Orders I have placed with you have been great. except the last one your driver let you down badly, I live in a complex for people who want to live independently but may need help so there are carers on hand, we also have a reception area, when your driver arrived to delivered the parcel, I had let the reception know I had a parcel with frozen food in it and would they make sure, he knew where my apartment was, I saw the driver arrive, and left very quickly without delivering it, I got in touch with the receptionist and she said he had tried to leave it in the foyer, which is open to everyone so anyone could come in and help themselves, which on rare occasions can happen. She told the driver she would give him directions to my apartment, but he didn't want them, he said he couldn't deliver to the apartment and was quite rude she said. |If I had known that was going to happen, I would have made my way down there in my wheelchair, which is quite a struggle for me, and then I had to carry the parcel as well as steer my wheelchair. which is electric so is awkward to manage a parcel, and he muttered something under his breath to her, she did ask him what he said but he said she didn't want to know, so all in all he ruined what I was looking forward to, I only hope he might someday have to struggle and see how it feels. However, I don't hold this against you and I am considering placing another order before Christmas, your crab claws are delicious, and so is your smoked salmon, I got some green lipped mussels last time so decided to try something different, maybe a lobster as a treat for Christmas, I have no family and live alone, they do a Christmas meal here but charge £39.75 per person!! So I am going to treat myself to something I know I will enjoy. Sorry to have to complain about your driver, but if I don't complain how can you fix the problem, I look forward to your next delivery, and if you can let me know the time he will be there I will get downstairs somehow, a call to say he would be about half an hour before and I should be downstairs by then. Regards Susan Taylor 01723 639733