The Fish Society Reviews

4.7 Rating 20,105 Reviews
92 %
of reviewers recommend The Fish Society
4.7
Based on 20,105 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.9 out of 5
Read The Fish Society Reviews
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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 8th July 2023
Stephen Squires
The Fish Society 5 star review on 21st January 2023
Marie Wilde
The Fish Society 5 star review on 26th December 2022
Nichola
The Fish Society 5 star review on 25th December 2022
John Hardingham
The Fish Society 5 star review on 25th October 2022
Karen Phillips
The Fish Society 5 star review on 23rd October 2022
Lucy Latham
The Fish Society 5 star review on 16th June 2022
Lesley
57
Anonymous
Anonymous  // 01/01/2019
Overall it was ok.
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Posted 3 months ago
Delivery was great - fast and easy to organise
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Posted 3 months ago
Easy to order and a great selection but rather expensive
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Posted 3 months ago
It didn't, but I should have read that the fish was frozen
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Posted 3 months ago
I liked the brand and story- the items arrived as promised and were well packed. Was a joy to open.
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Posted 3 months ago
Scallops were fresh
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Posted 3 months ago
As per recommendation, I will see what happens next time I order
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Posted 3 months ago
Delivery arrived on time still frozen
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Posted 3 months ago
Smoked trout was lovely and delivered on time. Dissatisfied that the introductory offer wasn’t applied to my first transaction.
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Posted 4 months ago
good product, delivered on time but numerous emails with discount codes which didn't work... but again, good product
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Posted 4 months ago
I was disappointed to be frank nowhere near as good as expected . Sorry!
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Posted 4 months ago
I wrote after an email after my first order to say I hadn’t managed to use my new client voucher, and asked if it could be applied retroactively but have not had an answer.
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Posted 4 months ago
A bit disappointed ☹️
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Posted 4 months ago
Well packaged and prompt delivery
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Posted 4 months ago
Delivery was not received on day selected. Of course that’s a DPD Issue. I can forgive this but poor quality langoustines at that price point is not expected.
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Posted 4 months ago
I missed the code via email for a good discount on my first purchase. I very politely requested if it could be applied retrospectively as I went ahead with the purchase. I’m yet to hear unfortunately although I’ve received about 15 marketing emails in the meantime.
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Posted 4 months ago
Delivered ok but no longer frozen
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Posted 4 months ago
Slightly indifferent as the quality was no better than a general supermarket but cost a lot lot more.
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Posted 4 months ago
It was a disappointing experience this time because of the state of the items which arrived defrosted. I hope this was a one off as we usually love their products. There was also a rather strange email warning us of missing items, maybe it was the run up to the Christmas period but we did find the tone of it a bit dismissive and not very customer service focused.
Helpful Report
Posted 4 months ago
Hi ***** Thanks for being a customer. I absolutely understand why you (and you are not alone) are concerned about dealing with defrosted fish. As you will recognise, in our business, defrosted deliveries are a fact of life. Only a small proportion of our consignments arrive defrosted, but this small proportion is unavoidable. However defrosts are not quite such a negative event as some customers believe. One challenging aspect of the issue is that customers often receive three or four frozen deliveries and then comes the defrosted one**. They assume something has gone wrong. I think this is where you are coming from. We invest lots of time and effort in addressing the matter of defrosted fish, starting with our (very costly) packaging which is designed to ensure that even a delivery arriving 24 hours late is still good to store in the freezer. I hope you found a leaflet discussing defrosted deliveries in your box. There is also a video on our site. And we often write emails such as this one. A key external benchmark is that all supermarkets sell defrosted fish and tell you you can freeze it when you get home. Everyone seems to accept this. Yet some customers believe they cannot refreeze our defrosted fish. I can assure you that over the last 30 years, hundreds of our customers (out of 152,000 altogether) have refrozen defrosted fish with no ill effect. I would be really grateful if you could find a couple of minutes to view the video and let me know if this (or this email) changes your understanding about this subject. And if not, to briefly relate your outstanding reservation. If you read this far, many thanks and also thanks again for being a customer. And Happy New Year. Yours sincerely Alistair Blair Founder The Fish Society **The possible explanations for an order being defrosted (even if only partially) are many and various including * outside temperature * proportion of void (empty space) in the box * amount of fish in boxtypes of fish in box (some items eg battered scampi defrost faster than others eg whole salmon) * time of day at which order delivered * length of time between delivery and opening * amount of dry ice / gel ice we put in the box (it's always a judgement)
Posted 4 months ago
The order was delivered within expected time but was sent to the wrong address in the first place. My neighbour had to bring the order back to me. The seafood is acceptable overall, purely let down by the quality of the two raw lobsters, whose meat is not firm and bouncy as it is supposed to be.
Helpful Report
Posted 4 months ago
The Fish Society is rated 4.7 based on 20,105 reviews