send me my fish”

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Posted 4 days ago

Hello Zoia, Thank you for reaching out. Im so sorry to hear you haven't received your order. Could you please give us a call on 01428 687768 or email us at customerteam@thefishsociety.co.uk so we can look into this further with you. Apologies again. -The Fish Society

Posted 2 days ago

“A great variety of fish is safely processed and delivered to our homes . wonderful facility.”

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Posted 1 week ago

“Great fish and seafood, but the service is beyond first class xx”

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Posted 1 week ago

The Fish Society is rated 4.6 based on 25,469 reviews