The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.66

4.7 Rating 20,466 Reviews

92 %

of reviewers recommend The Fish Society

4.7

Based on 20,466 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

Visit Website

Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It arrived quickly”

Helpful Report

Posted 10 months ago

“Saddened by the last two attempted orders , first one I had to call 3 days after the order placed to find the delivery which was regrettably not dispatched due to barcode issues on their side. Surprised no compensation was suggested or even an apology . The send time 2 weeks after exactly the same I received a call saying the item wouldn't be delivered and they could reschedule no goodwill gesture or genuine apology , not even a call or message from the manager . Disappointed to say the least”

Helpful Report

Posted 11 months ago

Hi Customer, With sincere apologies, it is regrettable and unfortunate that DPD have let you as the customer and us as a company down by failing to deliver two consignments to the same address. Understandably this has caused upset and an inconvenience. We have done our best to reschedule the delivery and have taken the loss of both parcels. Regrettably the actions of the courier is out of our control and this will be taken up with the courier. If you wish to email our customer services team to further discuss this matter, please do contact us on customerteam@thefishsociety.co.uk Kind regards, The Fish Society

Posted 11 months ago

“But disappointed as my wife asked if the Ortiz Sardines were skinless and Boneless before I placed the order, only to find today that they are not.”

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Posted 11 months ago

“I haven't eaten anything yet???@@!@ Delivered safe and on time Very we'll packedz”

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Posted 11 months ago

“Absolutely no flavour. The N.Z. Mussels had the strangest flavour and a very weird texture. I bought mussels, cockles and whelks from you to share with my son. So very disappointed, three quarters of it ended up in the rubbish bin.”

Helpful Report

Posted 11 months ago

Good morning Jean Reading your review is the first time we were aware that you weren't entirely happy with your order. Please get in touch via email, customerteam@thefishsociety.co.uk or call us on 01428 687768 so we might have an opportunity to make amends. Kind regards The Fish Society

Posted 11 months ago

“I didn’t receive my order”

Helpful Report

Posted 11 months ago

Hello Stephen We're really sorry that you received the wrong order and hope that the full refund we issued made amends. Please accept our apologies for the inconvenience caused. Kind regards The Fish Society

Posted 11 months ago

“Dreadful No body meat at all just the outer skin attached to shell Would not recommend would not buy again”

Helpful Report

Posted 11 months ago

Good morning Kim It's not clear which item you are referring to so please get in touch by email, custonerteam@thefishsociety.co.uk or call on 01428 687768 so we can address this. We tried to call you but no reply. Kind regards The Fish Society

Posted 11 months ago

“You did not”

Helpful Report

Posted 11 months ago

Good morning Mike Reading your review was the first time we were aware that you weren't entirely happy with your order. Please contact us at customerteam@thefishsociety.co.uk or call us on 01428 687768. Kind regards The Fish Society

Posted 11 months ago

“I was placing an order for £64 70 which should have been free postage Getting charged £20 have not ordered !”

Helpful Report

Posted 11 months ago

Hello We offer free weekday delivery to non remote postcodes on orders over £60 If you were charged £20 at the checkout then we suspect that is because, according to our couriers, your postcode is considered remote. Here is a list of such postcodes: https://www.thefishsociety.co.uk/remote-uk-postcodes Please accept our apologies for any inconvenience caused. Kind regards The Fish Society

Posted 11 months ago

“I never received my order. Your delivery service sent it back without explanation.”

Helpful Report

Posted 11 months ago

Hello It was most regrettable that our couriers failed to deliver your order and we aplogise for the inconvenience caused, We're sorry that on this occasion the delivery didn't work but naturally we gave you a full refund. Kind regards The Fish Society

Posted 11 months ago

“It didn’t make me happy at all. Fish was completely defrosted by the time it was delivered and no one bothered to respond to my complaint via FB.”

