The Fish Society Reviews

4.7 Rating 20,011 Reviews
92 %
of reviewers recommend The Fish Society
4.7
Based on 20,011 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 94%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Read The Fish Society Reviews
Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 8th July 2023
Stephen Squires
The Fish Society 5 star review on 21st January 2023
Marie Wilde
The Fish Society 5 star review on 26th December 2022
Nichola
The Fish Society 5 star review on 25th December 2022
John Hardingham
The Fish Society 5 star review on 25th October 2022
Karen Phillips
The Fish Society 5 star review on 23rd October 2022
Lucy Latham
The Fish Society 5 star review on 16th June 2022
Lesley
57
Anonymous
Anonymous  // 01/01/2019
It did not make me happy and should use a different courier as DPD are useless
Helpful Report
Posted 1 day ago
Dear customer, We do apologise that you and us alike were let down by the courier DPD. It is truly unfortunate that they had damaged your parcel. This is of course not the experience we would want for our customers and would hope that the actions of the courier would not alter the view on us as a company. We do believe we took swift action in refunding your order. If we could be of any assistance in the future, don't hesitate to contact us. Kind regards, The Fish Society
Posted 12 hours ago
used to be good no resonse to my earlier complaint about the sole
Helpful Report
Posted 3 days ago
Good morning Jackie We've just tried to call you but no reply. We have checked our emails and cannot find any correspondence from you. Would you please get in touch either by email, customerteam@thefishsociety.co.uk or call us on 01428 687768 so we sort things out. Kind regards The Fish Society
Posted 2 days ago
Unfortunately not a good experience
Helpful Report
Posted 3 days ago
Wonderful fish and shellfish I cooked for my 80th birthday dinner!
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Posted 4 days ago
Delivered to my bin - have tried to email customer service with no response. Appalling
Helpful Report
Posted 1 week ago
Good afternoon Ethan We're pleased that we have been able to speak on the phone and relieved to know that you thought the products were excellent but that it was that you were very unhappy with the courier leaving your order in a bin rather than deliver to your door and ring the bell!! We look forward to sending you more fish just when you're ready. Kind regards The Fish Society
Posted 1 week ago
They have not made any lasting impressions on me and I will never order from them again
Helpful Report
Posted 1 week ago
Honour your orders and check quality
Helpful Report
Posted 1 week ago
They arrived thawed. Won't be eating
Helpful Report
Posted 2 weeks ago
Sadly it didn’t
Helpful Report
Posted 2 weeks ago
The food didn’t arrive on time, we couldn’t have them at the party. when it arrived the next day all the products were already melted.
Helpful Report
Posted 2 weeks ago
Good afternoon We're really sorry that your order arrived a day late due to the courier experiencing a number of technical issues. We issued a full refund and apologised for the inconvenience caused. It was a regrettable situation which arose from unforeseen circumstances beyond our control. Kind regards The Fish Society
Posted 1 week ago
I ate the platter on Good Friday and spent the following 2 days with a severely upset stomach. The freshness of the mussels is in question.
Helpful Report
Posted 2 weeks ago
Sadly, it didn’t.
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Posted 2 weeks ago
Not super happy, I did send email regarding this but have had no reply.
Helpful Report
Posted 2 weeks ago
Good afternoon Rebecca We have checked our in box and cannot find any correspondence from you. Would you please resend your email to customerteam@thefishsociety.co.uk so we may respond. Kind regards The Fish Society
Posted 2 weeks ago
It did not my order was a day and half late and whilst one customer service said if it had not arrived that day you would refund me when I spoke again I was told that is not our policy. If I eat this fish and are then ill I will be told by GP or Hospital it was my fault I should not have eaten it. Your terms and conditions of service put people in very difficult position.
Helpful Report
Posted 3 weeks ago
Good afternoon We were aware that your order was a day late and delivered to the wrong address. Thankfully your husband found it. Whilst we gave you the assurance that, so long as the contents of your order were cold to the touch they would be perfectly OK to refreeze, if there were any items you were unhappy with then to let us know. As we didn't hear anything further we assumed all was OK. Was that not the case? Kind regards
Posted 3 weeks ago
I have rated 1 star not because of The Fish Society itself but the delivery company. The delivery person leaves the box outside the door without knocking and it is always someone at home to open the door. They sent a message with a delivery slot, but they never delivered within that time frame. It has been the 3rd time. I have made complaints to them, but i have been ignored. I'm very disappointed because this time the fish was starting to defrost. I like to go and collect my order but sometimes is not possible. I really appreciate if you issue this problem to the deliver team. Thank you.
Helpful Report
Posted 4 weeks ago
Hi Maria, We do apologise that you have had this experience with the couriers. Unfortunetly they are out of our control and we entrust them to do their jobs. Sadly we can be let down. To put your mind at ease, as long as your items feel cold to the touch, as if they have been in a fridge, they are safe to consume and to freeze. Some defrost can occur. If you would like to arrange a for a collection on your next order, please give us a call and we will ensure your order is ready for a collection. Don't hesitate to contact us on 01428 687768 or at customerteam@thefishsociety.co.uk Kind regards, The Fish Society
Posted 4 weeks ago
On this occasion they didn’t
Helpful Report
Posted 1 month ago
I never received my fish it was returned to the depot. The delivery driver could not find my address as the wrong postcode was on the parcel. I was so looking forward to my order.my previous orders have been great.
Helpful Report
Posted 1 month ago
Good morning Joyce We've just tried to call but there was no answer. Would you please get in touch with us on 01428 687768 so we can try and put this right? Until we read your review, we were unaware that there was a problem with your delivery. Kind regards The Fish Society
Posted 1 month ago
I didnt read the small print and thought I was indeed getting crab claws. What i got is very doughy tasteless glorified crabsticks with no crabmeat content whatsoever. Thank goodness I didnt serve them to guests.
Helpful Report
Posted 1 month ago
Nae gid at awe
Helpful Report
Posted 2 months ago
Good afternoon Steven We are not aware of any problem with your order. How can we help? You can call us on 01428 687768 if you wish. Kind regards The Fish Society
Posted 2 months ago
It did not! I am a good customer and I am very unhappy about my recent experience, but I have no hope that you will actually engage with me to understand why.
Helpful Report
Posted 2 months ago
Good afternoon Sally Unfortunately our emails are not manned over the weekend but pleased that we were able to resolve the matter promptly on Monday morning. Kind regards The Fish Society
Posted 2 months ago
The Fish Society is rated 4.7 based on 20,011 reviews