The Epicentre Reviews

4.90 Rating 1,430 Reviews
98 %
of reviewers recommend The Epicentre
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Read The Epicentre Reviews
Visit Website

Phone:

01539528520

Email:

sheila@theepicentre.co.uk

Location:

The EpicentreCompston Road

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I ordered an item which highlighted the normal delivery time would be 3-5 days. I needed the item quicker than that so I paired for next day deliver at £5.99. The item arrived at my door 4 days later. I didn’t get an apology or my £5.99 back.
Posted 6 months ago
Hi Carl. I'm very sorry you were unhappy with the service, but delivery was within our normal terms and this information should have been visible when you placed your order. Orders placed after 2pm on a Thursday requesting Next Working day delivery should be delivered on the following Monday. as your order was after 9pm on a Thursday evening this was the situation and you did receive your parcel on the Monday. As a goodwill gesture I will refund the excess postage charge for your Beanie. Regards sheila
Posted 6 months ago
Not very happy at buying boots for £130 which were in a sale for £97 less than a week later! No wonder the delivery was so quick. Normally I would give these guys 5 stars though.
Posted 6 months ago
Website easy to use. Delivery good. Socks arrived with damage and pulls. Not good. I wanted to return. I had to pay to return them. I wont order again as a result.
Posted 8 months ago
Hi I'm very sorry you had a problem with your order and can only apologise that the goods weren't checked before dispatch. We haven't received it back yet but will be happy to refund your return postage costs. Regards Sheila
Posted 8 months ago
I bought 2 hats for friends for a particular occasion. They were delivered late, despite paying the additional postage. I was not amused! There was nothing wrong with the hats, it was just the delivery which is not under the control of "the epicentre" but is a factor that many people will use when deciding on how to rate the company when asked to undertake reviews like this - which is why I have given the rating I have since epicentre have the choice as to who they use as their delivery partner.
Posted 2 years ago
I am very sorry about this delay. It is unusual for Royal Mail to have delays with their next day delivery service. We will, of course, refund your postage charge Regards Sheila
Posted 2 years ago
Still not received goods at time of review being requested.
Posted 3 years ago
I'm very sorry there has been a delay with delivery. Please contact us directly if this parcel doesn't not arrive in the next couple of days Regards Sheila
Posted 3 years ago
The Epicentre is rated 4.90 based on 1,430 reviews