The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,117 Reviews

91 %

of reviewers recommend The Fish Society

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 30th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Fish Society sent me 13 review email requests !!! This is the second time this has happened recently. Please tell me why this happens. John Crawford”

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Posted 1 year ago

“Ordered years ago - weirdly requesting a review now. Fish was ok”

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Posted 1 year ago

“I have received the same email more than 6 times Could you please sort this One email is sufficient”

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Posted 1 year ago

“Stop emailing”

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Posted 1 year ago

“Nothing can make me happy from this company. I don't understand why they sent me to review it.”

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Posted 1 year ago

“You didn’t. I didn’t receive my order (not for the first time) and was issued a refund. Due to issues with orders previously. Won’t be ordering again.”

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Posted 1 year ago

Hi Chris, We are deeply regret that you didn't received your order, this is the last thing we want. Regrettably eveb though we use the premium the courier companies they are still our achilles heel and they do let us both down from time to time. We trust you recieved the full refund promptly. Kind regards,

Posted 1 year ago

“You didn’t!!!!!!!!!”

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Posted 1 year ago

“Paid a premium for subpar fish. Will not order again.”

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Posted 1 year ago

“I didn't either place or receive an order!!”

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Posted 1 year ago

“Please do not send me so many emails”

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Posted 1 year ago

“You have sent 15 emails tonight. Unsubscribe.”

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Posted 1 year ago

“delivered to the wrong address. I walked with my child in the rain and looked for them. I indicated house 25 and flat 2, a day later they wrote that they had delivered to house 23, but in the end I found them with the neighbors at number 24. The service is terrible, just like the crayfish themselves - tasteless”

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Posted 1 year ago

“Order vanished and they were VERY unhelpful. We have CCTV and can see the property and road clearly? Nobody visited our property or delivered.”

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Posted 1 year ago

“The Thermidor kit was a huge disappointment. While the lobster tails were good quality, the sauce was bland, watery and insufficient and the gremolata added nothing. Thermidor sauce should be rich and unctuous.”

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Posted 1 year ago

“You did not deliver my order as confirmed in my order form and instead, DPD is shipping the parcel back to you.”

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Posted 1 year ago

“Delivery is a nighmare! Packages left anywhere for anyone to pick up.”

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Posted 1 year ago

“Fish and rest are good but customer service are extremely poor. I have been using Fish Society for few years. This time we got sent the wrong order before Christmas. Called on the day but no one picked up. I called the person who should be getting my order and she got her order correct. These are fine as I appreciate it was right before Christmas so things get busy. Things get really negative after we come back from our trip mid Jan. Called up Fish society and the guy behind. the phone was very aggressive. Blaming us on not calling on the day (despite calling on the day already) and blaming us not telling them earlier (as we were on a trip). Ended the call of the guy from Fish society saying see what he can do but not likely to be much (My order was £100+ and the order we got was ~£80). Absolutely disappointed.”

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Posted 1 year ago

“In general a very good company with excellent products .Would recommend”

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Posted 1 year ago

“I am totally very dissatisfied as I placed Order #449414 for a delivery 29 December. The order never arrived and despite 2 requests to your customer services team (Casandra) I still have not received the fish ordered or been given a refund of £68.80 payment made to you. I have eaten fish supplied by you in the past and had hoped to make orders from you a regular occurrence but obviously this will be not be happening now”

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Posted 1 year ago

Good morning Sara We're pleased that this has now been resolved. Kind regards The Fish Society

Posted 1 year ago

“Basically they ripped me off by sending less caviar than I ordered. They then refused to answer emails about it (which is worse). Be careful.”

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Posted 1 year ago

The Fish Society is rated 4.6 based on 24,117 reviews