Order arrived as scheduled but disappointed that an item had been left out. I received an email the evening prior, which had been sent to a number of customers, to advise that an item had been left out of the delivery. I have previously ordered from this company (same item) and service was better. Clearly overwhelmed by Christmas deliveries even though I placed my order over a month ago. Would have been good if they had been able to notify me of the missing item rather than a generic email advising that something had been left out and I would receive a refund.