The Epicentre Reviews

4.90 Rating 1,355 Reviews
98 %
of reviewers recommend The Epicentre
Merchant Metrics
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Live Chat, Email, Telephone
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The EpicentreCompston Road

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The Epicentre 5 star review on 18th April 2021
The Epicentre 5 star review on 3rd April 2021
Sarah-Jane Tinkler
The Epicentre 5 star review on 11th February 2021
Deborah Lagdon
The Epicentre 5 star review on 11th February 2021
Deborah Lagdon
The Epicentre 5 star review on 11th February 2021
Deborah Lagdon
The Epicentre 5 star review on 11th February 2021
Deborah Lagdon
The Epicentre 5 star review on 7th February 2021
Doreen Gregg
Anonymous  // 01/01/2019
The Epicentre is one of my favourite shops to visit when in The Lakes and now it’s one of my favourite shops to visit online. A fast efficient service with lovely staff.
Posted 1 year ago
Almost instant answer, courtesy and helpfulness when I called with a question, followed by excellent despatch and free delivery, arriving the next day. All this even on special offer items, and for future reference I see good prices in general. Five stars are not enough. Thank you Epicentre. Highly recommended.
Posted 1 year ago
Great correspondence and knowledge doubled with a quick delivery . I like to use smaller independent shops rather than the the national ones , I always find it a better experience and they value your custom a hell of a lot more
Posted 3 months ago
Excellent service. Got my jacket the day after ordering.looking forward to calling into shop if in the area.
Posted 4 months ago
Incredibly efficient service. Ordered lunchtime on Monday, item with me by lunchtime on Tuesday - through the standard delivery option too!
Posted 7 months ago
Prompt service, good stock, always visit when I am in the Lake District.
Posted 7 months ago
Excellent customer service. I ordered a Ruffwear dog harness and it arrived the next day. Very impressed.
Posted 10 months ago
Despite covid 19, delivered a fast and efficient service. High quality of products, always a pleasure to buy from The Epicentre.
Posted 11 months ago
I purchased a couple of pairs of running socks after being recommended them by a friend. They were delivered super fast and are super high quality. Would totally recommend these guys for any outdoor kit.
Posted 1 year ago
My Nano Puff jacket arrived next day in the post. I called the shop before I ordered to check stock & had a chat with a very helpful & polite gentleman. Caught the jacket in the sale so delighted with the price and it fits a treat. Very happy with Epicentre service and will look there first for my next purchase.
Posted 1 year ago
Sent the wrong item, An XS instead of a XXL and the wrong colour, what really irks me is that I have to return the item at my own expense despite it being their mistake, why should I be out of pocket? I will never use this company again.
Posted 1 year ago
We are very sorry about this. We have checked this out and unfortunately the colour and size you required were loaded to Amazon by another retailer with the incorrect barcode so it matched to our product. We have already responded to your return request and asked you to include your postage costs to be refunded. Many apologies for the inconvenience Regards Sheila
Posted 1 year ago
Item was at a good price and delivery was swift. I can’t fault them.
Posted 2 years ago
Great service , prompt delivery
Posted 2 years ago
My order arrived within 2 days of me placing it and the boots I ordered are good quality.
Posted 2 years ago
Fleece arrived really quickly, especially as it was Christmas. Alas, it is too small for me and will have to be returned but I was so impressed with the service provided.
Posted 2 years ago
Fast dispatch and a great jacket for the best price in the UK.
Posted 2 years ago
Extremely good service. Very happy with the speed of delivery and price.
Posted 2 years ago
Super service! My first ever order from The Epicentre. I saw an advert on UKClimbing for Patagonia clearance items, and bought a jacket for my wife immediately. It arrived the next day! Thanks very much
Posted 5 years ago
Never receive my free gifts. Still waiting
Posted 3 years ago
Hi I'm sorry your are disappointed with your order. We don't offer free gifts. Can you please let me know what you were expecting to receive Regards Sheila
Posted 3 years ago
The Epicentre is rated 4.90 based on 1,355 reviews