The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.61

4.6 Rating 25,434 Reviews

90 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford,
Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 9th March 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered Canadian lobster tail and you sent me A puney little tail which was thawed out Ie not frozen so it ended up in the bin I had lovely lady ring me up and apologised However that’s the last I heard from yourselves If that’s the level of service you have I won’t be buying anything else from You Disgraceful service AAChin”

Helpful Report

Posted 5 days ago

“Delivery was never made despite daily emails from me alerting FishSociety to the issue. Ultimately offered no apology or acknowledgement of the not insignificant inconvenience caused. There is no excuse for poor customer service.”

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Posted 1 week ago

“Lemon sole filet was met in the mouth”

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Posted 1 week ago

“My last delivery was missing a cod steak. I have sent two messages but no one has replied. Very poor customer service.”

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Posted 2 weeks ago

We are so sorry to hear about your missing cod steak and the trouble you’ve had getting in touch. We’ve checked our system and haven't received your previous messages, so it sounds like a technical issue prevented them from reaching us. We completely understand why you’re frustrated, and we want to get this resolved for you. Please email us at customerteam@thefishsociety.co.uk or call us on 01428 687 768 with your order details so we can resolve this as soon as possible. -The Fish Society

Posted 2 weeks ago

“I got chutoro sushi block and it wasn’t even tuna. I am Japanese so i am very well aware of different sushi fish and thjs was just customer deception. And it had bones in it. The clams came all dead.”

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Posted 3 weeks ago

Dear Lee Thank you for speaking with me on the phone earlier. I am very sorry to hear how disappointed you were with your order. I want to reassure you that our Chutoro is 100% authentic Bluefin Tuna sourced directly from certified suppliers. However, finding bones in a sushi block and receiving clams that didn't open is completely unacceptable, and I am truly sorry for this experience. As discussed during our call, I have issued a full refund for both the clams and the tuna back to your account. We appreciate you taking the time to talk through this with us today, and I hope the refund goes some way toward making things right. Best regards, - The Fish Society

Posted 2 weeks ago

“I ordered lobster and herring on4 july and I am still waiting and today is 16 july”

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Posted 1 month ago

Good morning Wibogina, Thank you for reaching out. I tried calling you directly to discuss this, but unfortunately, the phone number we have on file for you isn't working. Due to a technical glitch on our end, your order did not dispatch. We are incredibly sorry for this oversight and any frustration it has caused. We want to make this right immediately. Please check your inbox, as we have emailed you to see if you would prefer: Next-day delivery (if confirmed by midday today) Delivery next week Account credit A full refund Please reply to our email or contact us directly so we can resolve this for you right away. Sincere apologies once again. Kind regards, - The Fish Society

Posted 1 month ago

“You need to change from DPD , my order never delivered again .”

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Posted 1 month ago

“Fish were completely defrosted when they arrived.”

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Posted 1 month ago

Hello Stephen I am incredibly sorry for the delay in getting back to you here, and even more sorry to hear that your fish arrived defrosted. This is absolutely not the standard we expect for our deliveries. Please reach out to us directly at customerteam@thefishsociety.co.uk with your order number. We want to prioritize this and arrange a full refund or replacement for you right away. Thank you for bringing this to our attention so we can look into what happened Best regards, - The Fish Society Team

Posted 1 month ago

“This was the first order I placed after you had been highly recommended by a friend. Sadly the clams I ordered did not live up to expectations. They were almost completely void of any flesh inside the shells. I will provide a video and picture below.”

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Posted 2 months ago

Hi Benjamin I am so sorry for the 16-day delay in replying to you here. We have looked at the photos, and we are so incredibly sorry—receiving empty shells is a massive disappointment, and it breaks our hearts that this was your first impression of us. We want to give you the proper premium experience you were promised, so we would love to send a fresh replacement batch of clams out to you, or issue a refund if you prefer. We will reach out to you directly today to get this sorted out exactly how you'd like. Warm regards, The Fish Society Team

Posted 1 month ago

“Everything solid frozen had to wait 2 days for lobster to defrost and was chewy oysters frozen no instructions to eat looked on google if frozen needs to be cooked there should be proper instructions as you might think that they could be eaten raw won’t buy again waste of money king prawns ok and shrimps ets frozen solid Cheeper to buy elsewhere”

