The Epicentre Reviews

Name: The Epicentre
Address: The EpicentreCompston Road, The EpicentreCompston Road, Cumbria
Rating: 4.90

4.9 Rating 2,488 Reviews

98 %

of reviewers recommend The Epicentre

4.9

Based on 2,488 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

info@theepicentre.co.uk

Location:

The EpicentreCompston Road,
The EpicentreCompston Road
Cumbria
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

Justin Goode

The Epicentre 5 star review on 19th September 2023

Sharon Crilley

The Epicentre 5 star review on 27th April 2023

Claire Latchem

The Epicentre 5 star review on 6th March 2023

Katie Owen

The Epicentre 5 star review on 11th January 2023

STEVE DENTON

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had'nt heard of Epicentre and came across them when searching for thevOsprey Talon Velocity rucksack. I was pulled in by the competive price. I found them to be very proactive in delivey and customer focused support. Now on my first call list when looking for gear.”

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Posted 1 month ago

“Well-priced product in an easily accessed website. Good communication and fast service.”

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Posted 1 month ago

“Fabulous independent shop who stock a great array of products. From the serious professional to the weekend wanderer. Fabulous efficient service and great delivery partners means your parcel is in good hands. Thank You as always and I’ll be back soon”

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Posted 1 month ago

“Great prices and services”

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Posted 1 month ago

“Fast delivery the goods were ok”

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Posted 1 month ago

“Very good price and boots arrived the next day.”

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Posted 1 month ago

“We needed some walking micro spikes in a hurry. Epicentre had the best selection and size availability and offered reasonably priced next day delivery. My order arrived on time and was perfect”

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Posted 1 month ago

“Super easy people to deal with. Fantastic product, best price I could find, ordered and delivered within 24hrs, FREE. Unfortunately wrong size so after a phone call to query a different size I then returned, FREE, got an email when they arrived back at Epicentre and refunded 3 days later. Everything was smooth and seamless, an absolute pleasure, just a shame the Hokas were too small. Would definitely recommend and hope to shop with them in the future, thanks.”

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Posted 1 month ago

“Excellent service with a quick and efficient delivery.”

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Posted 1 month ago

“Order arrived quickly. Hiking shoes exactly as described. Really pleased.”

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Posted 1 month ago

“first time purchase from epicentre was very impressed with quality of product and cost of item. service and communication was first class, item arrived promptly would recommend this company to friends and family. thank you for your service”

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Posted 1 month ago

“Excellent customer service. Had to return a pair of shoes was dealt with efficiently, without fuss. Very good. Would def. Look at their products again.”

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Posted 1 month ago

“Quick delivery and return process. Good prices. Local business!”

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Posted 1 month ago

“Lightning fast delivery. Great product”

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Posted 1 month ago

“Great fast service”

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Posted 1 month ago

“The Epicentre delivered the Delta fleece in a timely manner providing email updates on despatch and delivery timings. I’m very pleased with the customer service and immensely happy with the purchase.”

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Posted 1 month ago

“Trainers deliverred promptly. Very good value. Absol no problems.”

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Posted 1 month ago

“Fantastic service from The Epicentre. Goods arrived next day (quicker than expected). I ordered a jacket in two sizes and kept one. The return process was easy and the refund was almost immediate. There are a great range of products online. I purchased a Patagonia Nano Puff Jacket which is superb. Extremely comfortable, lightweight and warm - I love it. The Epicentre is one of my go to stores for outdoor gear.”

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Posted 1 month ago

“I had a problem with my Mammut Saupen boots (one of the lace hooks fell off which isn’t their fault) I took them back to the shop in Ambleside and showed them the boots. The team were very nice and filled out a form whilst we were there with our details. They took the boots and gave them straight to their warranty team who emailed me promptly that they had contacted Mammut. They then contacted me about a week later and confirmed that I have got a refund. The money was sent then and there and it was received about 12 hours after. Over all they have great customer service in shop and on their warranty team. Thank you very much epicentre for being great!!”

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Posted 1 month ago

“On Cloudrock delivered promptly, good service. Will use again.”

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Posted 1 month ago

The Epicentre is rated 4.9 based on 2,488 reviews