The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,117 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 30th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They arrived thawed. Won't be eating”

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Posted 1 year ago

“Sadly it didn’t”

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Posted 1 year ago

“The food didn’t arrive on time, we couldn’t have them at the party. when it arrived the next day all the products were already melted.”

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Posted 1 year ago

Good afternoon We're really sorry that your order arrived a day late due to the courier experiencing a number of technical issues. We issued a full refund and apologised for the inconvenience caused. It was a regrettable situation which arose from unforeseen circumstances beyond our control. Kind regards The Fish Society

Posted 1 year ago

“I ate the platter on Good Friday and spent the following 2 days with a severely upset stomach. The freshness of the mussels is in question.”

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Posted 1 year ago

“Sadly, it didn’t.”

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Posted 1 year ago

“Not super happy, I did send email regarding this but have had no reply.”

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Posted 1 year ago

Good afternoon Rebecca We have checked our in box and cannot find any correspondence from you. Would you please resend your email to customerteam@thefishsociety.co.uk so we may respond. Kind regards The Fish Society

Posted 1 year ago

“It did not my order was a day and half late and whilst one customer service said if it had not arrived that day you would refund me when I spoke again I was told that is not our policy. If I eat this fish and are then ill I will be told by GP or Hospital it was my fault I should not have eaten it. Your terms and conditions of service put people in very difficult position.”

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Posted 1 year ago

Good afternoon We were aware that your order was a day late and delivered to the wrong address. Thankfully your husband found it. Whilst we gave you the assurance that, so long as the contents of your order were cold to the touch they would be perfectly OK to refreeze, if there were any items you were unhappy with then to let us know. As we didn't hear anything further we assumed all was OK. Was that not the case? Kind regards

Posted 1 year ago

“I have rated 1 star not because of The Fish Society itself but the delivery company. The delivery person leaves the box outside the door without knocking and it is always someone at home to open the door. They sent a message with a delivery slot, but they never delivered within that time frame. It has been the 3rd time. I have made complaints to them, but i have been ignored. I'm very disappointed because this time the fish was starting to defrost. I like to go and collect my order but sometimes is not possible. I really appreciate if you issue this problem to the deliver team. Thank you.”

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Posted 1 year ago

Hi Maria, We do apologise that you have had this experience with the couriers. Unfortunetly they are out of our control and we entrust them to do their jobs. Sadly we can be let down. To put your mind at ease, as long as your items feel cold to the touch, as if they have been in a fridge, they are safe to consume and to freeze. Some defrost can occur. If you would like to arrange a for a collection on your next order, please give us a call and we will ensure your order is ready for a collection. Don't hesitate to contact us on 01428 687768 or at customerteam@thefishsociety.co.uk Kind regards, The Fish Society

Posted 1 year ago

“On this occasion they didn’t”

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Posted 1 year ago

“I never received my fish it was returned to the depot. The delivery driver could not find my address as the wrong postcode was on the parcel. I was so looking forward to my order.my previous orders have been great.”

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Posted 1 year ago

Good morning Joyce We've just tried to call but there was no answer. Would you please get in touch with us on 01428 687768 so we can try and put this right? Until we read your review, we were unaware that there was a problem with your delivery. Kind regards The Fish Society

Posted 1 year ago

“I didnt read the small print and thought I was indeed getting crab claws. What i got is very doughy tasteless glorified crabsticks with no crabmeat content whatsoever. Thank goodness I didnt serve them to guests.”

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Posted 1 year ago

“Nae gid at awe”

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Posted 1 year ago

Good afternoon Steven We are not aware of any problem with your order. How can we help? You can call us on 01428 687768 if you wish. Kind regards The Fish Society

Posted 1 year ago

“It did not! I am a good customer and I am very unhappy about my recent experience, but I have no hope that you will actually engage with me to understand why.”

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Posted 1 year ago

Good afternoon Sally Unfortunately our emails are not manned over the weekend but pleased that we were able to resolve the matter promptly on Monday morning. Kind regards The Fish Society

Posted 1 year ago

“They have not”

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Posted 1 year ago

“blablablabla”

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Posted 1 year ago

“I am STILL awaiting a reply from December”

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Posted 1 year ago

Hello Michael The last order we had from you was delivered on 29th December but were aware of any issues. How can we help? Kind regards

Posted 1 year ago

“Stop emailing”

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Posted 1 year ago

“It let me down with an important, large delivery .”

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Posted 1 year ago

“I am not aware of any recent order....... you're using the rude 'no reply' trick So what is all this about?”

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Posted 1 year ago

“Last order was missing 2 items (2 boxes wild blue swimmer crab). I've left an email and message but no contact from TFS as of yet”

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Posted 1 year ago

The Fish Society is rated 4.6 based on 24,117 reviews