Helpful Report

Posted 1 year ago

“You usually do - but not this time”

Helpful Report

Posted 1 year ago

Hello Sandie Reading your review was the first time we were aware that you weren't entirely happy with your order. Please get in touch either by calling 01428 687768 or email customerteam@thefishsociety.co.uk so we might have an opportunity to make amends. Kind regards The Fish Society

Posted 1 year ago

“They claim to pride themselves on customer service and despite outlining their terms of satisfaction or refund on the website. When you call legitimate claim to this - they refuse and become defensively aggressive. Suddenly. The customer service turns vine! Horrible! I ordered and due to DPD mishaps as well as fish society not acknowledging my first communication! Their offices are not open on weekends - I sent an email the next day after delivery following their clear instructions on the website. Contact within 18 hours accept Delivery and if not cold to touch Refund I requested my refund within right on top of DPD delivering to the wrong address then kind neighbours bringing the box to me, as it happens often. I am a NHS doctor and I was actually at work - luckily my partner was home and confirmed the items were not cold and we will not risk food poisoning to our young child and me being pregnant! I am disappointed in their service - when I called Kim promised me a no hassle no quibble refund or even replacement! One day later - she’s acting very different now arguing it is my fault? For not being home? Despite my partner taking in the package on the delivery date after the kind neighbour brought it to our right address! So yes both fish society and dpd are at fault - fish society is at fault simply for not keeping up our terms and conditions ! So disappointed and angered”

Helpful Report

Posted 1 year ago

Hello Michelle We have been in touch directly and have had numerous email exchanges as well as telephone calls. Please be assured that we are working hard to resolve these issues. Kind regards The Fish Society

Posted 1 year ago

“I have asked Fish Society 3 times to amend my e mail address to peter@hardyment.com Despite this you are still sending e mails to my old address. PLEASE amend ! Peter Hardyment”

Helpful Report

Posted 1 year ago

Hello Peter We think we have finally resolved the technical issue we were having at our end! Understandably this has been incredibly frustrating for you so please accept our apologies. We hope you can forgive us. Kind regards

Posted 1 year ago

“Poor quality fish. Poor customer service. Courier sent a photo of my order at the wrong address. Called to complain and got a could not care less attitude with no apology. Glad that person was honest enough to deliver my order. Second order. Last order. Too much stress for sub standard food”

Helpful Report

Posted 1 year ago

Good morning We were so disappointed to read your review as we pride ourselves on our customer service! We have tried to call you several times but unfortunately there has been no reply. Perhaps you are referring to the communication you had with the couriers who delivered your order as we were not aware of any issues regarding your delivery until we read this review. Please get in touch at your earliest convenience, either by calling 01428 687768 or emailing us at customerteam@thefishsociety.co.uk. Kind regards The Fish Society

Posted 1 year ago

“the fish is superb Why is it that your website never works for me? I have jsut tried to register a new password and the website doesn't work TOTALLY FRUSTRATING................”

Helpful Report

Posted 1 year ago

“ne delivery”

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Posted 1 year ago

“Canned tuna comment”

Helpful Report

Posted 1 year ago

“Thought the quality would be good spend £160+ and dissapointed in the quality”

Helpful Report

Posted 1 year ago

“The Fish Society did not make me happy, in fact the Fish society made me very very annoyed. They were supposed to delivered for a party that we had a couple weeks ago & failed to do so leaving us scrabbling to make other plans with no notice, not so much as an acknowledgment of my email venting my displeasure they sent back my money and that was that!”

Helpful Report

Posted 1 year ago

Hi Paul, we can only apologies again for the disappointment as we did profusely in our original email. The whole team spent the Saturday working to dispatch orders before the bank holiday weekend only for DPD not to collect from us. We phoned every number in the phone book. We put all the work in our end are were bitterly disappointed to let customers down. We're at a loss at what more could have been done. Sincerely The Fish Society Team.

Posted 1 year ago

The Fish Society is rated 4.7 based on 20,466 reviews