The Fish Society Reviews

Name: The Fish Society
Address: Unit 13 Henley Business Park, Pirbright Road, Guildford, Normandy
Rating: 4.64

4.6 Rating 24,116 Reviews

91 %

of reviewers recommend The Fish Society

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Phone:

01428 687768

Email:

customerteam@thefishsociety.co.uk

Location:

Unit 13 Henley Business Park, Pirbright Road, Guildford
Normandy
GU3 2DX

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The Fish Society 5 star review on 2nd October 2025

La Tartine London Limited

The Fish Society 5 star review on 30th September 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“5 days latesupposed to be next day”

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Posted 1 year ago

Hello Philip It was good to talk on the phone earlier today and pleased that we were able to resolve the issue. Kind regards The Fish Society

Posted 1 year ago

“I use to like The Fish Society products. But my last experience was terrible!! I bought Salmon Sashimi Saku Bulk Pack (2kg) for my son's birthday party on 29/04 to be delivery on 15/05 because his birthday was on 16/05. When finally arrived my parcel, it was very light to have 2kg of Sashimi and of course it was not there. So, I called them, and they said just "sorry" it was out of stock. Why did they call me before to find other option? They have 15 days to inform me.. and if I didn't call them, probable I will not receive my refund it was £79.00!!!... in the end, I had to rush and find other option for my son's birthday part and I will not buy again from The Fish Society.”

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Posted 1 year ago

“They didn't.”

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Posted 1 year ago

“It didn't the delivery was two days late the contents were inedible because the ice blocks had defrosted”

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Posted 1 year ago

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Posted 1 year ago

“Ordered some Langestines, King Scallops and King Prawns for a special anniversary dinner. This was dispatched on the 7th May and was meant to arrive with us in Chichester on th 9th May. We stayed in all day on the 9th, as we did not know what courier was been used, we had no tracking number so couldn't have tracked had we known anyway. I emailed The Fish Society after 5pm on the 9th asking for a full refund. On the 10th I had an email from DHL stating they would deliver our order on the 10th, but no time slot given. I had an email back from the Fish Society apologising for the delay but our order SHOULD still be OK as even if the items had defrosted we could refreeze them..... I booked an anniversary lunch for my wife and I because we had been let down. Whilst we were out, at 1300hrs, the package was left by some plant pots in the full sun. It was 22° and this package stayed there until we returned at 1600hrs. I opened the package, which was already smelling quite fishy, prior to opening. All the dry ice had gone. The items were just about chilled at the most. This package had been on the road for 4 days (To travel 38 miles), then left in the full sun for 3 hours and Customer Services tell me it's OK to refreeze these items......terrible.... Photos taken, but couldn't be uploaded.”

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Posted 1 year ago

“False advertising. You should openly say wish fish us wild and which is farmed.”

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Posted 1 year ago

“Your product good as always Your delivery = 0 !!! Sadly you lost a customer !”

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Posted 1 year ago

“Didn't made me happy at all, ice pack broken box soaking wet and sardines with a rancid flavour”

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Posted 1 year ago

Good morning Claire We're sorry to hear this but were not aware of this issue. Please get in touch so we might have the opportunity to make amends. You can either call us on 01428 687768 or email cuatomerteam@thefishsociety.co.uk We look forward to hearing from you. Kind regards The Fish Society

Posted 1 year ago

“Quite average. Waitrose no 1 superior.All the prawns stuck in one area. Fish scarce taste very ordinary. No sparkle. Very expensive with carriage charge. See you.”

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Posted 1 year ago

Good afternoon We do offer free weekday delivery on orders of £60 or more to non remote postcodes. Regrettably the delivery charge for orders under £20 is quite expensive. Kind regards The Fish Society

Posted 1 year ago

“Didnt receive my order very upset I've ordered from you before and had no problem. I've contacted you and delivery company nobody has helped me”

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Posted 1 year ago

Hi Sarah, We do apologise that you have not received your parcel. We have looked through our emails and can not find any correspondence from yourself. Please could you contact us at customerteam@thefishsociety.co.uk or on 01428687768 so that we may investigate this matter. Kind regards, The Fish Society

Posted 1 year ago

“Poor quality and no response to email to customer services”

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Posted 1 year ago

“It did not make me happy and should use a different courier as DPD are useless”

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Posted 1 year ago

Dear customer, We do apologise that you and us alike were let down by the courier DPD. It is truly unfortunate that they had damaged your parcel. This is of course not the experience we would want for our customers and would hope that the actions of the courier would not alter the view on us as a company. We do believe we took swift action in refunding your order. If we could be of any assistance in the future, don't hesitate to contact us. Kind regards, The Fish Society

Posted 1 year ago

“used to be good no resonse to my earlier complaint about the sole”

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Posted 1 year ago

Good morning Jackie We've just tried to call you but no reply. We have checked our emails and cannot find any correspondence from you. Would you please get in touch either by email, customerteam@thefishsociety.co.uk or call us on 01428 687768 so we sort things out. Kind regards The Fish Society

Posted 1 year ago

“Unfortunately not a good experience”

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Posted 1 year ago

“Wonderful fish and shellfish I cooked for my 80th birthday dinner!”

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Posted 1 year ago

“Delivered to my bin - have tried to email customer service with no response. Appalling”

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Posted 1 year ago

Good afternoon Ethan We're pleased that we have been able to speak on the phone and relieved to know that you thought the products were excellent but that it was that you were very unhappy with the courier leaving your order in a bin rather than deliver to your door and ring the bell!! We look forward to sending you more fish just when you're ready. Kind regards The Fish Society

Posted 1 year ago

“They have not made any lasting impressions on me and I will never order from them again”

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Posted 1 year ago

“Honour your orders and check quality”

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Posted 1 year ago

“They arrived thawed. Won't be eating”

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Posted 1 year ago

The Fish Society is rated 4.6 based on 24,116 reviews