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Posted 2 months ago

“Never again they sold me items that were never available which is not on then proceeded to tell me after I contacted them about it that I would be refunded in 48hrs still haven’t had my refund”

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Posted 2 months ago

“I have now finally received my refunds, however that does not change the fact that I placed TWO separate orders, expected deliveries, and received absolutely nothing.The issue was never just about the refund itself. It was the complete lack of communication, cancelled orders, delays, deleted comments, and the fact that I had to chase updates and my own money myself. Customers should not have to spend days wondering whether their order will arrive or whether they will even get a response.What made this situation even worse was being told on Instagram that an email had supposedly been sent yesterday, when in reality I only received it today at 4pm. At this point it honestly feels like I am being misled instead of given honest communication.I genuinely wanted to continue ordering from your company because I had positive experiences before, which is why this whole situation is so disappointing. But deleting customer comments instead of handling issues openly and professionally only destroys trust even further. Removing feedback does not erase what happened.Mistakes can happen in any business, but transparency, honesty, and proper customer service are what matter most when problems occur. Sadly, this experience has completely destroyed my trust in your company.”

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Posted 2 months ago

“Very disappointing experience. I paid over £10 for next day delivery, but my parcel still hasn’t arrived. Poor communication and no proper update about the delay. I would not recommend this company.”

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Posted 2 months ago

“I’ve just received my parcel. I’m quite upset the company that you used they put it on my doorstep. Did not ring or knock on the door. Thank God I was waiting for it. It may be been there 10 minutes estimating if it was the car that I heard the box was boiling hot . Thank God you put the ice packs in there. They were completely defrosted. My fish was completely defrosted. the only reason I’ve kept and not had to chuck it was because thank God it was still cold but I’m probably not gonna order from you unless any time that’s not hot. I’m very disappointed with This. Orders should not be being sent out on hot days, especially if the courier is not gonna knock on the door and wait for the person to come and get it so it doesn’t sit on the doorstep and get boiling hot if this had been any other fish, I would’ve called you and sent it back . Also your fish is very expensive so I would believe that the courier you use would have made sure the fish got to me rather than being left on the doorstep in direct sunlight. I’ve not tasted the product yet. I’ve put it directly in my freezer. I will be doing a second review if the product doesn’t taste good.”

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Posted 2 months ago

“My first order was packaged well and delivered with care by DPD. Great tasting fish. My second order nor so. DPD left the order in my front garden and it was stolen. Despite leaving clear instructions that the order should not be left in my front garden. The support from customer service at The Fish Society has been poor. No reassurances or sn offer to log a complaint with DPD. Im £124 down and very disappointed. The issues wirh my second delivery has put me off ordering again. If management read this. Im happy for them to reach out to me personally. I dont have much hope that they will.”

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Posted 2 months ago

“Delivery not left to instruction by delivery company, DPD. Not the vendor, but being offered 50% back is unlawful. To be told that they're unable to claim back off the delivery company owing to ALL other issues is unbelievable. My bank has never heard of such tosh either.”

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Posted 2 months ago

“Tuna sashimi had a very large flat bone across the entire block and a second block had a very thick layer of fat. I contacted the company and did not get a response.”

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Posted 3 months ago

“Quality of the products we're good but the delivery was abysmal; the parcel left by the outside door far away from my flat.You can't treat this product like this,grateful not hot summer month.”

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Posted 3 months ago

“Terrible customer service - I ordered fish to arrive on Friday and when realising that I had accidentally ordered it to the wrong address because Shopify had auto filled my billing and shipping as the same - I called their customer service and they just said it's my problem and I would have to re-order it. No apologies, no guidance, no offer to help in any way. I then re-ordered it to arrive the following day - placing my order before 2pm so it would arrive the following day and paying next day delivery. I still haven't received my order. I then asked for a formal complaint email and again have heard nothing back. Honestly I wouldn't recommend them to anyone.”

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Posted 3 months ago

“Because you decided not to put any freezer bags in my delivery parcel, only two small dry ice sachets, my order arrived completely defrosted. This was a £90 order. I am very dissatisfied.”

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Posted 3 months ago

The Fish Society is rated 4.6 based on 25,434 reviews