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The Epicentre Reviews

4.9 Rating 2,263 Reviews

99 %

of reviewers recommend The Epicentre

Company Reviews

Product Reviews

4.9

Based on 2,263 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Visit Website

Phone:

01539528520

Email:

sheila@theepicentre.co.uk

Location:

The EpicentreCompston Road
Ambleside
LA22 9DR

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The Epicentre 5 star review on 5th February 2024

The Epicentre 5 star review on 19th September 2023

The Epicentre 5 star review on 27th April 2023

The Epicentre 5 star review on 27th April 2023

The Epicentre 5 star review on 27th April 2023

The Epicentre 5 star review on 6th March 2023

The Epicentre 5 star review on 11th January 2023

24

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible customer service. I ordered a Patagonia hat from this site. After taking my money, I received a ‘confirmation of cancellation’ a week later, without any explanation as to what has happened to my order, or whether this was a mistake. I emailed the company to ask what was happening with my order and I am still waiting to this day to receive a reply…”

Posted 1 year ago

Many apologies that we had to cancel your order. As I explained in my email on the Monday (ordered late Friday evening), we were unable to find the item for your order so had to cancel it. The money was never taken as we did not process the order.

Posted 1 year ago

“Lacklustre and unhelpful”

Posted 1 year ago

Many apologies that your Next Day delivery charge wasn't promptly refunded when we were made aware of the issue. This has been done now

Posted 1 year ago

“Offered items online at a good price but not available when I tried to buy it. Disappointed that they offered items that didn’t exist. Order was cancelled and payment taken returned.”

Posted 1 year ago

I am very sorry we were unable to fulfil your order on this occasion but unfortunately the gloves had been sold in store before we were able to pick them for your order.

Posted 1 year ago

“dpd failed to deliver what had been a prompt sending out by Epicentre. Again Epicentre prompt in giving me a refund.”

Posted 1 year ago

“My purchase with The Epicentre was delayed by an entire week. The delivery was expected to be completed by the 25th of November, and it was only delivered by the 2nd of December. I called The Epicentre to follow up on my purchase on the 29th of November, and I had no follow-up from The Epicentre after that. The delivery courier insisted that an investigation can only be raised by the sender which is The Epicentre in this case, and I can do nothing about it. Utterly disappointed with this purchase, I am going to return this purchase as it has arrived too late.”

Posted 1 year ago

I'm very sorry that your parcel was delayed but I understand that the driver was struggling to find your student accommodation address. Once we managed to clarify the location they finally managed to deliver. We haven't received the shoes back yet, but will refund promptly when they arrive.

Posted 1 year ago

“Dpd messed up the experience apart from that your customer service was amazing”

Posted 1 year ago

“Website said "Item In Stock" Ordered, paid, received the confirmation. Then received an email saying - out of stock - mistake on website. Website STILL says "Item In Stock" but now also says "Email Me When Back In Stock"??? Unreliable - avoid.”

Posted 3 years ago

Hi I'm very sorry you were let down. We believe the jumper you wanted was removed from our shop during the first covid lockdown so we were unable to find it for you. It isn't showing on our website (marked as missing 1st December) so I think you must have found a cached page on Google (our website only shows items that our stock system believes to be in stock). Rest assured that you weren't charged for the order as we only charge your card when the order is processed. Many apologies for letting you down. Regards Sheila

Posted 3 years ago

“Sent the wrong item, An XS instead of a XXL and the wrong colour, what really irks me is that I have to return the item at my own expense despite it being their mistake, why should I be out of pocket? I will never use this company again.”

Posted 4 years ago

We are very sorry about this. We have checked this out and unfortunately the colour and size you required were loaded to Amazon by another retailer with the incorrect barcode so it matched to our product. We have already responded to your return request and asked you to include your postage costs to be refunded. Many apologies for the inconvenience Regards Sheila

Posted 4 years ago

“It's been a week and I haven't received my package yet.”

Posted 5 years ago

Hi Julie This parcel was signed for on 17th January (5 days ago). I will email you a screenshot from the Royal Mail website Regards Sheila

Posted 5 years ago

“Super fast delivery very good”

Posted 5 years ago

Hi Patrick Was there a problem with your order? you only gave one star. Regards Sheila

Posted 5 years ago

“I went to collect my order and the lady said I was a stupid woman as they were going to post it out to me instead of me going in store to collect it. Not a very nice thing to say to a customer.. Very disappointed and unhappy with customer service. Will not shop here again!”

Posted 5 years ago

I'm very sorry about this. There was some confusion about the order as you had let us know you were unable to collect it and would like it to be posted, so we did have to retrieve the parcel from the postbag when you arrived to collect it. This does not excuse the language used and I would be grateful if you could email me with further infomation about the incident so that I can investigate further Regards Sheila

Posted 5 years ago

“Paid an extra £5 post to receive the goods on a said day it came TWO days after that, TOTAL waste of £5!! .... VERY POOR”

Posted 5 years ago

I am very sorry you are dissatisfied with the service. As the order was placed on Friday evening you would have been advised while ordering that delivery was scheduled for Tuesday. Checking the Royal Mail tracking, I see that the parcel was delivered on Tuesday as promised. Regards Sheila

Posted 5 years ago

“Not yet arrived”

Posted 6 years ago

“Item not received yet.”

Posted 6 years ago

I am very sorry about this. I will look into this but it is possibly delayed due to the weather. The parcel did leave us on Monday so may still be en route

Posted 6 years ago

It looks like Royal Mail have beaten the snow and finally managed to deliver this morning. Apologies for the delay

Posted 6 years ago

“The delivery was really quick but really disappointed with the size of the product. Much,much smaller than expected. Not sure it will be of much use unfortunately- bought as a gift. Probably at best would fit a purse and mobile phone. :-(”

Posted 6 years ago

“WE NEVER RECEIVED OUR ORDER........................WHERE IS I????????”

Posted 6 years ago

I'm very sorry there appears to have been a delay between Heathrow and Dublin. This order was split into two parcels due to international weight limits and both parcels are out for delivery today according to the Anpost website Regards Sheila

Posted 6 years ago

Thanks for letting me know the parcels have arrived today. Sorry about the delay. Regards Sheila

Posted 6 years ago

“Never receive my free gifts. Still waiting”

Posted 6 years ago

Hi I'm sorry your are disappointed with your order. We don't offer free gifts. Can you please let me know what you were expecting to receive Regards Sheila

Posted 6 years ago

“Today is july 20, 2016 & I have not received my purchase yet.”

Posted 7 years ago

I'm very sorry about this delay. According to Royal Mail the parcel is still on its way. Please let us know if it doesn't arrive in the next couple of days Regards Sheila

Posted 7 years ago

The Epicentre is rated 4.9 based on 2,263 reviews