The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.91

4.9 Rating 2,394 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,394 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and great product. Wish they offered D of E discount.”

Helpful Report

Posted 7 months ago

“Trainers arrived quickly.Unfortunately too narrow.Free return was handled well and refund made promptly..A business run the way it should be…”

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Posted 7 months ago

“Great team at Epicentre, super friendly customer service when I was delivered the wrong size and very promptly resolved for me. Highly recommended store.”

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Posted 7 months ago

“Quick and efficient ordering and delivery . Jacket for my son and had a new customer discount code so pleased !”

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Posted 7 months ago

“Good, had what I was after”

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Posted 7 months ago

“The staff were very helpful, well informed on the products in the Ambleside store. I ordered a product on line as it wasn’t in stock there.”

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Posted 7 months ago

“Great experience, item exactly as described and very quick shipping. I’ll shop here again.”

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Posted 7 months ago

“FAST delivery. Reasonable pricing.”

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Posted 7 months ago

“I ordered two items of clothing - some Patagonia trousers and a Norrona top. There was an issue with the delivery - but this was nothing to do with the Epicentre (an issue with the courier). The Epicentre staff were really helpful, especially Rob, trying to ensure the courier issues were overcome. The items arrived and are really good quality - prices were very competitive too. I would definitely recommend the Epicentre and would have no hesitation to order from them again.”

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Posted 8 months ago

“Absolutely excellent service, good quality gear too”

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Posted 8 months ago

“Great website and quick delivery!”

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Posted 8 months ago

“Bought an Adidas Terrex jacket for my partner and Terrex boots and some tees for myself. Delivered before I could even get back to work. Will definitely be ordering from you again and will be letting my walking group know what a hidden gem you guys are!”

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Posted 8 months ago

“Bought a pair of Salewa Rapace GTX from Epicentre. One big hike done since, Snowdon. The boots have excellent arch support and feel sturdy without feeling chunky. Great service from Epicentre too and competitive prices!”

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Posted 8 months ago

“Quick service and fast delivery.”

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Posted 8 months ago

“Made my first purchase from EPICENTRE for an Arc'teryx running belt. Amazing delivery time, less than 24 hours from ordering! Unfortunately it didn't fit (not Epicentre's fault, Arcteryx website sizing is wrong) so I returned it and reordered a different size. Again, less than 24 hours later and a new one turns up which thankfully fits great. The return was also processed on the same day it was delivered. Thanks Epicentre! I will definitely be ordering again the future.”

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Posted 8 months ago

“Fast and efficient service”

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Posted 8 months ago

“Good advise, quick delivery and easy returns process.”

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Posted 8 months ago

“The Epicentre have a wide range of excellent products for outdoor life. My order was promptly delivered ans well packaged . My items are good quality and true to size. As they are winter clothes and base layers I cannot review items individually.”

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Posted 8 months ago

“Called in today having purchased I soles in the past and was ser ed by Sophie. I left wihlth a pair of Hoka trainers and metatarsal pads but so my husband resolved his gait issues. Sophie was extremely knowledgeable and helpful. Thank you Sophie”

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Posted 8 months ago

“Super easy to purchase. Swift delivery, and a brilliant product that I couldn't find elsewhere. I couldn't ask for more! Will be buying more from here going forward. Top work folks!”

Helpful Report

Posted 9 months ago

The Epicentre is rated 4.9 based on 2,394 reviews